Most reviewers were unhappy with their experience overall. Reflecting major frustrations with the business operations, many customers experienced severe issues with product quality, noting that items broke quickly or arrived damaged. People also frequently complained about terrible customer service, pointing out prolonged communication gaps and long delays in receiving refunds or replacements. Buyers expressed deep disappointment regarding the lack of communication and unresolved warranty claims.
Some reviewers were happy with their purchase, mentioning that the scooters worked well for daily commuting and city travel. A few users additionally praised the smooth ride, solid build quality, and responsive support team assisting with minor technical issues very quickly.
TERRIBLE. My scooter broke within the first 2 months. I spent over 60 days emailing the Aovopro support customer service and no help. They haven’t replied to me since the 17th of July, I spent money with this company, this is no way to treat a customer. They told me they were sending out a piece to repair it and it never arrived (this was 60 days ago when they told me they ‘sent’ out this piece) I’ve had a really terrible experience, I just feel like I was robbed, they sold me a faulty item. Really disappointed I’ve just wasted my money and no help from customer service. I’ve been emailing them, I’ve even emailed them today and still no reply.
Terrible customer services. Scooter broke and was asked to return (at our expense) and a refurbished one would be sent out. Scooter was returned over a month ago and since then no response to any emails, so now no scooter which we might have managed to get fixed locally, and out of pocket £30 for posting back!!! AVOID
This site just lies so It says that the part i ordered is an exact replacement which was a lie the connector was way bigger and I couldn’t use it I spent 70$ on the part tried to contact customer service to get a refund and try to get my money back they don’t even answer they ignored me and never got back to me there website is a scam they parts aren’t replacements at all I asked multiple times to get help and nobody answers i definitely don’t recommend the site it’s very terrible and service is the worst I’ve ever experienced
Utterly gobsmacked with the customer service and quite frankly their accusations. The scooter bar rattles when riding yet tgere is no damage to the bar thread and this is explained to customer service. The audacity is that customer service response is “there is damage and it’s caused by you not screwing bar properly “
THEY DONT EVEN HAVE THE SCOOTER OR PHOTOS AS THE SCOOTER IS STILL WITH ME😡
They have point black blamed me without pics or physically have scooter with them to inspect 🤦♀️
Faulty scooter, emailed support but no response except an automated one which said to make sure to send pictures and order number. Emailed again with video of fault and order number and no response since. Wish there was an option to give ZERO stars
Ordered AOVOPRO ESBXLX Seated scooter with 14" wheels, 500w motor, battery 10.4 aH, rated capacity mileage passes sucessfully, easily climb hills, very fun and safe to ride, street legal, dual suspension works great, seat and dual spiral suspension on back. No bluetooth or APP but not needed, everything is on display and buttons are functional, excellent rear disc brake, lights very visible. Wonderful piece of technology, attracts people attention :) Web/Shop and seller are great, small technical issue resolved promptly. Seller and support team (Kim) very friendly, nice and responsive.
Overall - im very satisfied and will order another one for my wife.
Thanks, Dubravko, Croatia, EU
Absolutely dreadful. This has been one of the most frustrating customer experiences I've ever had. From start to finish, it felt like nobody gave a crap. Every interaction left me more irritated than the last, and I genuinely regret giving this company a single penny.
The communication was abysmal, the whole experience was a complete headache, and dealing with them felt like banging my head against a brick wall. Every time I thought things couldn't get worse, they somehow managed to lower the bar even further. It's honestly impressive how consistently disappointing they were.
Save yourself the stress, the wasted time, and the endless frustration. There are plenty of other companies out there that actually value their customers. This one left me feeling completely let down and thoroughly pissed off.
Never again. 0/10. I'd rather do without than ever deal with this shower of shite again.
I have bought before and thought I'd buy againn since that order went well.Thos time two days after I ordered they tried getting me to buy a more expensive than I ordered after a day of back and fourth saying a seated scooter was illegal in Ireland they said they would refund me two weeks later they have ignored my emails lucky I used klarna and since opened a case with them
Please stay away from this company, purchased a window from them at a cost of £1250 and it arrived damaged, not just a little bit it was smashed to bits on the corner, I've contacted them and sent them photos and they blamed me and said it was my fault, please just don't waste your money, there out to rip people off
This company is a Joke. The app keeps crashing I've been asking for assistance and they just keep telling me to download the same app that keeps crashing which has been happening since December of last year and Noone has fixed it. The scooter came in the box leaking its front forks. Poor customer service and quality and trying to get my money back.
Purchases an Aovo Ap20 from their website bike arrived worst purchase ever, bike is very badly made with bolts that don't fit. Should of sent it back the moment it arrived.
My advice DON'T buy anything from this company.
I purchased two AOVO Pro scooters, and unfortunately, both of them stopped working within just one month. This has been one of the worst experiences.
The biggest disappointment has been the customer service. They take a very long time to respond, often don't respond at all, and when they do, they send defective replacement parts that don't solve the problem. I've spent months asking them to replace at least one of the scooters since both failed so quickly, but they keep delaying and haven't provided a proper solution.
A product can have issues, but what matters is how a company supports its customers. After spending my money on two scooters, I was left with two unusable products and no support.
I would not recommend AOVO Pro based on my experience. Their product reliability and after-sales service have been extremely disappointing.
DO NOT BUY!!!!! This company will not honor their warrantee. The product is inferior and dangerous. We purchased an ES80 scooter. All was fine until the thing snapped in 2! The matal and welds failed at the based of the stem. Luckily it was going slowly at the time. They responded to email initially and said they would only provide a refurbished scooter, and I needed the original box to return the broken unit. When I questioned this they have then just ignored all my emails for several week... Customer service isn't a thing for them once they've got you're money.
Absolutely love this electric scooter! ⭐⭐⭐⭐⭐
The scooter is fast, smooth, reliable, and very comfortable to ride. Battery life is great, the build quality feels solid, and it’s perfect for daily commuting around the city. Super easy to use and honestly made my everyday travel so much more convenient and enjoyable.
But what impressed me the most was the customer support from AOVO. Their team was incredibly helpful, responsive, and supportive throughout the whole experience. It’s rare to find a company that actually cares about their customers the way AOVO does.
Highly recommend both the scooter and the company!
Information about eclectic scooter Aovopro:
I purchased an electric scooter (AOVOPRO G63 Off-Road Electric Scooter with Dual Suspension and Dual 2400W Motors), and about a week ago, the display on my scooter started showing error code E2.
I would like to have it repaired, but before doing so, I would like confirmation from you regarding the cause of the problem.
Thank you in advance for your response.
Sincerely,
Your valued customer.
Got my scooter for 330$ cam with a fault motor first day. Customer service was great at first got a new motor and it worked great for a while then the battery stopped again they got that replaced but that’s still didn’t fix my issues then they sent a new controller which was the wrong one then they sent another one that got lost in shipping then got sent the right one and it has been replaced BUT GUESS WHAT IT STILL HAS THE ISSUE AND THEY WONT REPLY TO ME ANYMORE🤦♂️
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