Albeebaby

Hi Kevin, Thank you for your feedback. We're sorry to hear your order has not yet reached you. We received your email and responded as quickly as possible with the next steps while also opening an investigation with UPS. Unfortunately, your shipment experienced unexpected carrier delays and is now being returned to us. Once it arrives back at our warehouse, we'll promptly process your refund. While we welcome all customer feedback, our Customer Care team is always the fastest way to get assistance with an order, and we're committed to working directly with our customers to resolve shipping issues as quickly as possible. We understand how frustrating carrier delays can be and sincerely apologize for the inconvenience. Sincerely, The Albee Baby Team

Hi Jaynie, Thanks so much for the great feedback! We're happy to hear the pricing worked well for you and that your order got there fast. Thanks for taking a moment to share this with us! Sincerely, The Albee Baby Team

Hello, We're so happy to hear that your order arrived quickly and without any problems! We appreciate you taking the time to share your positive experience. Sincerely, The Albee Baby Team

Hi Sarah, We are so glad to hear you consistently have good experiences with us. We appreciate your kind words! Sincerely, The Albee Baby Team

Hello, We're so glad you had a great experience in our store! We appreciate your kind words. Sincerely, The Albee Baby Team

Hi Britt, Thank you so much for continuing to shop with us! We're so glad you're happy with our selection and shipping speed once again. We appreciate the love and support, and we're proud to be part of your small business shopping list. Thanks again! ❤️ Sincerely, The Albee Baby Team

Hi Changqing, Thank you so much for taking the time to share your experience! We're sorry your original shipment ran into an issue with the carrier, but we're glad our team was able to step in quickly, file the claim, and get a replacement on its way. We truly appreciate your kind words about our customer service and are grateful you chose Albee Baby. Thank you for your trust, and we hope you and your little one enjoy your new car seat! Sincerely, The Albee Baby Team

Hello, We're very sorry your item arrived damaged and understand how frustrating that must have been. We apologize that you did not receive a response as quickly as you expected. Your initial email was received just a couple of days before this review was posted, and we're sorry we weren't able to connect with you sooner. We also apologize for the technical issues you experienced while attempting to file a claim. We would never expect a customer to pay return shipping for a defective item, and our team is currently in contact with you to reach a resolution. We appreciate the opportunity to make this right and look forward to resolving this as quickly as possible. Sincerely, The Albee Baby Team

Hi Shari, Thank you for sharing this feedback, and we're sorry to hear you and your grandson are having a tough time with the straps and buckle. Our return policy does require the original packaging and an unused item, which is why the return wasn't able to go through. If you haven't already, please reach out to us by email, and we'd be happy to help look into this further, including connecting with WAYB directly to see if there's a fix for the strap tightening and button placement you're describing. This may be a matter of adjustment rather than a product issue, and we want to make sure it's working properly for you and your grandson. Sincerely, The Albee Baby Team

Hi KP, Thank you for your review! We're so glad the discount helped and that you found value in your purchase. We truly appreciate you choosing Albee Baby and hope to be part of your family's journey again in the future. Sincerely, The Albee Baby Team

Hi Stella, We're sorry to hear your high chair arrived broken, especially as it was meant as a gift. Since this was an open-box item, it's a final sale for standard returns, but damage that occurs in transit is handled separately as a claim. Please email our returns team with your order number and a couple of photos of the damage, and they'll take a look. Please note that our team member who handles returns is currently out of the office, and we're a bit short-staffed this week, so response times may be slower than usual. Thank you for your patience. Sincerely, The Albee Baby Team

Hi Daiji, We're very sorry that your order arrived with damage and understand how frustrating that must have been. We were surprised to see this review, as we responded to your email within a few days and, after reviewing the situation, issued a courtesy refund to your original payment method. If there is anything further that remains unresolved, we'd be happy to help. Please don't hesitate to reach back out so we can make sure all of your concerns have been addressed. Sincerely, The Albee Baby Team

Hi Brenda, Thank you so much for your kind words! We're honored to support our heroes and are thrilled to hear your order arrived quickly. We truly appreciate you choosing Albee Baby and hope you enjoy your purchase! Sincerely, The Albee Baby Team

Hi Jordan, We're very sorry you haven't received your order, and that this has been such a frustrating experience. A UPS tracer has been started to locate the package, and in the meantime we'd like to get this resolved for you right away with a refund or a replacement, whichever you'd prefer. We also noticed your reply to us was caught in our spam filter rather than reaching our team, so we've followed up again directly today to make sure we connect. We appreciate your patience and the opportunity to resolve this issue for you. Sincerely, The Albee Baby Team

Hi Alison, Thank you so much for these kind words! We're thrilled to hear our team's warmth and expertise made your visits so enjoyable. Patience and flexibility are exactly what we aim for, especially when customers have lots of questions. We'll be sure to share this with our staff, it'll make their day! Thanks for recommending us, and we look forward to seeing you again soon. Sincerely, The Albee Baby Team

Hi Maria, Thank you so much for sharing this! We're so happy to hear the carrier is perfect for your baby. That's exactly what we love to hear. Thanks for choosing Albee Baby, and congrats on your little one! Sincerely, The Albee Baby Team

Hi Cecilia, Thank you so much! We're so glad you love your Jellycat and stroller, that means the world to us. Thanks for shopping with AlbeeBaby, we hope to see you again soon! Sincerely, The Albee Baby Team

Hi KD, Thank you so much for the great review! We're so glad your order arrived quickly and in perfect condition, and that the ordering process was easy from start to finish. We appreciate you shopping with us and hope to see you again soon! Sincerely, The Albee Baby Team

Hi Kelly, Thank you for sharing this! It means a lot to know the Maxi-Cosi is winning you over, and that the price and quick shipping made it an even easier choice. We hope your little one enjoys many happy rides in it. Thanks for choosing Albee Baby! Sincerely, The Albee Baby Team