Backcountry.com

Marie, I am truly sorry this happened. Receiving the wrong items and then having to fight for a prepaid return label when the mistake was ours is completely unacceptable, and I understand why this has cost us your trust. We would like the chance to make this right, so please call us at 1-801-204-4655 if there is anything still unresolved.

I am so sorry your package has not arrived. We appreciate your loyalty and want to get this sorted right away. Please call us at 1-801-204-4655 and reference your order number so we can track this down and make sure you receive what you paid for.

Dmytro, I am sorry to hear you have been unable to access our site and that this has ended your experience with us. This is not the impression we want to leave. Please call us at 1-801-204-4655 so we can look into what is happening with access from your region and see what options may be available to you.

Thank you for taking a moment to share this. We are glad the experience felt helpful and patient from start to finish and hope to assist you again soon.

I am sorry about how this was handled. Being asked to wait four business days after a delivery photo that clearly does not match your home is not the response you deserved. Please call us at 1-801-204-4655 so we can look into this now and get it resolved.

Really glad to hear Marla B. was able to walk you through everything patiently and get it all sorted. That is exactly the experience we want every customer to have. We will make sure she sees your kind words.

Love that Marla B. caught that for you. That kind of attentiveness makes all the difference. We will pass your thanks along to her and look forward to helping you gear up again soon.

Marla B. truly is fantastic and we will make sure she sees this. We appreciate you taking a moment to share it.

I am sorry for the confusion around our warranty window, Dena, and I completely understand why counting from the order date rather than the delivery date feels unfair. That feedback is worth raising with our team. Please give us a call at 1-801-204-4655 so we can look at your specific situation and see what we can do to make this right.

Thank you, Thomas. It is great to hear Marla B. made your experience a positive one and we will be sure to let her know.

Really glad to hear the team was able to take care of that quickly for you, Amanda. That kind of responsiveness is exactly what we aim for, and we appreciate you sharing this.

So glad Marla B. could get that sorted for you, Ashley. We will pass your thanks along to her and appreciate you taking a moment to share this.

Love hearing this. Marla B. is great at making sure those details get sorted out. We will pass your thanks along to her and look forward to helping you gear up again soon.

Glad we were able to land on something that worked well for you. We appreciate you giving us the chance to make it happen and hope to see you back for your next adventure.

Really appreciate you sharing this, Kent. Glad the chat feature made things easier at checkout as that is exactly what it is there for. Hope to help with your next outdoor adventure.

That is no small task. Tracking down a 14 year old receipt takes some real effort, and we are glad Marla was able to come through for you, Erik. We appreciate your loyalty over the years and look forward to continuing to earn it.

Perry, I am truly sorry. Receiving two empty packages after already going through this once is completely unacceptable, and you deserved far better from our team throughout. Please call us at 1-801-204-4655 and ask to escalate so we can ensure this gets resolved properly and review what happened in your interactions with our team.

Glad Marla B. made the return and exchange process a smooth one as that is how it should always go. We will make sure she sees your kind words.

Ryan, I am sorry this was your first experience with us as that is not the impression we want to leave. A package going to an unfamiliar address is disorienting, and being asked to wait on a resolution on top of that makes it worse. Please call us at 1-801-204-4655 so we can look into this more closely and work toward getting this resolved for you.

Al, I appreciate the honest feedback and I am sorry the experience did not match the standard we hold ourselves to. The points you raise about returns, order changes, and the feel of our support are things we genuinely want to improve. We hope you will give us another chance to show you what Backcountry is capable of.