Aovopro（www.aovopro.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 446 条用户评价，属于车辆与交通分类，口碑一般。评价两极分化：50% 给出 4 星及以上，同时 45% 打了 1 星；商家回复了 0% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. Reflecting major frustrations with the business operations, many customers experienced severe issues with product quality, noting that items broke quickly or arrived damaged. People also frequently complained about terrible customer service, pointing out prolonged communication gaps and long delays in receiving refunds or replacements. Buyers expressed deep disappointment regarding the lack of communication and unresolved warranty claims. Some reviewers were happy with their purchase, mentioning that the scooters worked well for daily commuting and city travel. A few users additionally praised the smooth ride, solid build quality, and responsive support team assisting with minor technical issues very quickly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。DPD confirmed delivery to the wrong address, but Aovopro refuses to take responsibility. I’ve provided Aovopro with clear proof from DPD that my order was delivered to the incorrect address. Despite this, they continue to ignore my repeated requests for a refund, offering only vague responses with no timeline and now they’ve stopped replying altogether. It’s incredibly frustrating, especially since the mistake is so clearly not mine. Appalling customer service.
Defective product after 2 days – poor support and refund issues I purchased an AOVOPRO ES80 electric scooter (36V 10.5Ah battery) and after just two days of use, it became completely non-functional. Here are the issues I experienced: Battery lock – Reading error (SOC = 0%) The app displays Battery 0% – Voltage 40.9V, indicating that the BMS is locked or out of sync. Abnormal charging current The charger only provides 0.2A – 7W, which means the battery is not charging properly. Firmware not detected All apps (iOS and Android) show a blank firmware screen, suggesting the controller is not communicating or is in safe/error mode. Unstable advanced settings The acceleration and brake sliders flicker or don’t respond, confirming a firmware or internal software communication issue. I contacted customer support and was offered a battery replacement, which I agreed to. However, they later informed me that they can’t ship the battery to my address. When I then requested a refund, they responded that I must cover the return shipping costs — even though the product was defective after only 48 hours of use. Poor customer service, unreliable product, and no real consumer protection. Very disappointing experience. Not recommended.
I ordered four scooters from this company, two of them came absolutely serviceable and two of them were defective, I sent one back to them and after I sent it to them they stopped communicating, respectively, I was left without a scooter and without my money.
This company used to be good for repairs. They would reply to you straight away. And offer you to take your scooter in to be fixed. They are now just ignoring every single email to fix my scooter. Avoid avoid, avoid, you will not get your warranty
Welding on the front fork snapped 2 months after purchase. Opened a ticket and sent pictures as requested and then got ignored. Reached out numerous times to no avail. Cheap quality and warranty is not honored so I definitely do not recommend. Also, as a side note, after the purchase, I received an email from Aovopro with an incentive for 5 star reviews: "Give us 5 star review on trustpilot or reviews.io, we will refund you 2% of your order total directly." So I wouldn't trust them and the 5 star reviews are questionable.
J'ai acheté en novembre 2024 un modèle ES80, au bout d'un mois la batterie était défaillante. Le sav me l'a changée ...OK. Puis en avril pendant que je roulais tranquillement ( bonne route , aucun excès, pas de chute) le tube s'est cassé et détaché du deck! j'ai failli me tuer. La trotinette, sous garantie, est inutilisable ! Malgré plusieurs mails documentés avec photo, une mise en demeure, AUCUNE REPONSE du sav ! Je déconseille vivement tout achat chez Aovopro! A fuir! Tant pour la qualité que pour le service! Remarque: j'ai reçu des mails m'invitant à mettre des avis elogieux contre remise! "Thank you for your recent purchase(144321) from our company. We’re excited to count you as a customer. Our goal is always to provide our very best product so that our customers are happy. It’s also our goal to continue improving. That’s why we value your feedback. Thank you so much for taking the time to provide us feedback and review. This feedback is appreciated and very helpful to us. Please note: 5 star reviews including a photo willl receive a 5% off coupon code. You can also review our Give us 5 star review on trustpilot or reviews.io, we will refund you 2% of your order total directly. Just reply to this email with a screenshot of the 5 start review. AOVO PRO Electric Scooter Official Store Tout est dit!
