About AXS USA
Data updated- Website
- www.axs.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 31% (15/48)
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Is AXS USA legit?
AXS USA (www.axs.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.
What people say
I couldn't find my tickets on my App…
I couldn't find my tickets on my App only to learn that I mistakenly used "Hide my email" on my purchase. The support team was excellent with assistance. It did take a few days but they cleared it all up and my tickets are now on my app! Whew! Service was excellent!
App required nonsense.
Had to go through Cloudflare about five times. Then : "To use your tickets, all you need is the AXS mobile app" This is so janky to require an application just for a QR code. Send the tickets to my email!! And then the fee to be so lucky to get tickets. Let me guess: this company is owned by a venture capital firm.
Stacy was very helpful and kind.
Great customer service
Great customer service, Makayla J. Was very helpful
Thank you
Helped change my information to the correct number and I got access back to my account finally!
Great job!She knew how to fix the problem I was…
She knew how to fix the problem I was having. She was patient and didn't make me feel bad because I didn't know what I was doing. Great experience.
My problem was is I couldn’t identify…my tickets on the app
My problem was is I couldn’t identify or find my tickets on the AXS app. Tissa was very patient with me and very professional in how she conducted herself. Having never used the app before she was very detailing with her explanations and the problem was resolved within a reasonable amount of time.
Terrible customer support
Terrible customer support. no way to login without it giving an unusual activity error. 1000 clicks to get to livechat. When i finally got someone they're answer was that someone would contact me by email within 3-5 business days and event is 3 days away. Just a miserable failure from them.
The app tells me “something went wrong”…
The app tells me “something went wrong” and then tells me that I am a bot. I lost tickets several times this way and now the seats I wanted are gone. I tried everything the app and website suggested but they didn’t work.
My experience with Kyle was absolutely…
My experience with Kyle was absolutely outstanding! The representative was incredibly kind, patient, and genuinely went above and beyond to help me. I reached out hoping to exchange my Knight Club Marketplace ticket for a different event date, fully expecting it might not be possible, but they took the time to look into my options and were able to make the change for me. They made the entire process quick, easy, and stress-free while providing excellent communication throughout. Their willingness to help turned what I thought would be a disappointing situation into a wonderful customer service experience. Thank you so much, Kyle, for your exceptional support! It's rare to receive service this thoughtful, and I truly appreciate it. AXS is lucky to have someone like you on their team!
Ashley did not help at all
Ashley did not help at all. She told me what I already knew, my payments failed I tried 3 cards (all in good standing). Then before I could continue the chat, she closes it out. Total garbage support.
The conversation great he very helpful
The conversation great he very helpful, patient and understanding. We need more people like him in customer service. Glad I was connected to him. Thanks again for all your help.
Conscientious Workers Still Exist in this day and age
I received a courteous, on point representative named Monae Lewis who worked tirelessly to resolve my issue. The issue was answered and an option in the positive was given in order for me to use the purchased ticket for my upcoming 70th birthday for the venue I will be attending. Thanks so much AXS to having staff such as Monae Lewis
Gentleman that assisted me was a…
Gentleman that assisted me was a wonderful help! Made the call so good!!
Thank you Stacy for all your help on…
Thank you Stacy for all your help on live chat this evening. The company has been great for getting in contact with!
Whatever "bot" detection they use is…
Whatever "bot" detection they use is utter trash. Can't refresh the ticket page even after 10+ minutes without getting told I am a bot. I'm sure actual bots that aren't using a UI are doing just fine.
Walter is the man
Walter is the man! I was on the phone with stub hub for hours trying to get my tickets and they stated that axs would not be able to help me. If it wasn’t for Walter being quick, efficient, and kind, I would’ve missed my concert
Sherrell b was absolutely amazing in…
Sherrell b was absolutely amazing in helping me today!!!
Sherrell B was quick and knowledgable…
Sherrell B was quick and knowledgeable in helping me with my issue and request.