AXS USA (www.axs.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.
A show was cancelled and they refunded my money. But I couldn’t find the transaction, so I emailed them. A very professional and courageous person named Jermica H hung in there with me until I found it. Very patient. Thank you!
Tasha C. made my refund process so easy and less stressful. We were unable to attend and cancel the tickets the same day they were purchased. Very patient and helpful.
I'm always thankful to be able to speak with a real person especially when they are as helpful and patient as Tracey was. This experience was the best customer service I have ever had. Thank you again Tracey, I appreciate you.
Tasha was very helpful and polite! She fixed our problem quickly!
I was super frustrated due to app glitches, and Christian was immediately very professional and very friendly the way he handled the conversation. You could tell he knew exactly what to do and my issue was resolved in 5 mins. I hope that whenever anybody calls into AXS, they get somebody like Christian to help them out.
The customer service was awesome! I have two suggestions though: 1) Please make it clearer during registration that users need an active phone number to log in to the app, or offer an option to log in via email. Many international visitors use AXS, and this can be a real issue if they no longer have access to the phone number linked to their account. 2) Both my Visa and Mastercard failed during payment, but Amex worked. It would be great if you could look into this payment issue as well. Thanks!
Thierry was so kind and patient with us and helped us exchange our seats for a very important show. We are so happy and excited to have a better view and better bang for our buck. She had amazing customer service and helped guide us through the process.
If I could leave 0 stars I would. The customer service is so bad it makes me sick. No one seems to know anything about the venues or the rules. They just copy and paste everything without any explanation whatsoever. If I wanted to read the rules I would, if I’m messaging for help is because the rules are not clear to me.
Bianca C. was amazing! She was patient, knowledgeable, and never once made me feel silly about the mistake I made with my tickets. Bianca walked me through the process step by step and gave me the confidence early on that everything was going to work out. Shoutout to Bianca, shoutout to the person who trained her, shoutout to the person that hired her, and shoutout to the AXS Support Team. I don't normally leave reviews, especially if I have to make an account, but for Bianca I will.
I called in concerned and anxious about an issue with payments for a festival and she made the call go so smooth. Cierra Green was so polite and down to earth. I love speaking to people who I know aren’t ai! Amazing customer service! 10/10 ! She deserves a raise!!!
Hi Lakeya, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Stacy was very clear and detailed with her responses
Hi Christian, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
What went wrong? They charged my PayPal $61 for 1/4 payment on tickets that I did not receive because they simultaneously timed me out. Their person was like oh well then if in two weeks you haven’t been refunded contact us back. What a horrible company and what a horrible way to rip customers off. Now I have to monitor my PayPal for two weeks while I may or may not be charged for the rest of five tickets that I DID NOT GET
Hi Bart, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Donna was super helpful and efficient to assist me with connecting my account and tickets that I purchased. I also really liked the feature of filling in the basic information into a form so Donna was able to connect everything with ease.
Hi April, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
I had a problem buying a ticket upgrade. First agent ran me thru a bunch of tasks to do but my issue remained unresolved. The next agent Sherrell B was great. She was able to resolve the problem.
Hi RE, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
I want to start by saying I spent all day trying to fix this with much frustration. Then I called the help line and got Amber and she was a blessing. VERY HELPFUL and pleasant.
Hi Sara, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Your system sucks! I needed a PHD in cybersecurity to buy 2 bloody tickets to see Brandon Flowers. Once I received my PHD, the tickets were already sold out.
Hi Marc, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
I said I had an issue with a part of my refund and she decided to close out my ticket. Customer service needs to be more helpful…
Tasha C was excellent and did a great job. Excellent customer service and was able to resolved my issue.
Sherrell B helped me out very much where I ordered the wrong tickets for the wrong venue and she helped me get my refund so I can order them for the right venue.
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