Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services.
However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
I was nervous about this first order on Alibaba, but the supplier went along with it. Everything went very smoothly, the supplier was attentive and proactive, even at weekends. Commitments were kept, delivery was made quickly and there were no surprises on arrival.
Good company with cheap prices, but I was not satisfied with the MOQ and it was not so easy to communicate with vendors.
Some of them I found a bit risky.
Alibaba has a huge variety of products at competitive prices, making it great for bulk buying. However, dealing with unreliable sellers can be a hassle.
After a bad experience with a scam in Alibaba I found this other supplier and everything worked out. I think Ali baba, besides "verified supplier" should have an option to report scammers.
just want to let you know that the order you sent me # the jackets are defective, they all have the zipper on the right side, and they are supposed to be on the left side because they are men's jackets. I am trying to repackage and send them back to you, but first I need to be sure I get my money back. I am very sorry but I am not happy with what I received. I can put a bad mark on your site, but I hope we can fix it in the best way. Thanks.
Nice platform. Very trusted if you find a trusted seller.
There are many scammers inside, Zero quality, customer support. Always use paypal, and revolut, otherwise there is a big chance you will lose your money.
The Alibaba website is good because it allows you to buy goods at wholesale prices. The goods prices are reasonable. It is especially important to mention that the goods arrived without any problems within 20 days. However, the high delivery charges to Sri Lanka are a major drawback. But overall, the Alibaba website is good.