AXS USA

Password problem (my fault)

I tried to reset my account's password and failed (my fault) so often (I think) I locked my acct. Kevin W was able to walk me though a cache clearing process and unlock my acct. I was then able to reset my password.

Walter was great

Walter was great. Understanding and went slowly.

Very helpful

Very helpful, amazing work!!!

I will only use AXS from now on

I will only use AXS from now on. She was absolutely fantastic after a horrible experience with StubHub service. Give that lady a promotion or a raise!

Great support

Great support! And got things sorted when I contacted

I have been having issues with my tickets. Amber helped me right away.

I have been having issues with my tickets since I bought them.When i first called axs I was not to happy with the customer service I received they were very rude and not willing to help. When I called today I was greeted by Amber M she was very helpful getting me everything I need in a timely manner. She was very professional and polite and made for a very positive experience. She sorted everything out for me to get me my tickets.

Awful

Awful, it was a bot that could barely resolve the issue and but a ticket request in that i kept saying I do not want. I was being flagged as a bot and could not get other tickets to shows, but had to use my last purchase as verification for my account. The bot then sent a request in for tickets to the show i already have reserved seats for and maybe sent a request to unflag my IP, im not sure.

Wonderful experience!

Kiara P. at AXS USA was incredibly helpful with my concern. Her customer service was supportive, she was very understanding, and her responses were timely. I would love for her to be my agent again if I need any more assistance!

Agent didn’t let me finish asking my…

Agent didn’t let me finish asking my questions just terminated the chat her name was Ashely H

Terrible Customer Service

My account continually gets flagged as a bot. I connected with live agent Monae L. who was not helpful. I already attempted all the solutions presented to me, and they did not resolve my issue. To resolve the issue, Monae mentioned I could have my IP whitelisted but refused to move forward. When I asked them to further clarify, Monae purposfully disconnected the chat.

Did not help at all

Did not help at all. Did not answer the questions I asked. Sent automated responses.

Great customer service

Ray was extremely helpful

Ray was extremely helpful. I was frustrated all morning with the AXS website that does not provide a phone number for support. When I finally found a phone number, the first time I called, I was on hold and then disconnected. Ray answered the second time and was able to solve my problem for me. I am very grateful. Thank you, Ray.

thanks to Walter C

Walter C went out of his way to find us seats that would work for us because one of us uses a wheelchair. I was about to give up! Thank you!

Sarahi V

Sarahi V. helped me very much with voiding a ticket sale when I selected the incorrect date of the event I wanted to attend. Took a matter of minutes and was VERY GLAD TO SPEAK TO A PERSON! Thank you!!!!

Kyle was the second Live chat agent…

Kyle was the second Live chat agent that I connected with when I was attempting to get the tickets to show up in my app. The first live agent I worked with just sent me a link and essentially hung up. Once Kyle understood that I was having trouble with my vision. He really took the time to walk me through what I needed to do so that my tickets populated in the app. I don’t really understand what I did wrong when I purchased them, but I guess it had something to do with the Apple purchase. He instructed me on how to. get my ID sent to AXS and merged accounts so that I could enjoy the tickets. I can’t tell you how happy I am that he actually helped me out. He restored my faith in ticket event agencies.

AXS blows Ticketmaster out of the…

AXS blows Ticketmaster out of the water. Customer Support is wonderful.

The representative was able to get both…

The representative was able to get both of my issues resolved.

Sean was a God send!!

Sean was a God send!!! I had multiple things happening all at the same time and time was of the essence! Sean was beyond helpful and patient and I was so thankful that he picked up the phone. I had called three other times last week and all three times spoke with a girl each time and they were rude, short and not helpful at all. Pleases give Sean a raise!!

Finally able to buy tickets thx for that