Aovopro (www.aovopro.com) has a 3.0 out of 5 rating on OK.one, based on 446 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 45% give 1 star; The business has replied to 0% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Reflecting major frustrations with the business operations, many customers experienced severe issues with product quality, noting that items broke quickly or arrived damaged. People also frequently complained about terrible customer service, pointing out prolonged communication gaps and long delays in receiving refunds or replacements. Buyers expressed deep disappointment regarding the lack of communication and unresolved warranty claims.
Some reviewers were happy with their purchase, mentioning that the scooters worked well for daily commuting and city travel. A few users additionally praised the smooth ride, solid build quality, and responsive support team assisting with minor technical issues very quickly.
Auto-generated from all reviews of this business. For reference only.
Don't buy based on the title. I bought a scooter from them thinking of they will provide 2 years service. as soon i received , after few day motor stop working. they send a new one. which I have to install by myself ( i agreed). recently, the Motor again start making noise and one baring inside wheel stop making noise. i send them picture and video. But they didn't response well. later they stop answering. so overall selling product telling after service but response when you need them. #customer #service #communication
Bought my son a scooter in June by September after light use it has snapped in half. The customer service is shocking and I am going to take this to ombusman as I was offered a refurbished replacement and the warranty policy states that seller will cover shipping to send old one back however 2 weeks I have been emailing for a label with nothing. This company is run by crooks do not buy from them
AVOID AT ALL COST, poor rating as this company genuinely is fake and make big promises but god forbid you try and contact them UTTERLY IMPOSSIBLE. Ongoing headache since July, scooter returned and now no refund and no response. This company will be reported and BANED FROM SELLING AND ROBBING PEOPLE
⭐ 1 STAR — ABSOLUTELY UNACCEPTABLE. DO NOT WASTE YOUR MONEY.
This has been an absolute nightmare from beginning to end.
I ordered a front wheel/rim and tire assembly for my scooter because I needed to get back on the road. After waiting weeks for this order, what did I receive?
THE WRONG RIM — AND THE TIRE WASN'T EVEN ASSEMBLED ON IT.
Seriously?
After all the waiting, shipping delays, and frustration, I opened the package expecting the complete part I ordered, only to discover that the rim was wrong and the tire wasn't even mounted. So instead of receiving a ready-to-install replacement, I'm left with the wrong part and another problem to solve.
This isn't some cheap accessory that I ordered for fun. I rely on this scooter for transportation. Every day I've been without it has created additional inconvenience and expense. I paid this company because I needed the correct replacement part, not because I wanted to spend my time figuring out how to fix their mistake.
The entire experience has been completely unacceptable. Weeks of waiting just to receive the wrong rim with an unassembled tire. That's not a minor inconvenience — that's a failure to deliver what the customer actually ordered.
I shouldn't have to be the one figuring out how to mount the tire, whether the rim is compatible, or how to make an incorrect shipment work. That's the seller's responsibility.
I have never been this frustrated over a scooter part. The amount of time, stress, money, and inconvenience this order has caused is ridiculous.
I paid for a solution and received the wrong part and more work.
If you need a specific scooter part and actually need it to arrive correctly and ready to use, I would strongly recommend looking elsewhere.
Absolutely terrible experience.
0/10 if I could. Never again
Bike has faulty motor. Reported Aug 10th 2026. They have been sending parts that are incorrect or can't be installed. Asked for a refund many times but they will not pay for return shipping. DO NOT PURCHASE!!!
Warning! Order at your own risk ordered but never delivered.
Warning!! DO NOT ORDER ANY SCOOTERS FROM THIS COMPANY.
I ordered and paid for a TM Max 500 (ORDER #171113) which is advertised as for sale on their website, they emailed me the next day stating it is out of stock and if I would like a refund or a different model, I replied stating I would like a refund...then nothing, no response, after sending numerous follow on emails I still had no response,
After sending final email stating I would write a review about them stealing potential customers money they finally responded asking if I would accept the AP07 or the ESMAX, I responded stating I would like the AP07...after that nothing, no response, they simply just stole my money.
Nothing but thieves.
Order at your own risk.!!
