AXS USA (www.axs.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.
Hi John, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
We are trying to get into the site and unable to get in the site. This site sucks don't get tickets from them.
Hi david, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Hi Surge, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Walter C. was so quick and efficient in resolving my issue and made the process seem so smooth! He was very professional and kind throughout the call and even guided me on how to make sure other issues like this don't come up in the future.
Hi Cherry, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Hi Jackson, Thanks for contacting AXS. Can you please confirm some of the details of your purchase? -Event and Venue that is hosting the event -Email Address used to make the purchase -Order confirmation number (if known) -Last 4 digits of the card -Phone Number Thank you! AXS CUSTOMER CARE www.axs.com | Chat Live!
I was unable to buy resale tickets two different times because of an error using their app and website. Each time, I was in the process of checking out and could not purchase them because of an error. It says it has a locked check out so no one else can purchase them while you are, but I feel this is broken. Also, the company does not seem to care that you weren't able to get a ticket because of an error caused by their system. They basically just ignore you until the event has passed. Just an awful experience all around.
Hi Austin, Thanks for contacting AXS. Can you please confirm some of the details of your purchase? -Name on the purchase -Event and Venue that is hosting the event -Email Address used to make the purchase -Order confirmation number (if known) -Last 4 digits of the card -Total amount of order Thank you! AXS CUSTOMER CARE www.axs.com | Chat Live!
Walter C, the support agent I spoke to was exceptional, very friendly and extremely helpful. He tried very hard to help resolve my issue and and I am very satisfied with the resolution he was able to give me
Hi Jessie, Thank you so much! Walter C is a great addition to our team. Thanks for the review, and enjoy your event! ~AXS Support
AXS had a technical issue that blocked my IP in the app. I went to the browser to buy an additional ticket, but it changed dates and I ended up with a ticket to an event I couldn't attend. Ashley H basically told me I was SOL and "hung up" on me. Makayla J was actually *very* helpful and opened a support ticket on my behalf. Messaging around buying tickets for an event that has already started should be much more visible and the robot tracker sucks. Putting me on the event that I *don't* have tickets for when I'm going to the page that I *do* caused me to waste money and now I'm just hoping they'll refund the ticket that won't be used
Hi Allie, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Hi Jae, Thank you so much! Stacy is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Makayla J fixed a ticket problem that 10 people over 3 days had been unable to fix. She was polite and very prompt
Hi Cole, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans, and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kevin W was amazing and efficient , I appreciated all of his help I felt he went above and beyond helping with my issue , very professional
Tasha C did an amazing and quick job as she helped me get some tickets refunded as I accidentally bought more than I originally wanted. She took care of it for me in less than 20 minutes. Excellent job!
Hi AREN, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kevin W. was my customer service representative on the Live Chat. He handled every question, he let me know that he needed a few minutes and checked in to let me know he was still there, not ignoring me, etc. He resolved my problem and I had to do almost no work at all. Thanks, Kevin!
Hi RHONDA, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Customer support at AXS is very good. They take precautions to make sure your account is verified twice (at login and upon connecting with support) to make sure any changes to your account are authorized. The support rep I spoke with, Tasha C, was very knowledgable and easily understood my request and completed the forms to escalate up the chain on my behalf. This was an excellent level of support you don't often see in a chat assistant! Very pleased!
Hi Alicia, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Walter C. was extremely helpful. We got the ticket situation all straightened out. I appreciate the verification process. The professionalism, and kindness!!
Hi Elizabeth, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The agent was very knowledgeable and attentive to what i needed. She solved my problem quickly.
Hi Nickia, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Hi linh, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Did not read my actual problem and then ended the chat after offering unhelpful advice. Worst customer service experience ever.
Hi Kat, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support Hi Kat, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Brenda was awesome, very patient, listened, explained what to do and helped when I did not understand. Some of the best customer service ever!!!
Hi customer, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The customer service rep had excellent communication skills. I am not good with computers and can get stressed out easily when things aren't working right. She was able to keep me relaxed, and was able to walk me through each step, calmly and slowly, so that I did each step right. She also understood why things weren't working and knew how to make them work. She was fantastic. I was stressed out and she never lost her calm. I appreciate her. She made my day better. GIVE HER A RAISE!
Hi Jeff, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
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