Albeebaby

Hi Olga, Thank you for the wonderful feedback! It's great to hear your order beat the clock and got to you ahead of schedule. We're always working to make the shopping experience as smooth as possible, and we're so glad it showed. Thanks for choosing Albee Baby! Sincerely, The Albee Baby Team

Hi William, Thank you so much for the kind words! We're glad your order was delivered exactly as promised. We appreciate you shopping with Albee Baby and hope to see you again soon! Sincerely, The Albee Baby Team

Hi Rashi, Thank you for the thoughtful review! We're so glad the website made it easy to find what you needed, and that your stroller arrived quickly and well packaged, even with the holiday timing. It's also great to hear our support team got back to you promptly, and that the rewards program added a nice bonus to your order. We can't wait to have you shop with us again! Sincerely, The Albee Baby Team

Hi Eunkyung, Thank you so much! We're glad the delivery was fast and everything went smoothly. It's wonderful to hear you're satisfied with your order, and we appreciate you choosing Albee Baby! Sincerely, The Albee Baby Team

Hi Allan, We're so happy to hear you had such a pleasant shopping experience with us! We truly appreciate your kind words. Sincerely, The Albee Baby Team

Hi Diana, Thank you so much for the kind words! We're glad our customer service made a positive impression. We appreciate your support and hope to see you again soon! Sincerely, The Albee Baby Team

Hi Eric, Thank you for taking the time to share this feedback, and congratulations on your daughter's arrival. We're sorry your first experience with us fell short of what you expected, especially during such a busy time with a newborn. Looking back at how that initial conversation went, we understand why it left you feeling like advocacy wasn't there when you needed it. That's not the experience we want anyone to have, and we're sorry for how that interaction was handled. We do want to advocate for our customers when issues like this arise, and after your review, we reached out to see if there was a way to help move your replacement along faster. We're glad to see the replacement bassinet has since arrived safely through Nuna's warranty process. We appreciate you giving us the chance to try to make this right, and we're sorry we weren't able to help sooner. Your feedback is fair, and it's something we'll keep working on. If anything else comes up with the new bassinet or any other order, please don't hesitate to reach out to us directly. Sincerely, The Albee Baby Team

Hi Katherine, Thank you for bringing this to our attention, and we're truly sorry for your experience. After seeing your review, we investigated what happened and discovered that your original emails were mistakenly closed due to a system error before they ever reached our customer service team. Because of that, we never had the opportunity to respond, and we completely understand how frustrating that must have been. We're glad we were able to connect with you directly and arrange a courtesy refund, and we appreciate you giving us the chance to make things right. While we know this doesn't undo the initial frustration, we hope it demonstrates our commitment to taking care of our customers when something goes wrong. Thank you again for your feedback. It helped us identify and correct an issue so we can prevent this from happening in the future. Sincerely, The Albee Baby Team

Donna, thank you so much for your thoughtful review! It means the world to us that you returned to Albee Baby after more than 30 years to shop for your grandsons. What an incredible full-circle moment! We're delighted to hear that Selina's knowledge and professionalism made your experience a great one, and that you're so happy with your Oeuf furniture. We'll also be sure to share your kind words with our delivery and assembly partner. They'll be thrilled to know their efficiency and craftsmanship made such a positive impression. Thank you for trusting us across generations of your family. We truly appreciate your support and hope your grandsons enjoy their beautiful new furniture for years to come! Sincerely, The Albee Baby Team

Hi Elizabeth, Thank you for your wonderful review! We're so glad we could help you find the car seat when it wasn't available through the gift registry. Knowing it arrived quickly and in time for the baby shower makes us especially happy. We truly appreciate you choosing Albee Baby and hope to be there for you again whenever you need us. Thank you for your support! Sincerely, The Albee Baby Team

Hi Miguel, Thank you for the 5 stars! We're so happy to hear you had an amazing experience with Albee Baby. We truly appreciate your support and hope to have the opportunity to serve you again soon! Sincerely, The Albee Baby Team

