Backcountry.com

I am so sorry that your first day on the mountain was overshadowed by a binding issue, and even more so that our warranty team has not yet followed up after nearly 30 days. That is not the level of service you deserve, and I sincerely apologize for the delay. I did want to let you know that I have personally reached out to our warranty team and they will be contacting you today to get this moving. If you do not hear from them or need anything in the meantime, please do not hesitate to call us at 1 801 204 4655 so we can make sure this gets resolved

Thank you for sharing this, Elena. I am really glad Reynaldo was able to help you through chat and that the experience felt kind and easy from start to finish. We will make sure he knows how much you appreciated his help.

Thank you for the thoughtful review and for recognizing Reynaldo S by name. I am glad he was able to quickly investigate the discount issue and get the savings applied for you so your travel backpack purchase stayed on track. We will be sure to share your kind words with Reynaldo, and we look forward to helping with your next trip

Thank you for taking the time to share this. I am happy to hear Marla B resolved things quickly, kept it hassle free, and supported you with empathy while respecting your decision. We will make sure your feedback gets back to Marla.

Thank you for the great review and for choosing us for a gift. I am glad the shoes were a hit and that everything arrived well packed and ready to go. We truly appreciate your support and look forward to helping with the next order.

Thanks so much for taking the time to share your experience! We're thrilled to hear that Marla and the rest of our Gearhead team took great care of you. We totally get the disappointment about the ski coating — that’s a cool option we wish we could offer more consistently. We’ll be sure to share your feedback with our product team for future consideration. Hope you have an amazing season out on the snow!

Thank you for sticking with us and for sharing this experience. While it’s clear the repeated disconnects and timeouts were very frustrating, it’s great to hear Marla was able to step in, get your order submitted, and turn things around. We appreciate your patience and your kind words about her help.

Thank you for sharing your experience! We're thrilled our team could help you find the perfect skis, answer your questions, and make the process smooth and rewarding. Enjoy your new Atomic Bent 100’s and the adventures ahead!