Backcountry.com

I hear you, Michelle, and I am sorry this has come up twice. Return shipping costs are a frustration we take seriously. Please reach out to us at 1-801-204-4655 as depending on the situation, there may be more we can do.

Thank you for your service, Lisa, and we are so glad Marla B. was able to get the military discount sorted and make the process easy. We will absolutely pass your kind words along to her.

It sounds like Marla B. covered every detail including shipping method, discount, address, and payment without missing a beat. That is exactly the kind of experience we want every customer to have. We will make sure she sees this, Mike.

Happy to hear Marla B. made that easy, Pamela. Hope your daughter loves her gift and we will pass your thanks along to Marla.

Joanna, receiving a completely wrong item and then being pointed toward the courier rather than given a solution is not acceptable, and I am sorry you have been left in the middle of this. Please call us at 1-801-204-4655 as we want to take ownership of this and make sure you are made whole.

Really glad Reynaldo was able to sort things out quickly for you. We will pass along your thanks and he will appreciate hearing it.

Joe, I am genuinely sorry. Receiving an entirely wrong item after years of trusting us and then not getting an apology or a real path to resolution is a failure on our part. You deserved much better. Please call us at 1-801-204-4655 and ask to escalate as we want the chance to fix this and earn back your trust.

I am sorry, Mac. Receiving the wrong item is frustrating enough on its own, and a support experience that did not resolve it makes it so much worse. You should not have had to spend your time on this. Please call us at 1-801-204-4655 so we can make it right and ensure our listings are flagged for review.

I am very sorry your package was left in an unsecure spot and stolen, especially after you rearranged your day to be home for deliveries. You deserved more care from both the driver and our team when you reached out, and I apologize that our response felt dismissive instead of helpful. Please contact us at 1 801 204 4655 so we can review your order details, look into the delivery, and see what we can do to make this right.

Thank you for the thoughtful review, Jenna. I am glad to hear Marla B took the time to listen closely, double check everything, and fully fix the issues you were having with the website. We will be sure to share your kind words with her, and we appreciate you trusting us to make things right.

I am very sorry for the frustration with your return, from receiving the wrong size to paying return shipping and then only being offered store credit without clear explanation. You should be able to see exactly why a decision was made on your return, and I apologize that this was not communicated. Please contact us at 1 801 204 4655 so we can review the notes and images on your return, explain what happened, and see what we can do to resolve this fairly.

Thank you for the generous feedback, Randy. It is great to hear that Marla’s care and attention keep you coming back, and that the combination of pricing and service works well for you. We will make sure Marla sees your note and truly appreciate you choosing us for your gear.

I am very sorry that your return experience has left you feeling misled and distrustful of our policy. That is not how we want our returns process to feel, and you should never be left wondering why you did not receive a refund to your original payment method for unused gear. Please call us at 1 801 204 4655 so we can dig into your specific return, clarify what happened, and see whether we can correct it.

Thank you, Tyler we really appreciate you taking a moment to share this. We are glad you had a great experience with our team and hope we can help you gear up again soon.

Thank you, Jarred. It is awesome to hear that Marla B kept things fast and helpful and that your experience matched what you have come to expect from us. We appreciate your continued trust in our team.

Thank you for sharing this, Selva. I am glad Marla B was able to jump in quickly, answer your promo questions, and keep your shopping experience smooth from start to finish. We will make sure she sees your feedback.

Thank you for the review, Andrew. I am glad Marla B was able to take care of that price adjustment quickly so you could enjoy the sale without any extra effort. We will pass your thanks along to her.

Thank you, Eva. We are happy to hear Marla B could help you out quickly and that the experience felt smooth. We truly appreciate you taking the time to share this.

Thank you for the kind words, Jonathan. It is great to hear that Marla was both quick and proactive in getting everything sorted for you. We will make sure she sees your feedback.

Thank you for sharing this. I am glad Marla B was able to get right to the point, stay friendly, and resolve your concern so quickly. We appreciate you taking the time to call her out by name.