Hi Justin, We're sorry to hear about the confusion with your original shipment. According to the carrier's tracking, the package was marked as refused and returned to us, though we understand that wasn't your experience. Once it arrived back at our warehouse, we processed a refund right away. We're glad you were able to place a new order, and we can see that it has shipped and is currently on its way to you. We appreciate your patience and the opportunity to get this resolved, and we hope your new order arrives quickly and without any issues! Sincerely, The Albee Baby Team

Hi Kseniya, Thank you for taking the time to update your review and for sharing more details with us directly. We want to give a full and transparent account here, both for you and for anyone else reading this. When we first saw your review, we reached out right away to understand what happened, since we had no record of this order being flagged for any packaging or condition issue prior to your review. We checked our inventory and fulfillment records and confirmed that this stroller shipped as new, and that we have never received a return of this specific unit that would suggest it had been previously opened, inspected, or used by another customer. We also want to note, for clarity, that we never said we required photos before we would help you. We asked for photos simply so we could investigate further and understand exactly what you were seeing, since "the box looked opened" can mean a lot of different things depending on the product and how it was packed. Some brands, including this one, don't seal every component in plastic, which has led to some past customers assuming a product was used or returned when it wasn't. You've since confirmed that the stroller itself arrived completely new, unused, and in excellent condition, and that you don't have any photos or documentation of the packaging concern. You also mentioned this isn't your first order with us and that you've had good experiences with us in the past. We really appreciate you sharing that, and we're glad to hear it. To summarize where things stand: the stroller you received was new and arrived exactly as it should, and our records show no history of this unit ever being returned or previously sold. We know packaging can sometimes look different than expected depending on the manufacturer, and we're sorry that added any stress to your experience, especially while needing the stroller quickly. We just wanted to make sure the full picture is here too — a new, unused, excellent-condition product, and a team that reached out and worked with you to try to make things right. We're always happy to help if anything else comes up, and we hope to keep earning your trust on future orders. Sincerely, The Albee Baby Team

Hi Kathy, Thank you so much for your wonderful review! We're thrilled to hear your double jogging stroller arrived on time and in perfect condition. It's also great to know our healthcare worker discount helped make your purchase a little easier. We hope you and your girls enjoy many happy miles and adventures together for years to come. Thank you for choosing Albee Baby and for everything you do! Sincerely, The Albee Baby Team

Hi Judy, Thank you so much for your wonderful review! We're thrilled to hear that your shopping experience was easy and that your order arrived quickly. We're also glad you're enjoying our rewards program and the opportunity to earn points toward future purchases. We hope the UPPAbaby Vista stroller is everything you hoped for and that the twin girls enjoy many wonderful adventures together in it. Thank you for choosing Albee Baby and for being part of our community! Sincerely, The Albee Baby Team

Hi Tye, Thank you so much for your kind review! We're thrilled to hear that our team provided such a helpful and positive experience. We truly appreciate your recognition and will be sure to share your kind words with our staff. Thank you for choosing Albee Baby and for taking the time to share your feedback! Sincerely, The Albee Baby Team

Hi Martha, Thank you for sharing your experience! We're so happy to hear the baby car seat arrived promptly and that your daughter loves it. We hope it brings comfort, safety, and many happy moments for her and her little one. Thank you for choosing Albee Baby and for trusting us with such a special gift! Sincerely, The Albee Baby Team

Hi Joshua, Thank you for your wonderful review! We're so glad to hear that you love your Cybex car seat and that it was worth the purchase. It's great to know your order arrived quickly and safely in perfect condition. We appreciate you choosing Albee Baby and hope you enjoy your new car seat for many adventures ahead! Sincerely, The Albee Baby Team

Hi Kristin, Thank you for your kind review! We're so happy to hear that Frank provided exceptional assistance and was able to help make your experience a great one. We're also glad your highchair arrived in a timely manner and hope it becomes a wonderful addition to your home. We appreciate you choosing Albee Baby and taking the time to share your experience! Sincerely, The Albee Baby Team

Hi Lynda, Thank you for sharing your experience! We're glad to hear your Maxi-Cosi car seat arrived with all original parts and manuals and appears to be in perfect condition. While we're sorry the box arrived looking a bit worse for wear, we're happy the car seat itself was unaffected. We appreciate you choosing Albee Baby and hope your new car seat provides comfort and peace of mind for many journeys ahead! Sincerely, The Albee Baby Team