AXS USA（www.axs.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 202 条用户评价，属于活动与娱乐分类，口碑良好。22% 的评价为 1 星，差评比例偏高；商家回复了 31% 的差评。数据最后更新于 2026-08-10。
AXS USA 在线聊天人员 Kiara P. 的帮助。
Hi Mr., Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
蒂莎非常乐于助人，很及时，是一个可以聊天的甜心。
Hi Patrick, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
AXS 在线购票流程非常严格，以至于我在台式机 Mac 上尝试了四个浏览器后都无法完成购买，在我的两个移动设备上也没有成功。关闭 VPN、清除 cookie 等。没有任何效果 - 除了非常出色的客户服务人员 Tissa，他非常善解人意、礼貌、耐心并且最终乐于助人。我差点放弃买票了，但她救了你的生意。给 Tissa 加薪，并告诉 IT 人员测试他们的安全系统，因为似乎每个人都在网上购物时遇到问题。 蒂莎太棒了，感谢您有这个活生生的人如此快速有效地前来救援。
Hi Jaime, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
虽然我已经使用 AXS 好几年了，没有出现任何问题，但今天在寻找我的一张票时（使用我过去多次成功使用的相同密码和电子邮件地址），我无法访问我的票。 我多次通过他们的网站提交“丢失密码”链接请求，但从未收到该链接（无论是在我的收件箱还是垃圾邮件中）。 他们的网站似乎是故意设计的，以限制和/或阻止现场客户支持（通过聊天实时），但我终于找到了他们的电话号码（在另一个网站上）并给他们打电话。 AXS 客户服务团队的 Amber 向我发送了密码重置链接。我成功重置了此密码，虽然我的新密码在我的手机上成功使用，但无法通过我的电脑在他们的网站上使用。当我让 Amber 帮我解决后一个问题时，她说她太忙了，如果同样的情况再次出现，我应该自己用手机修复……然后她就挂断了我的电话。 :( 令人沮丧的经历，以及容易出问题的平台！
Hi Jeff, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
凯文·W 非常有帮助。我之前曾联系过，但问题没有得到解决。这次解决了，我很高兴。
Hi Ashley, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Tracy Roger 的技术支持人员是其他 5 名技术支持人员中唯一一位足够关心并且足够聪明地解决问题的人。 所有其他技术人员都放弃了，未能解决问题，或者只是告诉我有人会打电话给我，但后来没有人这样做。特雷西非常有礼貌、专业且关怀备至。 您需要让她担任主管，并让她培训其他人为您的客户提供适当的技术帮助。 我会给她打 10 分（从 1 到 5）。 马克·科特，7049145336
Hi Mark, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
客户服务非常好。我向布伦达提出了一个复杂的情况，她专业、及时、态度最好地处理了这个问题。 她给这次体验打了5分以上！
Hi Dede, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
我陷入了帐户识别黑洞，Patrice C. 耐心地帮助我度过了难关。 我非常感激。
Hi Erika, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
史黛西很棒，非常友好，帮助解决了我的问题。
Hi Melissa, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
没有任何解释，我也没有得到任何帮助
Hi John, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Sherrell B. 申请和升级门票的工作非常出色，非常简单高效
Hi Devon, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kelab 的整个过程进行得很顺利。谢谢
Hi Jae, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
哇...聊天中的某人（Sherrell B）实际上很有帮助。 不确定这是机器人还是真人，但她的回答似乎很真实。 感谢您解决了我的票问题。
Hi Bonnie, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
理解、善良和专业精神。今天我收到了 Carlita、Josiah 和 Aaliyah 发来的全部 3 封信。非常高兴，非常感谢！
Hi Sachin, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
阿什利没有提供任何帮助，也没有解决我的问题。我上网询问了两次，仍然没有解决。购买、出售和转让门票不应该这么困难。我再也不会使用 AXS 购买或出售门票了。我从售票地点接收付款时从未遇到过问题
Hi Fernie, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Ashley H 出色地理解了我的问题并迅速找到了解决方案
Hi Patrick, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
蒂莎非常有帮助，有效地解决了我的“丢失门票”问题。和她一起工作非常愉快。
Hi Ida, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kiara P. 做得很好，速度很快，而且非常乐于助人
Hi Anonymous, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
共 202 条符合条件的评价