Shop AmericanMusical.com for Guitars, Bass, Keyboards, Sound Equipment and Musical Gear. Purchasing has never been easier with our Easy No Interest Payment Plans, Free Extended Warranties and Free Shipping! AMS is your Authorized Dealer on Top Brand Musical Instruments!
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and friendly sales representatives who patiently guide musicians through purchases with great expertise and dedication. Consumers also love the flexible, zero-interest payment plans, making it much easier to afford quality musical equipment without financial stress. Buyers often highlight the fast delivery times and vast selection of products available on the website.
Some reviewers were not happy with customer service communication, noting that representatives occasionally failed to follow up on important emails or provide clear answers. A few people additionally mentioned receiving used or damaged items instead of new gear and experiencing difficulties securing proper refunds.
I am very disappointed with American Musical. I’ve been waiting nearly two weeks for a keyboard; there was a shipping label issue with FedEx, and they aren't resolving it. Their customer support is terrible—I’ve sent numerous emails, but the responses are slow and offer no solution.
American Musical Supply 回复2026-08-21
Hello Eliel,
I see that we are working on getting you a refund for your order. Please let us know if you have any other questions or concerns.
I have already done everything I was asked to do. Your company representative is not following up on my emails. I suggested switching to a different product, and he agreed. Once we reached an agreement, I asked him when the product would be shipped and when I could expect to receive it, but he stopped responding and has left my emails unanswered.
This is the second time I have ordered a product based on being told by your representative that it was in stock. If this situation continues and I still do not receive a clear response, I will publish the email correspondence so that others can see exactly how this situation has been handled.
American Musical Supply 回复2026-08-21
Hi Ilya,
I see that our team has been working with you via email to resolve this, please let us know if you have any further issues or questions.
Thank you.
Excellent company for purchasing musical equipment! The customer service was outstanding, knowledgeable, and very helpful throughout the entire process. They made it easy to find exactly what I needed, and the shipping was fast and reliable. Great products, great service, and a smooth experience from beginning to end. I’ll definitely be ordering more gear from them in the future. Highly recommended!
— Luis P.
Yes sir Good afternoon this is Bishop C R Williams Pastor of Greater Fellowship Pentecostal Church I would like to thank Dilian and whoever his manager is he has a great customer service skills really helpful to me he was not knowing my status on this end but was very helpful to me he was able to get me the equipment I needed thanks a lot for your service I will continue to shop here online may God shine upon the company and I pray the blessings Of God upon you 💯fold to the entire staff God bless yall very being helpful Dilian hope am spelling your name correctly.
Being able to call and put more money down on my payment plan and Dylan was extremely helpful courteous and polite extremely knowledgeable which I like that I've been doing business with Ams for years and have always been pleased with the products. Also with the service I've received.
American Musical Supply 回复2026-08-18
Hi there, glad our payment plans are working out for you!
Great customer service! Great products. However, they use fedex. FedEx is terrible!! Half ass drivers that rescheduled deliveries if its past 5pm. Is it so hard for people to do their jobs!
I am very disappointed with my experience with American Musical Supply.
I placed an order, but it was canceled. I contacted customer service to find out why, and all I was told was that they couldn't match my information with my address. I asked several times what information didn't match and what I could do to resolve the issue, but no one could give me a specific answer.
Instead, I kept receiving the same generic response over and over again. Without knowing what the actual problem is, it's impossible to fix it.
I expected much better customer service. If a customer's order is canceled, they deserve a clear explanation and guidance on how to resolve the issue—not the same scripted response repeated multiple times.
Unfortunately, this was a very frustrating experience, and I won't be shopping here again.
American Musical Supply 回复2026-08-18
Hi there,
We've requested more information to determine the issue with your order.
Superb customer service. Very responsive and professional. Great prices as well. Items arrived very quickly, well packaged and in perfect condition. These folks were great to work with. I'll definitely buy from them again in the future!
Ams is the go-to place if you want your favorite gear in your hands by tomorrow. They've got everything you need. Highly recommend them. It's my favorite spot to shop.
AMS has been amazing for me, they always have what I need at great prices. I appreciate the pay overtime, it's a helpful option for people on a budget.
Weekend Warrior !! 12 payment plan NO CREDIT CHECK!!!
When you finish your last payment GLEN W (#1 sales rep ) called me personally to thank me. ( not an IA dummy lol !! )
If you are a weekend warrior like me, a responsible being who had unfortunate life events that lead to fair\damaged credit keep reading.
Every company said NO, well AMS says YES!!! no credit check!
you can have your music gear in 12 easy installments ( i started with the 6 months plan ) with no INTEREST!! that is crazy!!
AMS believe that there are still some good people out there that with a hand can make their gear dreams come true!
If you need some equipment for the weekend gig but you are not tesla or amazon CEO , AMS is the ticket.
Ask for GLEN W, he will go above and beyond to help you out regardless what you need is.
And last but not least ,
plan your finances in advance so you complete your installment plan as scheduled.
Pay 1st...Booze Next :D
I’ve made 10+ purchases from AMS. ALWAYS fast/free shipping. Love the interest free payments and if ever there’s an issue with one of the products they make it right! You can’t ask for better service. I’ll be a life long customer! That you AMS!
I did like them at first. But after a few purchases, I realized they have zero respect for their buyers. Gear is gear. Warrenties are warrenties. But customer service is key. And that's why I'll be spending my money elsewhere from now on. This company is not acountable for a professional's needs. They don't keep agreements, will double sell stock and won't do what it takes to make it right. Professional buyer beware.
American Musical Supply 回复2026-08-18
Hi there,
Please reach out to provide more details on your experience. Please remember inventory availability is subject to change at any time with any retail operation.
Glenn and AMS have been great for all my gear purchases in the past few years. The payment plan has been instrumental (all puns intended) for my recent purchases, and other than a few products AMS does not carry I don’t feel the need to turn any where else for my needs.
Thanks Glenn and AMS!
Excellent company to order musical gear from and I highly recommend them. Their tech Dylan was very knowledgeable and helpful in guiding me as to which portable PA column would be best suited for my daughter's gigging needs. Also, their shipping is fast. Love that. I'll be ordering more equipment from them for sure!
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