Most reviewers were unhappy with their experience overall. Reflecting major frustrations with the business operations, many customers experienced severe issues with product quality, noting that items broke quickly or arrived damaged. People also frequently complained about terrible customer service, pointing out prolonged communication gaps and long delays in receiving refunds or replacements. Buyers expressed deep disappointment regarding the lack of communication and unresolved warranty claims.
Some reviewers were happy with their purchase, mentioning that the scooters worked well for daily commuting and city travel. A few users additionally praised the smooth ride, solid build quality, and responsive support team assisting with minor technical issues very quickly.
If I could rate this scam of a company less that 1 star I would. I bought 2 x Electric Scooters in May, 3 months later the frame snapped on both of them as my boys were riding on a smooth straight road which put their lives at risk. I contacted aovo since I had a warranty that was 2 years for frame issues and they told me to return the scooter for a replacement. I returned the first scooter which cost me £15 to send off and when it arrived I contacted them asking about my replacement. I returned the scooter and they've been ignoring my emails for over a month. Seriously don't buy from Aovo you will lose a lot of money and your childrens life could end or they could be very badly hurt up being put at risk due to their poor quality.I have given up on emailing them, utterly pointless and have taken steps to reclaim the money for both scooters. The company is an absolute scam, I suspect they take the scooters back in, re weld and sell on. Scam at best, but in my opinion Fraud & Theft. They think i'll just give up and go away...not a chance I will get my money back however long it takes me!
I bought this scooter in April 2025 the whole screen stop working the speed was showing one when I was going fast. I messaged them they said send it back for a brand new one I sent it back and got the new one after 2 weeks then after a month in early August the throttle stopped working messaged them again and they said we will send a new throttle or you can take it to the repair shop and we said sorry it’s to far and he said send it to this address no label no nothing messaged then for a week no reply then rang klarna and then they send a label and received it after a week but they put a used throttle on the scooter and now 2 weeks later a the same issue that happened 3 time has happened again within 6 months I want my money back and they keep on saying send it back not even rode it for a full month before it broke want my £200 pound back DONT BUY THIS JS SPENDD £400 it’s worth it bc they will give the money back if it keeps on braking WOILD GIVE IT A 0
I bought my ES80 scooter from aovopro in January 2025 not even 6 months later the frame snapped as I was riding it on a smooth straight road which put my life at risk. I contacted aovo since I had a warranty that was 2 years for frame issues and they told me to return the scooter for a replacement. I returned the scooter which costed me around £20 to send off and when it arrived I contacted them asking about my replacement. They kept on telling me the same thing that they will dispatch it in the next 2-3 days however whenever I'd ask for a tracking code a few working days later they'd say the same thing which I thought was bizarre. It's now been nearly 2 months since I returned the scooter and they've been ignoring my emails for over a month. Seriously don't buy from aovo you will lose a lot of money and your life could end up being put at risk due to their poor quality. I'm going to keep pushing for a response if I don't I'll have to take legal action.
I’ve been riding this e-bike for a while now, and I have to say it’s been an awesome experience. The bike comes fully loaded right out of the package, and assembling it was surprisingly easy – I had it ready to go in no time.
What impressed me most is the battery life. I usually ride over 3 km almost every day, and I only need to charge it once a month! That’s way better than I expected. The ride itself is smooth, comfortable, and makes short commutes so much more enjoyable.
Overall, it’s a fantastic e-bike that offers convenience, reliability, and fun – definitely worth it!
Definitely wouldn't buy from this brand again. Got an e-bike from them. Had issues such as, motor making a funny rattling sound, the horn didn't work, the bike could not reach the speed as advertised. Not even close. They claimed the tires are puncture resistant, back tire popped on a normal paved road.
Awful customer service. Scooter was great at first, it then broke, frame fell apart. Contacted customer service, got a response from FIGO, for him then to ignore me and not help or deal with the problem. So unprofessional.
If this gave us the options for 0 stars I would press 0
Please avoid this company !!!!!! I brought my daughter a scooter for her birthday … it was broken …. Sent the scooter back and have had NO REPLY OR NO NEW SCOOTER . I’m now having to pay for a scooter on klarna that I have not got .
