CUSTUMER SERVICE TERRIBLE
LESS THAN 10 CHARGES AND IT IS SHOWING ERROR E7 ON DISPLAY. THIS ISSUE BLOCK THE FRONT WHEEL. TRIED TO CONTACT THE CUSTOMER SERVICE AND THEY SAID TO ME " OPEN THE MOTOR AND CHECK YOURSELF"
About Aovopro
Data updated- Website
- www.aovopro.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 71 reviews
- Replies to negative
- 0% (1/209)
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Is Aovopro legit?
Aovopro (www.aovopro.com) has a 3.0 out of 5 rating on OK.one, based on 446 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 45% give 1 star; The business has replied to 0% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Reflecting major frustrations with the business operations, many customers experienced severe issues with product quality, noting that items broke quickly or arrived damaged. People also frequently complained about terrible customer service, pointing out prolonged communication gaps and long delays in receiving refunds or replacements. Buyers expressed deep disappointment regarding the lack of communication and unresolved warranty claims. Some reviewers were happy with their purchase, mentioning that the scooters worked well for daily commuting and city travel. A few users additionally praised the smooth ride, solid build quality, and responsive support team assisting with minor technical issues very quickly.
Auto-generated from all reviews of this business. For reference only.What people say
Order not delivered and no response from calls or email
I ordered from Aovopro.com on the 5th of April. It is supposed to arrive latest today but there has been no contact nor update from them. I have sent email and tried to call but no response yet.
I’ve had this scooter for a week so…
I’ve had this scooter for a week so far, I’ve not had much problems however the mudguard did snap . I was riding my scooter on a bumpy surface at top speed and then the mudguard snapped whilst I was going down hill. I think this company needs to change the cheap material for the mudguard into a something stronger. Overall my rides have been smooth and no technical difficulties.
2 days use so far
2 days use so far. So OK scooter goes the speed it says it does and on flat is pretty nippy But......... The battery is dying extremely quick how your meant to get the milage they say it can do out of it I don't know and I've not been on a very big run either!!! And Reading all other reviews sounds like I'm gonna be getting problems with this scooter pretty gutted over all with aovo took ages to come and now I see problems already after 2 days not good
Dispatch slow but product seems good.…
They were very slow at dispatching the order initially, but after a couple of mails it was delivered with no further issues. The quality of the scooter seems good and my son is very happy with it. I recommend they communicate a realistic dispatch time rather than leave people waiting and wondering.
Slow delivery and somewhat good response time
This is my revised review. The delivery of my scooter was delayed, according to the seller, due to borders' closure, Brexit, Covid-19, etc. I do understand that delays could be caused by the reasons mentioned above, however, all this should be mentioned as a clause on the seller's website. At the time of the purchase, the seller's website promised to deliver within 2-7 days and I decided to proceed with the purchase as it was a Christmas gift, and the item was expected to arrive just before Christmas. Unfortunately, the scooter did not arrive on time. The seller was good in responding to my emails and keeping me updating on the issues with the delivery. However, after waiting for 12 days and realising that the scooter was still stuck in the DPD depot abroad, I asked for the refund. I then waited for 2 days for the response before posting my review on Trustpilot. I received an email from the seller on the same day asking to delete my review so then they would "refund" me "immediately." I responded that extortion is a criminal offence but I promised to revise my feedback when I got my money back. I have also reported the feedback extortion to Trustpilot with the evidence attached.The seller provided me with the refund staright away. So this is my honest review here: the seller was prompt in responding to my emails, however, the customer service in general and professional email etiquette could be improved. Today is the 27th day since the scooter has been purchased (and 13 days since I've been refunded) but I still keep receiving emails saying that my order is running late. Regarding the quality of the product, I am not able to judge on this as I have not received the scooter.
Reply from Aovopro2021-01-25
Hi Hanna Mukha, We are so sorry for the problem! The situation just out of control. We sent your order 2 times, both returned to us. The first time, is due to the closure of the France border. The second time is because of the EORI number. We have noticed you about this situation, we suggested to cancel your order and refund you if you can't wait. But you requested in the evening of Friday, we off duty in weekend. So this result 2 days delay. We have always put after-sales issues as the top priority, and we will work hard to provide good services.
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