APORRO

Dear Channing Croft, Thank you for sharing your feedback. We're sorry to hear that the earrings didn't meet your expectations. First, we'd like to confirm whether you're referring to the Moissanite S925 Toi et Moi Marquise & Pear Stud Earrings. If so, we'd like to clarify that this style consists of a left and a right earring, so the two earrings face opposite directions when worn. This is the original design of the product and is not a manufacturing issue. After receiving your feedback, we carefully reviewed the product page and the images on our website. We couldn't find any photos that present the earrings as a symmetrical pair, and the product listing was never intended to suggest a symmetrical design. Would you mind letting us know which product photo or part of the listing gave you the impression that the earrings would be symmetrical? Your feedback would be incredibly valuable in helping us understand where the confusion came from and whether there's anything we can improve in our product presentation. If you have any questions or would like to discuss this further, please feel free to contact us at [email protected]. We'll be happy to assist you. We appreciate you taking the time to share your experience and look forward to hearing from you. Warm regards, Aporro Customer Support Team

Dear Customer, Thank you for sharing your feedback. We’re truly sorry for the concern this situation has caused. Regarding your commissions, please note that they may remain under review for a period of time to ensure that all orders are valid, completed, and not returned or canceled. However, we sincerely apologize for the delay, especially for commissions dating back to December 2025, and we understand why this would be frustrating. Please kindly contact us at [email protected] with your affiliate details and mention this review. Our team will prioritize your case, carefully review your commission status, and provide you with a clear update as soon as possible. We appreciate your patience and understanding, and we’re here to help resolve this for you. Warm regards, Aporro Customer Support Team

Dear Customer, Thanks for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We’d love the chance to make things right. Please kindly reach out to us at [[email protected]] or message us directly with your affiliate details and mention this review. Our team will prioritize your case, review your commission status, and provide you with a clear update as soon as possible. We truly appreciate your patience and the effort you’ve put into promoting Aporro, and we hope to resolve this matter for you promptly. Warm regards, Aporro Customer Support Team

Dear Customer, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how concerning this must be. Regarding affiliate commissions, please note that earnings may remain in a pending status during the verification period to ensure all orders are valid, completed, and not returned or canceled. That said, we sincerely apologize for the delay and the lack of clear communication from our side. We also regret that your inquiries were not responded to in a timely and helpful manner — this is not the level of support we aim to provide. Please kindly reach out to us at [[email protected]] or message us directly with your affiliate details and mention this review. Our team will prioritize your case, review your commission status, and provide you with a clear update as soon as possible. We truly appreciate your patience and the effort you’ve put into promoting Aporro, and we hope to resolve this matter for you promptly. Warm regards, Aporro Customer Support Team

Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced with your order and the delay in delivery. For international shipments to Europe, packages may be subject to customs clearance, which can occasionally cause delays beyond the estimated timeframe and affect tracking updates. However, we understand that this should have been communicated more clearly, and we’re sorry for any confusion caused. We also deeply apologize for the delay in our responses and the mix-up regarding another customer’s order — this is not the level of service we strive to provide. Please kindly email us at [[email protected]] with your order number and mention this review. Our team will prioritize your case, provide a clear update on your shipment, and ensure this is resolved properly for you. We truly appreciate your patience and the opportunity to make this right. Warm regards, Aporro Customer Support Team