The scooter is very handy, I can access all the places I want to go to and the manual is easy to understand. The delivery period after purchase is very fast. The company can be trusted
I bought aovo pro e-scooter for 260$ and it was very bad quality. It broke in 5 months and i didn’t drive it that much. The battery is also extremely bad and acceleration too. It snapped in half when i was driving. Don’t buy this e-scooter.
I purchased the AOVOPRO ES80 Electric Scooter from this company on November 29, 2024, for £209. It was advertised as a high-speed, long-range scooter and came with a 2-year warranty. A few months later, the throttle button became faulty. The scooter would no longer reach full speed unless I manually pushed the button into place. I contacted customer service with all the required proof (photos, detailed explanation), and they offered to send me a part to repair it myself. I made it very clear that I do not have the tools or technical skills to do that kind of repair. I asked for a replacement, as I’m entitled to under UK consumer law. I have sent multiple emails and even a final warning with a 7-day deadline, but they have ignored me completely since. This company is not honoring their warranty and is in violation of the Consumer Rights Act 2015. I will now proceed with: • Filing a complaint via Citizens Advice and Trading Standards • Opening a case in Small Claims Court If you’re thinking of buying from this company – don’t. They abandon you the moment something goes wrong.
My son love it very good quality fast delivery happy with it thanks
Broke after 2 months no fix 8 months later. Several initial helpful emails then they ignored us. waste of time and money.
I ordered the items more than 4 weeks ago, till date have not heard anything from this company before interms of where my products are. They don't answer emails, have no contact details other than email.... We can't even request refund, how do you do this?
False advertisement you guys selling it as a 42 volt when it's a 36 volt battery
I had it for only 3 months and the fork snapped
Very bad customer service scooter broke in 3 months I sent so many emails but no reply 2 years warranty was fake really disappointed I don’t know what to do where to contact now
No warranty support. I have tried to contact the company for 2 months now (at least 20 emails) to get my scooter repaired under the 2-year manufacturer's warranty. I had an initial response, and now the are completely ignoring me. I wish I had checked trustpilot reviews before I purchased the scooter, as it looks like after-sales support is a problem not only for me. Very disappointed customer
AOVO PRO refused to honor their 2-year warranty. They sent me a used scooter after misdelivering the original, and then ignored all contact. I warned them of legal action, and they still did nothing. I’m now pursuing them through state and federal consumer protection channels and small claims court.
Bought a scooter that is under warranty,weld snapped on floor plate, emailed several times with photos and details of order and warranty, had no reply whatsoever, not happy with this service at all, they take your money and ignore problems.
I purchased a scooter for just under £300 in Nov 24. It was a Christmas present for my son... so didn't ride it until after Christmas. He has rode the scooter just 7 times in total. The handle bars have come loose so he is afraid to ride it. I have contacted aovo by email. I got a reply from aovo saying. "This is a common fault and I should just put some tape around it" if this is a common fault?? Then it should have a product recall and be rectified?? The warranty is 2 years. So I am well within the warranty. After I challenged them and said it needs rectifying by them self's and that just putting a bit of tape on it is not good enough... they are now ignoring my emails. Piss poor company with no customer service skills what so ever. And they are still selling scooters with defects.
The scooter was delivered with pneumatic tires even though they advertised it as other.. The companies customerservice is incompetent and do barely speak English. The ES MAX scooter was horrible regarding the battery life and the capacity of the motor. It can barely elevate uphill.. Furthermore my friend bought a scooter and returned it back. He has still not received his money back from Aovopro and it’s been more than 4 weeks. WARNING DO NOT BUY!
共 446 条符合条件的评价
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