AXS USA (www.axs.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.
The help of the online chat person, Kiara P. at AXS USA.
Hi Mr., Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Tissa was super helpful and timely and just a sweetheart to speak with.
Hi Patrick, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The AXS online ticket purchase process is so tight that I was unable to complete my purchase even after trying four browsers on a Desktop Mac, and no luck on my two mobile devices. VPN OFF, cookies cleared, etc. NOTHING worked - EXCEPT your very exceptional customer service person Tissa, who was extremely understanding, polite, patient and ultimately helpful. I almost gave up on buying tickets, but she saved your sale. Give Tissa a raise, and tell your IT guys to test their security systems because it seems everyone is having issues purchasing online. Tissa was great, thank you for having this live person who came to the rescue so quickly and efficiently.
Hi Jaime, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
While I have used AXS for several years without any issues, today in looking for one of my tickets and (using the same password and email address I have used successfully many times in the past) I wasn't able to access my ticket. I submitted for a "lost password" link request via their site several times but never received that link (either in my inbox or junk mail). Their web site seems intentionally designed to limit and/or prevent in person customer support (live of via chat) but I finally found a phone number for them (on another site) and called them. Amber with the AXS customer service team sent me a password reset link. I successfully reset this and while my new password worked successfully on my phone it didn't on their site via my PC. When I asked Amber to help me resolve the latter issue she said she was too busy, and if the same situation should recur again that I should fix it myself on my cell phone...and then she hung up on me. :( Frustrating experience, and trouble prone platform!
Hi Jeff, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Kevin W was so helpful. I had reached out before but the issue wasn't resolved. It was resolved this time and I'm so happy.
Hi Ashley, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Tracy Roger's, was the only tech support person out of 5 others, who cared enough, and was smart enough to solve the problem. All the other techs gave up and failed to solve the problem or simply told me that someone would call me, but then no one ever did. Tracy was very polite, professional, and caring. You need to put her in as a supervisor and let her train the others about proper tech help for your customers. I would give her a rating of 10, in a scale of 1 to 5. Mark Cotter, 7049145336
Hi Mark, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The customer service was excellent. I presented Brenda with a complicated situation and she handled it professionally, timely and with the best attitude ever. She made the experience a 5+!
Hi Dede, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
I was in an account identification black hole and Patrice C. patiently helped me through it. I am so grateful.
Hi Erika, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Stacy was amazing, very friendly and helped solve my issue.
Hi Melissa, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Nothing was explained and I wasn’t helped at all
Hi John, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Sherrell B. did a phenomenal job applying and upgrading tickets very simple and efficient
Hi Devon, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The whole process went well with Kelab. Thank you
Hi Jae, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Wow...somone on a chat (Sherrell B) who was actually helpful. Not sure if it was a bot or a real person, but she seemed real in her responses. Thanks for solving my ticket issue.
Hi Bonnie, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Understanding, kindness and professionalism. I received all 3 today from Carlita, Josiah and Aaliyah. Such a pleasure and thank you so much!
Hi Sachin, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Ashley wasn't helpful and didn't resolve my issue. I had to get online twice to ask and still no resolution. It shouldn't be this difficult to buy, sell and transfer tickets. I will never use AXS to purchase or sell tickets again. I've never had issues receiving payout from a ticket venue
Hi Fernie, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Ashley H did a wonderful job of understanding my problem and promptly finding a solution
Hi Patrick, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Tissa was very helpful resolving my "lost tickets" issue in an efficient manner. She was very pleasant to work with.
Hi Ida, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kiara P. did a great job and was fast & very helpful
Hi Anonymous, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
202 reviews matching