THEY ARE SCAMERS
If i could do a 0 i would. I sent back my scooter becasue it had a E7 fault , they said i can get a refund, thry got the scooter and now is not answering me at all.
I ordered an Aovopro E-scooter, 22.5 Ah battery, model with rear shock absorbers. The purchase process is relatively simple and intuitive. Everything came exactly as described. The destination was the island of Pag in Croatia. And the shipment arrived neatly packed, without damage and even 1 day earlier than expected.
⭐ Very disappointing experience 0 star
I purchased an e-scooter from Avo Pro, but unfortunately it was faulty. I tried to return it, but initially they refused to cover the return costs, so I had to raise a case with PayPal.
Eventually, Avo Pro provided a returns label and I returned the scooter. However, PayPal later closed my case because the seller claimed they had not received it.
This is despite the tracking clearly showing the scooter was delivered, along with a photograph showing it at their warehouse.
I have emailed the seller several times since, but my emails are being completely ignored. I am now left without the scooter and £180 out of pocket.
What makes this even more upsetting is that this was my 14-year-old son’s birthday money, which he had saved and collected to buy the scooter himself. He was absolutely devastated and disappointed when it was taken away and we were left with neither the scooter nor his money.
I am now having to go through my bank to try to recover his money.
Very disappointing customer service and communication. I would not recommend.
Less than zero good experience.
First ride and the handlebar folded down. Then we tightened everything up. Within 10 mins it did it again and we now have a potential broken wrist and tons of road rash.
Poor poor quality!
Bought the scooter in June and now E1 fault code in July. It took 1 month for part to come out to me. They told me to repair myself. I opened the scooter and all electrics are clued together. I didnt want to touch anything so I asked for them to send me a replacement scooter or refund. No response or communication.
AVOID THIS COMPANY
I bought my ebike off of tiktok it came free shipping 90 day return and a year warranty when I got the bike and put it together I realized that it was too tall and too heavy for me to use safely so I reached out to customer support and they told me I could return it I tried to take it to my local post office they won't ship over 75 pounds so I called FedEx which is who delivered it the lowest price for them to return it was $300 I reached out to customer support and told them it was too expensive to send it back for me so they said that they would request a refund and I would not have to return it but the next day my case was closed and denied refund I even asked them to send me a shipping label they refused and said the case is closed and unrefundable so I wouldn't recommend the seller at all for any circumstances
⭐ 1 STAR — ARRIVED DAMAGED/USED AND COMPANY NOT REFUNDING
I purchased an AOVOPRO ES80 electric scooter as a birthday gift for my son, and I am extremely disappointed with both the condition of the product we received and the customer service that followed.
The scooter arrived in a busted, damaged box and appeared used/damaged rather than new. The condition was completely unacceptable for a brand-new purchase, especially when this was purchased as a birthday gift. We did not receive the normal instructions/materials we would expect with a new scooter either.
I immediately contacted AOVOPRO and provided the photographs showing exactly what we received. I have repeatedly tried to get assistance, but instead of receiving meaningful customer service, I have been dealing with automated/bot responses. We still have not been reimbursed for our purchase.
I have even provided the company with the information they requested regarding the scooter and the port, including photographs. I cannot provide information or documentation that was never included in the package. What you see in my photographs is exactly what AOVOPRO sent us.
This is especially frustrating because the company expects customers to troubleshoot an expensive electric scooter without even providing the basic materials that should have accompanied a new product.
At this point, I am asking AOVOPRO to do the right thing: issue a full refund for a product that arrived damaged and unacceptable, rather than continuing to send automated responses.
I would strongly recommend that potential customers think carefully before purchasing. A company should stand behind the products it sells and provide an actual human response when a customer receives a damaged product.
A birthday gift should not arrive looking like this, and a customer should not have to fight to get their money back after receiving a damaged product.
AOVOPRO: Please refund our purchase. We have provided the photographs and information available to us.
DO NOT BUY
Faulty product, unsafe. Asked for this to be fixed, will email you then suddenly stop. Only offered 25% refund and no chance to exchange. Contacted trading standards to report this company, advise others in a similar position also do.
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