AXS USA (www.axs.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.
Axs charged us twice for the same tickets due to a glitch on the axs app and axs refused to refund us. We’re out $200. We were hung up on twice during my customer service calls. Serenity was very rude. It’s been an awful expierence.
Ashley H tried to provide a solution but I do not know if it worked yet. She said give it an hour. But she did not stay to answer my remaining questions. Due to this conversation, I am now worried I will not be able to attend the event I reached out for.
The person that helped me made everything feel very easy and made my stress of losing my ticket go away he answered all my questions clearly and politely with a swift efficient manner
I’ve never experienced a better costumer service call. They were so helpful so kind and so genuine. I felt / I KNOW they actually cared about me just by the way they talked to me. being in a stressful situation when you don’t know what is happening and how to deal with you technical issues it’s ideal to have a person who actually cares and understands your stress.
Aaliyah was extremely patient, listened to my issue and worked to resolve it while keeping me informed of what she was doing. She was wonderful.
Applied a discount code for an active membership, but it was not processed at checkout I did not notice the error and hit purchase. Then AXS would not REFUND THE $15!!! What a scam this business is!!! that’s why these middlemen services have created such a lousy, impersonal world- they can just deny to increase their money grab!
I accidentally purchased two sets of four tickets each for a concert at Red Rocks in September. It appeared the first order did not go through so I tried it again. Unfortunately I then had eight tickets! I only wanted four! I contacted your life chat agent and was connected with Samantha M. She did an absolutely fabulous and kind job of submitting my request. Looking forward to hearing what the result is in 3 to 5 days! Kudos to Samantha for being so kind, understanding, and thorough!
Very responsive it’s just that my issue is taking much longer than expected to get corrected .
Kameron was awesome. Resolved my issue quickly and was clearly very knowledgable.
Abigail was very helpful in resolving my issue. Thank you!
I’m old school and your associate walked me through the whole process so that I could understand and complete my transaction. Thank you Thank you
The customer service rep is not the issue, she was as helpful as she could be. The AXS methods for bot detection are insane and unreasonable and are keeping regular people from being able to purchase tickets. Do you click faster than they want you to? Blocked. Are you looking at two concerts in too quick succession? Blocked. I buy maybe 4 concert tickets a year and somehow get blocked every time I go on their website. If there was literally any other option for some of these concerts I would never use AXS again.
Samantha M was thoughtful, efficient, knowledgable and patient, thanks!
Sean was super helpful and understanding of my situation and worked hard to document my problem (deceased ticket holder) and escalate it for resolution/refund. Thanks, Sean!
I purchased 4 ticket through AXS market place. The tickets stated that the concert would be in Hammond Louisana, so when we got here, the clerk at the hotel stated that there is no Horseshoe Casinio in Hammond Louisana, we looked for the information that stated it was here It was no longer to be found. We got the hotel near the address that it stated where the casino was located, so i called Axs market place and they wouldn't refund my money. She stated she would send me a link so i can send a screen shot and she did not. Therefore, i know now that i was scammed. Beware of purchasing tickets through AXs market
I had help from Jaylon I believe his name was? Didn't help at all actually. I went in again to find ACTUAL help. And Stacy helped me. She was amazing and super quick. Super nice!!! Thank you STACYYY 💗💗💗
Quick and accurate info. Helpful.
This company is in league with GoTickets. I was so ripped off -- charged more than the orchestra seats for back of top balcony. Fooled by messages claiming ticket stock was low. Don't be fooled. Buy directly from the venu.
Short wait, and the support rep gave very clear instructions of what to do next.
Absolutely horrific experience. I have been 'restricted' from using their website and app for several weeks. I have been back and forth with customer representatives, asked to do the same tasks over and over again, then referred to second line support, then nothing. No replies to emails, just nothing at all. I've never known such a poor level of help.
202 reviews matching