AXS USA

Stacy was very helpful today helping me…

Stacy was very helpful today helping me transfer my meet and greet ticket to my best friend so he can enjoy his 40th birthday!!

Ashley H

Ashley H. Awful. Did not help. “Hung up” on me basically.

Excellent customer service

Excellent customer service, thank you!

Makayla J helped me better than most…

Makayla J helped me better than most anyone I’ve ever dealt with on any virtual customer service. Thank you!!!

Updated Ticket Delivery Method

When I ordered my tickets, I didn't realize the standard delivery method it defaulted to was venue will call pick up and I was charged $6 for that. I was expecting a digital ticket like I've always gotten. I was able to chat with agent Jermica H who updated my delivery method to digital per my request so I have my ticket in my app. It was quick and easy. Great customer service.

Patrice was amazing!

Patrice was amazing, quick, effective and my request was completed so easily. Definitely made my day and saved me so much time!

I had an outstanding experience with…

I had an outstanding experience with AXS customer service thanks to Jerzy. From the moment we spoke, he was patient, professional, and incredibly helpful. He took the time to answer all of my questions, explained everything clearly, and made sure my issue was fully resolved. It’s rare to come across someone who genuinely cares about providing excellent customer service, but Jerzy went above and beyond. He made what could have been a stressful situation quick and easy. Thank you, Jerzy, for your kindness, professionalism, and exceptional support. AXS is fortunate to have you on their team!

Your Fan Verification Needs Significant Improvement

I want to buy a ticket today for an event, as prices are going up at the end of the day at midnight. Despite repeated attempts and following all instructions, AXS was unable to verify I was a real fan for both my mobile and desktop attempts. Customer support, Ashley H, was extremely unhelpful, requiring me to answer the same questions over and over, then ended our chat prematurely. As a result, I'll have to pay more money for this event because 1) Your fan verification process is fundamentally broken and 2) your customer support is unable to fix it. When asked about a credit to my account for the price difference since I'll be paying more entirely through the fault of AXS, I was told that AXS doesn't control vendor prices, which is obvious, condescending, and entirely unrelated to the situation at hand. Everything about this experience was terrible and I would rather use resale sites like Stubhub than buy directly through AXS until you fix your site.

Walter is hands down the best customer…

Walter is hands down the best customer support agent at AXS USA. He listed to my issues and knew exactly what to do.

I was assisted by Sherrell B and she…

An event was rescheduled with very little notice and with no option to refund my ticket. AXS is very difficult to work with and whether you are able to get the help you need really depends on if you get lucky with your support agent. I was assisted by Sherrell B, who was incredibly helpful and nice. But AXS as a business is greedy and terrible.

Kevin W was quick and efficient

Kevin W was quick and efficient. He had very quick responses to my questions and was able to help me with all I needed. His solution was great and I appreciate the timely manner in which he provided it to me.

Very helpful in merging accounts for me!

Live Agent was worthless

read the transcript and you will see how poor it was.

Jaylon was amazing

Jaylon was amazing. He was able to help while Elizabeth D bypassed my problem and quickly ended the conversation. Jaylon was able to step in where she last ended, reassured that even if i did the step, to please do it again and then came with a solution.

Trash customer service.

I paid for a ticket for a concert, ended up not being able to go to the concert. I sold the ticket on the AXS platform, but when I tried to transfer my money to my bank account once the ticket was sold it wouldn't do it. I fought with them for about 2 weeks before I reached out to the Better Business bureau, they offered no assistance and the people at AXS told me they could send me a check but it would take months. I eventually resigned to the fact that I had just lost $75, but finally a year after my Better Business Bureau complaint AXS finally fixed their website and you're able to actually withdraw money. However that doesn't change the fact that when I wasn't able to withdraw my money Not only was AXS and all of their customer service absolutely useless, one person named David was actually rude. Every time I told him something didn't work and I had already tried what he was asking, he would tell me to just try it again. Sorry David, I work in IT, and if it didn't work for me you can't just tell me to try it again. Thats not how software works. I feel a little bad because they probably didn't give this guy the tools he needed to succeed at his job, but that's not my fault and for him to just tell me and not so many words that I'm dumb and he wants me to do what he said again is offensive

Once you have bought additional…

Once you have bought additional services you cannot re sale them. There is nothing you can do. Don’t call their service line, it’s useless.

Really helpful and kind!

Ashley H

Ashley H. figured out my issue immediately and told me what to do to be able to purchase my tickets.

App Ticket Issue

Representative was able to walk me through an issue and help me effectively. Thank you!

My issue was addressed quickly and…

My issue was addressed quickly and efficiently. I was able to resolve my issue right away. Customer service agent was helpful and professional.