AOMEI Technology

Wery fast answer and solution

Wery fast answer and solution to my problem Specially from AOMEI Support Team Kamlee Kamlee Mario

All my needs were addressed.

Sam Yau中国香港特别行政区 · 写过 1 条评价 · 体验于 2026-08-27 · 发表于 2026-08-28

AOMEI customer services officer Lanry…

AOMEI customer services officer Lanry Lucky provided quick response with accurate and applicable solution to my enquires about licence key problem. The experience make me to recommend AOMEI products to my friends. Thanks for the assistance given.

I requested for a release of our license

I requested for a release of our copy of Backupper software license because of a system crash. We want to re-install to a new system. The reply was fast. And there is a follow up if everything went well. That was a good service ensuring the customer gets the assistance

I only use the cloning of my hard drive…

I only use the cloning of my hard drive with great success. Thank you.

Musa Paradisiaca挪威 · 写过 1 条评价 · 体验于 2026-08-10 · 发表于 2026-08-09

It's not free.

It's not free. Despite the cloner being marketed free, it's not. The download page also say "Cloner Free" and "Download Freeware" (unlike the Partition Assistant, which clearly says "Free Edition" and "Professional Edition" on the same download page) I thought it was free because it only has one job, unlike the partition assistant, but no, it'll ask for $40 when I try to clone the OS drive. Even funnier that it gives a 50% discount on the uninstall page and an 80% discount on the webpage that open after I finished the uninstallation

Excellent Customer Support

Excellent Customer Support – Highly Recommended! I had a great experience with AOMEI’s customer support. They responded very quickly and were always professional and helpful. A special thank you goes to Megan Z from the AOMEI Support Team. She was incredibly friendly, responded very fast, and stayed focused on finding the best solution. She solved my problem efficiently and made the whole support experience smooth and stress-free. Customer service like this is hard to find these days. I have become a real fan of Megan Z and truly appreciate her outstanding support. Thank you, AOMEI, for having such a dedicated team member!

Problem solved in a few minutes

Kamlee answered my email and solved my problem in mere minutes. Such Great Fast Service!

Backuppper upgrade from v8.0 to v8.4

I upgraded my free version from v8.0 to v8.4 but my existing backup would not longer run and instead the software crashed. I reported to tech support and asked if i could reinstall v8.0. Instead they kept giving me different links and got me to reinstall the software 6 times. Non of which worked. Eventually they told me that v8.0 free version did not exisit. It was at this point that I uninstalled permanently. The product was ok when it worked but support was a waste of time.

Excellent and prompt service from Megan…

Excellent and prompt service from Megan Z, resolving my issues straight away, could not ask for more.

Lanny Lucky was very professional and…

Lanny Lucky was very professional and helpful. The only problem I encountered was that the price for a second subscription by a registered product owner was totally unreasonable.

Jason Nowosad澳大利亚 · 写过 2 条评价 · 体验于 2026-06-30 · 发表于 2026-07-10

I've experienced persistent issues and Aoemi offer no support

This original post was curiously deleted by trustpilot so I'm posting again. I have experienced recurring issues with AOMEI Backupper Pro over several years. The software is configured to automatically delete or supersede old backup versions, but in my case it repeatedly fails to do so. As a result, backup files continue accumulating until the destination drive becomes full, requiring manual intervention. I have reinstalled and tried on multiple computers with the same issue. I contacted AOMEI support and spent more than an hour troubleshooting with a consultant. We reviewed all settings, confirmed the configuration was correct, collected logs, and ultimately wiped the backup drive and started from scratch as recommended. Lanry, the customer service agent is not the sharpest tool in the Aoemi shed. Approximately one month later, the exact same problem occurred again: old backups were not being removed and the backup drive became full. When I contacted support a second time, I was instructed to repeat the same troubleshooting steps despite explaining that I had already completed them. Support initially did not request the logs from the previous investigation and stated they had no record of the earlier case. After further discussion, communication stalled, and I was again asked to provide proof of purchase. More than two weeks later, the issue remains unresolved. I also submitted a complaint regarding the handling of the case and have not received a response. My experience has been that the software has not performed as advertised in this area, and the support process has been disappointing and ineffective. They have a defective product and won't give my money back. They don't care about their customers.

Excellent Service

Been happy with the program and asked support a question by email. Lanry Lucky answered within minutes. Excellent service.

Jason Nowosad澳大利亚 · 写过 2 条评价 · 体验于 2026-06-19 · 发表于 2026-06-19

I have experienced recurring issues…

I have experienced recurring issues with AOMEI Backupper Pro over several years. The software is configured to automatically delete or supersede old backup versions, but in my case it repeatedly fails to do so. As a result, backup files continue accumulating until the destination drive becomes full, requiring manual intervention. I have reinstalled and tried on multiple computers with the same issue. I contacted AOMEI support and spent more than an hour troubleshooting with a consultant. We reviewed all settings, confirmed the configuration was correct, collected logs, and ultimately wiped the backup drive and started from scratch as recommended. Approximately one month later, the exact same problem occurred again: old backups were not being removed and the backup drive became full. When I contacted support a second time, I was instructed to repeat the same troubleshooting steps despite explaining that I had already completed them. Support initially did not request the logs from the previous investigation and stated they had no record of the earlier case. After further discussion, communication stalled, and I was again asked to provide proof of purchase. More than two weeks later, the issue remains unresolved. I also submitted a complaint regarding the handling of the case and have not received a response. My experience has been that the software has not performed as advertised in this area, and the support process has been disappointing and ineffective. They have a defective product and won't give my money back. They don't care about their customers.

Excellent support by my service manager…

Excellent support by my service manager Owen Tan - he fixed the licensing issue very quickly.

Worked great for my Linux Ext4 disk on…

Worked great for my Linux Ext4 disk on Debian 11. Backed up and restored with no problems. Booted with no errors on first try. This is exactly what "Free" needed! Thanks guys. -Mark

Quick response and resolved my problem

You were great

You were great, thanks

Jørgen Hansen丹麦 · 写过 3 条评价 · 体验于 2026-05-27 · 发表于 2026-05-27

Very quick response and friendly response from Lanry Lucky.

Very quick response and friendly response.

Andrew Knox英国 · 写过 3 条评价 · 体验于 2026-05-21 · 发表于 2026-05-21

Humanity versus machine

I had reason to contact AOMEI Technology in respect of my subscription, worried that I was unlikely to receive the attention of a real person. I was pleased to be put in touch with real customer service and Lanry Lucky who solved my problem promptly and with understanding.