AXS USA (www.axs.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.
What people say
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J. Judisch美国 · 1 review · Experienced 2026-08-04 ·
★★★★★
Kiara assisted me with an issue I was…
Kiara assisted me with an issue I was having on an upgrade. She took the lead and figured out a solution and I appreciated that.
She was kind, courteous and professional!
Reply from AXS USA2026-08-04
Hi J.,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Amazing! Way to go Sherrell B and Axs customer service!!
Amazing! Fast response from customer service. Sherrell B Handled my request in under a few minutes and made things unexpectedly super easy. Thank you so much!!
Reply from AXS USA2026-08-04
Hi Kylee,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
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Andy Ventura美国 · 1 review · Experienced 2026-08-04 ·
★★★★★
Fast reply and helpful
Reply from AXS USA2026-08-04
Hi Andy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Efficient to get to the bottom of the concern. Easy process. Stacy was very helpful, her customer service was excellent. We figured out a solution at the end.
Reply from AXS USA2026-08-04
Hi Jasmin,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
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Stephen Gamache美国 · 6 reviews · Experienced 2026-08-03 ·
★★★★★
Couldn't purchase ticket on the website due to timeouts and lock ups. Agent not able to help directly.
I was not able to purchase a ticket on the website due to extremely slow speeds, timeouts, and locking up when I finally got to the check out page and selected PayPal, it locked up. So I contacted live support. She asked me to use axs.com my ip and when I manually copied the huge ip address from my phone into the pc chat, she said it showed invalid and asked me to double-check the number. I did, but their "a" looks a lot like "o", but I didn't see that. She then just put in a ticket and said to try again in an hour. I don't have any email indicating the ticket number so I can't update it and add the right IP. It's been a horrible user experience with multiple attempts to just do a simple purchase!
Reply from AXS USA2026-08-04
Hi Stephen,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
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Dave Morgan美国 · 1 review · Experienced 2026-08-04 ·
★★★★★
Ashley H was prompt and helpful.
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Chris Padavana美国 · 1 review · Experienced 2026-08-04 ·
★★★★★
Stacy was very polite and prompt and…
Stacy was very polite and prompt and helping me resolve my issue
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David F.美国 · 1 review · Experienced 2026-08-02 ·
★★★★★
Makayla J. was a great help!
Makayla J. was very kind and courteous. She was quick to help me with what I needed. As much as I can tell through text, she seems to be very professionally mannered and a truly kind person. This was a great experience with AXS customer service, I will be sure to use them again in the future. Keep this up and hopefully you all will put Live Nation out of business!
Reply from AXS USA2026-08-03
Hi David,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
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Doug美国 · 1 review · Experienced 2026-08-01 ·
★★★★★
AXS is a terrible service
AXS is a terrible service, especially compared to Ticketmaster and others. For the second time, I was unable to use concert tickets I purchased months in advance. I tried to both “sell” and “transfer” the tickets to others (at no cost) but was completely unable to do either. AXS customer service was no help, essentially saying “too bad for you.” They delayed for days in responding to my online inquiries about selling and/or transferring the tickets after the online “chat” representative did not know the answers to these simple, basic questions. This has cost me over $800 in wasted, completely unused tickets which could have been transferred to others free of charge to use. This to the detriment of the artists. I will never use AXS again. It is a terrible service in my experience.
Reply from AXS USA2026-08-03
Hi Doug,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
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Alex美国 · 1 review · Experienced 2026-08-03 ·
★★★★★
helpful the best
Reply from AXS USA2026-08-03
Hi Alex,
Thank you so much! Tasha is a great addition to our team. Thanks for the review, and enjoy your event! ~AXS Support
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Clay Bush美国 · 1 review · Experienced 2026-08-02 ·
★★★★★
Rug pull on GA ticket "upgrade"
Had GA tickets for Black Crowes at Fiddlers Green. Received an AXS email offering "upgrade tickets" which we did prior to entry. Lo and behold when we entered the venue we learned that all GA sections were closed and all GA ticket holders were given seated tickets anyway. So we paid for an "upgrade" for nothing. Of course customer service was no help, only repeating their standard statement "no refunds offered because event was in the past." Rug pull.
Reply from AXS USA2026-08-03
Hi Clay,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
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Ben V美国 · 1 review · Experienced 2026-08-03 ·
★★★★★
Kiara P
Kiara P. was very helpful and quick! Thank you for making my misfortune not too bad!
Reply from AXS USA2026-08-03
Hi Ben,
Thank you so much! Kiara P is a great addition to our team. Thanks for the review, and enjoy your event! ~AXS Support
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Nope美国 · 1 review · Experienced 2026-08-03 ·
★★★★★
Quick easy 👍
Reply from AXS USA2026-08-04
Hi Nope,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
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Joe Flores美国 · 1 review · Experienced 2026-06-16 ·
★★★★★
Bought tickets for Rod Stewart concert…
Bought tickets for Rod Stewart concert in June at Red Rocks. Concert was postponed till September of 2027. Tried to get a refund and they would not refund me. Rod has a lot of health issues and we don't know if he will be able to perform. Based on length of postponement and his health I should get a refund, but AXS refuses. I would not buy any tickets from this company.
Reply from AXS USA2026-08-03
Hi Joe,
Thanks for contacting AXS. Can you please confirm some of the details of your purchase?
-Name on the purchase
-Event and Venue that is hosting the event
-Email Address used to make the purchase
-Order confirmation number (if known)
-Last 4 digits of the card
-Total amount of order
Thank you!
AXS CUSTOMER CARE
www.axs.com | Chat Live!
Jermica did a wonderful job helping me get on my account and find my tickets. She was very kind and helpful!!
Reply from AXS USA2026-08-03
Hi Tammi,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
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Esme美国 · 1 review · Experienced 2026-08-02 ·
★★★★★
Makayla j was very nice and helped me…
Makayla j was very nice and helped me as best as she could.
Reply from AXS USA2026-08-03
Hi Esme,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
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Tré Marsh美国 · 1 review · Experienced 2026-08-02 ·
★★★★★
Understanding was everything.
Reply from AXS USA2026-08-03
Hi Tré,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
