AXS USA (www.axs.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.
Hi Joe, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kameron was knowledgeable and was able to answer all of my questions. He was very helpful. Customer service from this employee is 5star.
Hi Beth, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Donna was extremely helpful. She understood my request and was able to walk me through and submit it.
Hi Ray, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Patrice C. was really helpful. I have had many bad experiences with AXS and their support team but Patrice fixed everything and swapped my tickets!!
Hi AWL, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Donna is a life saver! She saved my bacon and I appreciate the great customer service she gave me. She was fast and straight to the point. She deserves a raise!!!
Hi Linda, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kyle B answered my questioned and walked me throught a ticket concern I didnt understand. He was able to answer my questions
Hi Vivian, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Website sucks. Wait the whole hour BEFORE on the waitlist to get in, add the tickets that you can barely find, and then the website kicks you out. Twice. Just for some random person to take the tickets. Great
Hi Mike, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Troublesome ticket purchasing system on both mobile browser, desktop browser, and their own app. Unable to proceed from seat selection to checkout due to Seats No Longer Available Error Loop or overly aggressive Bot detection when on wifi (can avoid when on mobile data). I basically just gave up on the desired concert I was considering purchasing. Would consider if on another ticket sales platform such as TicketMaster.
We are sorry to hear you aren't having the best experience with the app. If you still need assistance please use the following link to contact support directly for further review and assistance: http://support.axs.com/
Monte Lewis helped me with a set of tickets in which I purchased wheelchair accessible by mistake. He was able to get them switched over and resolve everything for me. Wonderful experience!!!
Hi Blessed, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Got stuck in a loop saying my queue number was rejected and my browser was open too long and needed to 'refresh'- putting me at the end of the queue when I had literally gotten on 5 minutes before and kept the tab open. When I called for support they told me they wouldn't do anything to help me and to click the buttons more slowly and not use wifi. Useless service.
We are sorry to hear you aren't having the best experience with the app. If you still need assistance please use the following link to contact support directly for further review and assistance: http://support.axs.com/
My concert tickets weren't showing up in my AXS account. I chatted with Donna and she was able to guide me to where my tickets magically appeared! :) She saved the day and our concert! Thank you Donna!!
Hi Shelley, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Donna took my concerns very seriously and expedited my request she was very helpful and provided great service
Hi Gerardo, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Elizabeth D. was lightning-fast and accurate. She diagnosed exactly what I needed and immediately provided the information I requested (to identify a refund). Elizabeth D. is a star!
Hi WarrenTee, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Erica was amazing. We had called earlier about a big issue and the support was terrible. Decided to try again hours later and thankfully we got Erica! Please give her a day off or at least a gift card for the hard work.
Fast and easy Great service 👏🏼
Hi Alissa, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Absolute nightmare bomb my tickets on Ticketmaster was required to download the app at the event which then required disabling VPN using a different browser going to management because it’s still all wouldn’t work. What a nightmare this company is.
Hi Dan, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The live agent, Ashley H, disconnected after telling me that she couldn’t resolve the ticket and told me that I would receive an email in a few hours. It’s 6:30 cst. I see that as highly unprofessional. When I attempted to respond, she had already disconnected. What a bad taste that left in my mouth.
Ashley was very helpful with assisting in troubleshooting my ticket delimma. I’m very thankful for the assistance.
The customer service to help resolve my ticket purchase issue was excellent. The issue I seem to have with AXS is when I'm checking for tickets, and am undecided on seats, the system thinks I'm not human or a ticket scalper or something, so I will frequently temporarily lose access to AXS, which makes it frustrating.
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