Customer service is shocking
I ordered this scooter for my son’s bday, I ordered it ahead of time. The package became lost in transit somehow and contacting the company is impossible. They never respond to messages emails or anything. FedEx told me to contact the shipper and have them report a lost package claim but the company does not respond. Poor customer service….. I still have NOT received my scooter or a refund
Faulty product, rude customer service and no refund!!
Ordered a scooter in June which worked for 3 weeks then started overheating and switching off during use. I requested a replacement/ refund via email which was told rudely to ‘take to repair centre’ … no even a hello, just one line! even though was under warranty as advertised! They then stopped all responding. I opened a case via PayPal, a returns label was provided which I returned the item to ‘hookies scooters’ in Preston. I had to drive 1hr 30mins to a parcel force drop off point and this was delivered via tracked parcel force the 31st July. I am still waiting for a refund nearly a month later, Hookie Scooters and Aovo will not respond to any correspondence and will not update to PayPal that it has been received. Only buy a item if your happy for it to be faulty within weeks of use, expect 0 customer service and if your willing to wait forever for a refund with constant checks to see if it has been actioned. AVOID!!!
I ordered one of these for my 11 yr old daughter, she loves it, that much I’m ordering another for my son, good battery life and decent speed and range, I’ve seen quite a few different ones and these are far the most popular
I'd give alot less then 1 stsr but the option isn't there, AVOID this company they'll take your money and won't honour the warranty, my son bought an ES 80, at first they where helpful new throttle was sent, the motor stopped working was sending new wheel never turned up emails ignored and excuses, so wrote it off, Against my wish he bought another 2025 model ES 80 two months fork snapped on the foot plate again excuses can't see invoice picture resend can't see photos resend, and now no reply, and these 5 star ratings you get an incentive after you purchase a scooter a % of cost back in your bank account and a discount code for your next purchase , there won't be another purchase , PLEASE PLEASE, so not buy off these people, cheap for a reason, save up and buy a ebike because if you buy from these guys you'll surely be out of pocket we were twice, thanks avovopro my autistic child saved up for his scooter it was his way of getting out some independence as he can't travel on public transport,
Very bad product and very unprofessional customer service, the scooter is keep breaking down, after only few weeks, the battery charge is running out so fast now, also the side-light on the left side turned white and stopped flashing, now the handlebar is broken, I'm not sure what's wrong with this product. they sent me a side-light which is impossible to replace and promised to send a battery replacement which they never did and my wife complained about the broken handlebar but they stopped answering her, worst customer service ever and worst product ever, my son bought it for £220 using all his allowance and he is heart broken now.
AVOID AVOID AVOID DONT BUY FROM THIS COMPANY DONT HONOUR WARRANTY AND THEY'LL IGNORE YOUR REPAIR EMAILS , BUY ELSE WHERE, NOT EVEN ONE STAR RATING BUT CANT GIVE ANY LESS,
The most shit and unprofessional sellers i would have seen, didn’t replaced my scooter which was under warranty and making excuses about no stock available but still selling it on the website,
Person ‘Figo’ is the only guy who’s going to respond but what so ever not replying now from 2 months since i warned him to took legal actions. 250£ down and they really don’t deserve even one star
Bought a very nice E-Scooter for my son. The delivery was a bit late, but I had that in mind when reading these reviews. The scooter quality is excellent. Would recommend
Not even 1 star ! Disgusting
Scooter bought bew for Xmas present stopped working in March was told they’d send a new battery and I had to fit it myself using a YouTube video ! That still didn’t work so I contacted them and they have ignored every email since and for the last 3 months !!! I pretend to be someone else thwy reply to an email I try and talk about my query they don’t respond !! Disgusting have reported to trading standard
Scooter snapped clean in half at the fork/stem while riding 12mph on a smooth, uncrowded pavement.
Aovopro’s are flimsy and dangerous and I implore you to just buy a good reputable bike.
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