AXS USA (www.axs.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.
Venue controls resale prices. Trying to re-sell tickets to a show at less than what I paid for them and the axs makes them impossible to sell due to their fees on top of resale prices. I’m going to be stuck with 2 extra tix I can’t use because I can’t sell the extras I have. Brutal.
Cody E was exceptional in making sure the tickets I was missing in my account were located and made available. Especially because I had used some Apple link to purchase and they were not linked to my real email address. So it must have been tricky to find them or extra work.
I had called 3 times this morning for helpin receiving payment for tickets that I sold. The first 2 women I spoke with wouldn't help me (the first woman was just trying to get me off the phone and the second woman told me to call back in 3 days), but Brenda actually listened to me and solved my issue for me in a very short amount of time! Brenda was very patient in listening to my frustrations and very knowledgeable that she was she to help me in no time. Brenda was EXCEPTIONAL!!! I cannot thank her enough for her help!
Tasha C was able to fix my problem effortlessly. I had a snafu with an incorrect email and had a ticket open for over 10 weeks. When I decided to connect with AXS again, Tasha was able to get the problem fixed in a matter of minutes. The communications were very clear and personable. Tasha made every step of the process easy to understand. I was beginning to get worried I would not be able to attend the event, but Tasha was able to save me. Thank you, Tasha!
They are crappy for giving you 8 min checkout time with 8 min of security checks. It messed up my whole order. And yet they let scalpers buy anything they want.
Donna was very helpful and solved my issue
Jerzy was the only helpful customer service staff that has actually helped me find my tickets. He was very patient with me. Thanks again for your patience. M Kramer
I would strongly discourage anyone from using AXS. I paid nearly $500 for three tickets, but two of the three were never delivered and were ultimately canceled with less than 24 hours' notice. I had to scramble at the last minute to purchase three replacement tickets, which were delivered without issue—making the failure of the original order even more frustrating. What has been even worse than the canceled tickets is the customer service. Despite multiple contacts, no one has resolved the issue or provided a meaningful explanation. The only responses I've received have been delays, generic messages, and what feels like an effort to avoid addressing the problem rather than fixing it. For a company handling expensive event tickets, this level of service is completely unacceptable. I expected reliability and accountability, but received neither. Based on my experience, I will not use AXS again and cannot recommend them to others.
I really appreciate Cody, E. Helping get through a refund on a mistake that I made. The refund took place within 24 hours. Thank you so much!
I needed to transfer tickets for a show tonight- to a new phone and a new email after retiring from my work. CSR Carlita was very helpful and amazingly patient. Her explanation of how and why of the authentication process was excellent. Thank you!
To clarify: my ticket buying experience was frustrating and curseword-enducing. However, Tasha C was incredibly helpful and I was able to purchase my ridiculously expensive tickets to see a 70s pop star. So, I give TASHA five stars!
My customer service representative was top notch! Very professional, expedient and helpful. He was very patient also as he explained some stuff I didn’t understand at first. I was not able to do what I needed to do via live chat, so was reluctant to make the call because I thought I’d be on the phone for hours. While the call may have been longer than most of your company times the calls, we dealt with tickets for two different nights and the length of the call was entirely a result of him explaining to me some questions I had. Again, the gentleman was top notch AA++++
Samantha was able to help me this morning get my upgraded tickets
Tissa went above and beyond to resolve my issue and had a very pleasant and cheerful personality. I was glad she was on the other end of the phone when I called with a question .
Kiara was phenomenal in being kind and professional. She offered me a potential solution that I have to await a decision on but was incredibly responsive and kind. She was wonderful to speak to regardless of the outcome and provided follow up options both with AXS live chat and the box office for the event. THANK YOU!
Had a great experience talking to Kameron about the refund I wanted. We had bought tickets for Beach Boys and was so excited to go until they rescheduled. We live in Kansas and could only attend in Nashville while we were visiting. And won’t be able to go to the rescheduled date in October. Kameron did an exceptional job today with getting it refunded and was very prompt!! Thanks so much!
Purchased 4 tickets and only 2 delivered to app. Shared my original invoice I received (clearly stating that I bought 4 tickets, including the price and price breakdown) with customer service and they refused to look into this issue. Was just repeatedly told that I purchased 2 tickets and if I wanted to, I could buy more. Customer service was curt and really unhelpful. I can’t think of a time where I’ve experienced worse customer service. Awful third party ticketing service, really would encourage events/concerts/festivals to avoid this platform. They do not value the customer.
Terrible service for people who unexpectedly need ADA access. Options to GO TO THE BOX OFFICE when I can't walk or drive, or have an agent submit a request with a response date AFTER the show, and disconnect the convo before I could ask any other questions.
Your agents have been less than sympathetic and not helpful at all. I have had to spend HOURS fighting for my Rod Stewart refund from Red Rocks. And now I’m being told it will be 90 more days for my refund. Stop holding my money and give me my refund that I am deserving of for Rod Stewart who cancelled two hours before the concert. I bought a plane ticket and a hotel to see him, so lost all that money, and now you are holding my refund money. Pathetic.
we are traveling to Denver for a shows! When I went to the axs app, I could not find the tickets! My ipad broke and I did not have access to my saved confirmation. I contacted axs support. The support staff found where my error was. Then I was able to see the digital tickets. Thank you to all the staff and support they did. Tim Thomas
202 reviews matching