Aovopro

customer service is shocking

customer service is shocking, the scooter i bought snapped in half, i was asked to return it and a refurbished scooter would be delivered this was in November, now being ignored by customer service. avoid this company

Scammers

Scammers, scooter broke after using it, when I contacted them they responded and then didn’t answer the other emails so I couldn’t sent it back for a repair or refund

John Rogge美国 · 写过 1 条评价 · 体验于 2026-01-05 · 发表于 2026-01-06

E Z 2 put together

E Z to build and assemble.

Not worth the money, dont buy from them

Scooter was fine untill round 18 months old. Now it is unuseable, all it does is beep and flashes the screen. I checked for loose wires, loose connections anything obvious. could not find anything I contacted customer support giving deails of what was happening. Recieved an automatic responsE stating they would be in touch with 3 to 4 days. After 2 weeks of nothing I contacted them again. 3 days later they replied asking for details of the issue and photos and a short movie. I replied immediately. A week later i git a response - asking me to check for loose connections. I replied letting them know I had already done this. Its now been 5 weeks . I have contacted them twice and nothing. I ordered a replacement throttle and replaced that, but that made no difference. I have a unuseable scooter and a child who is crying because His scooter is broken. I paid a lot more for this scooter because it was supposed to be quality and had a warranty. Turms out I was wrong and was ripped off. Should have bought a cheap one elsewhere, At least I would have had the money to replace it. Any help at all form this company would have been nice. I just feel they took mt money gave me shoddy goods and used time wasting tactics until the 2 year warranty was up. I notice that have now changed the terms and conditions of the warranty on their website to favour themselves even more.

Hanna Ali英国 · 写过 2 条评价 · 体验于 2025-08-01 · 发表于 2025-12-10

DO NOT BUY FROM HERE THEY ARE STEAL YOUR MONEY

They take you're money quickly Send you broken scooter Then ask for it back at your cost even though you paid over £250 for a scooter that was broken You pay £40 to send it back Then you get nothing!! Scammers

I believe this company has gone bust

I believe this company has gone bust. After light use my son’s scooter had the forks snap. They were great and sent a new set of forks but then it started running slower and the Speedo stuck at 12mph. It was still under warranty so I contacted them. They told me to use the repair centre which isn’t in business anymore and then continued to ghost me. Avoid

In my opinion

In my opinion, you should avoid this site at all costs. I ordered a scooter for my brother and, shockingly, after only a month of light use, it snapped in half.Their customer service was just as disappointing. At first, they replied quickly when they wanted the faulty scooter returned, but once they had it, everything slowed to a crawl. It’s now been seven weeks, and despite the product being under warranty, I still haven’t received a replacement. Their replies became slower and slower, and now they’ve stopped responding entirely.Based on my experience, I wouldn’t recommend ordering from this site. Absolutely terrible.

ABSOLUTELY DISGUSTING BUSINESS!!

ABSOLUTELY DISGUSTING BUSINESS!! DO NOT ORDER FROM THIS BUSINESS, MY SON FELL OFF HIS FAULTY SCOOTER AND WHEN THEY RECEIVED IT BACK VIA COURIER- THEY REFUSED TO SEBD A REPLACEMENT AFTER AGREEING TO IT!!!!

Terrible customer service response

Terrible customer service response, chat never replied to numerous requests. SBS Scooter came with screen scratches in the basket and a broken headlight. Tried emai as well to no avail. Avoid this company, tried giving them a chance despite reading other reviews, should have known better.

Hanna Ali英国 · 写过 2 条评价 · 体验于 2025-11-06 · 发表于 2025-11-06

Would not buy from here. They scam

I purchased a scooter end of may 2025 we wemt away for a few weeks in june come back amd begining of july my husband was out on it the whole thing just snapped in half the damaged caused to my hisband was shocking, the actual handle came away from the board the bit thats welded just come away so clean it clwarly was faulty we hadnt even used it that much. I reached out to them by time i got a reply it was ausgust they agreeed it was faukty and offered me a refurbished on which i was happy to accept but 1st i had to send mine back which i haf to pay for a box and pay for postage cost me over £50 they received it 2days later i chased them up 2wks after to be told a ref would be sent out in a few days... skip to 3months later i havent received it. So im out of pocket by £250+ for somthing i dont have. I have over 40 emails between me and them where they constantly promis few days and now 3wks have passed and they ignoring me.

Terrible after service, still waiting after 4 weeks for a replacement

My son saved up and bought his own e scooter from this company. The first thing to break was the fork, I contacted the company who did actually send a replacement part pretty quick. The next problem was the shaft snapped completely in half, I contacted them and was told to send the whole scooter back to shop in the U.K. and when they received it a refurbished scooter would be sent out. Sent it back over 4 weeks ago and still not received a replacement. After my first couple of emails to chase it I was told to give them ‘a few more days to dispatch’. I’ve Sent another 3 emails since and yet to receive a reply. Very poor customer service And one very upset boy

DO NOT BUY FROM THEM!!!!

Scooter arrived and within a couple of months, the welds on the handle bars had failed. Got in with warranty team and dealt with Figo. Sent scooter back (I had to pay for postage) and sent pics and all the info of what happened. Promised a replacement to be sent out. Numerous false promises by Figo about a new one arriving. Still hasn't arrived, 4 months later and has not responded to last 3 emails. Now with trading standards. Do not use!!!!

The front fork on my scooter has…

The front fork on my scooter has broken, it is still within warranty and I contacted the support team who advised they will send a replacement part to fix the scooter. It has been over 7 weeks and I am constantly having to chase them for an update. I've been told the part is out of stock but they will despatch it again but now I'm not getting any response!

support doesn't reply and don't replace…

support doesn't reply and don't replace the bike as stayed in the warranty when there are several issues, they're ignoring my requests

Good quality

Giovanni英国 · 写过 1 条评价 · 体验于 2025-09-22 · 发表于 2025-09-29

Awful customer service experience

Awful customer service experience. I contacted them about an issue with my e-scooter and had to repeat the same details at least five times because the agent was either unresponsive or clearly not paying attention. Every reply felt like starting from scratch. It’s frustrating and a complete waste of time. For a company selling expensive products, I’d expect basic competence and accountability, but instead it feels like they don’t care once they’ve taken your money. Avoid.

Safeth Ministries by Safeth美国 · 写过 1 条评价 · 体验于 2025-07-09 · 发表于 2025-09-27

I paid $400 for what was advertised as…

I paid $400 for what was advertised as a ready-to-ride e-bike. Within 8 days the spindle axle stripped, making it unsafe and unusable. Instead of honoring a refund or replacement, the seller tried to dump a spare part on me — one that requires specialized tools and mechanical work. I didn’t buy a broken project, I bought a bike. This was a junk sale and a terrible experience.

Faulty scooter

Faulty scooter. Broke within a couple of Months. Said they would supply new batter. Didn’t bother and still not getting any response from this shop. Avoid 100%

Brilliant aftercare

Brilliant aftercare, very responsive. My son damaged his charger and one is being sent free of charge.

A really good scooter

A really good scooter! Battery capacity is awesome 👌 Really satisfied!! Worth every penny!!