Backcountry.com

Love hearing this. Finding the right double wide sleeping bag setup takes some real digging and we are glad Marla B. stuck with it until she found the right option for you. We will make sure she sees this.

We are sorry for the confusion around your payment and that the interaction with our team did not reflect the standard we hold ourselves to. We want to get this looked at by the right people. Please call us at 1-801-204-4655 and ask to escalate so we can review your order and work toward a resolution.

We are sorry your package ended up at the wrong address and that getting a resolution took more effort than it should have. We are glad a refund was issued but understand that does not make up for the experience. Your feedback on our delivery partnerships is noted and appreciated.

We are sorry the interaction with our team fell this far short. The experience you described is not one we find acceptable and we want to make sure it gets reviewed. Please call us at 1-801-204-4655 and ask to escalate so the right person can look into both your return and what happened during that call.

This is exactly what we love to hear. Marla B. brings that genuine, human touch to every interaction and we will make sure she sees your kind words. Thank you for sharing this.

Thank you for the trust and the kind words. Knowing every purchase has landed well and that our team and return policy have delivered is exactly what we work toward. We look forward to keeping that streak going.

We are sorry this did not go smoothly and that the return process was more of a burden than it should have been. We want to make sure this gets handled the right way for you. Please give us a call at 1-801-204-4655 and we will get it sorted out.

We hear you and we want to do better. Please call us at 1-801-204-4655 and ask to escalate so we can get the right person on your case and work toward an actual resolution.

We are sorry for the confusion around the return and that the communication along the way was not clearer. We would like to get this resolved for you. Please call us at 1-801-204-4655 and we will take a closer look at what happened and find a path forward.

We are sorry the experience fell short, especially when you needed a quick turnaround. Please call us at 1-801-204-4655 and we will see what we can do to get this resolved for you.

Really glad Marla B. was able to help and made the experience a smooth one. We will make sure she sees this and appreciate you taking a moment to share it.

I am sorry the return process gave you the green light and then let you down a week later. That kind of inconsistency wastes your time and we completely understand the frustration. Please call us at 1-801-204-4655 so we can look into what happened and see what we can do to make it right.

Really glad Marla B. was able to get the sale price honored and take care of the new order from start to finish. We will make sure she sees your kind words.

Glad Marla B. was able to jump in and get everything sorted quickly. We will pass your thanks along to her and appreciate you sharing this.

Really glad Marla B. was able to get you the information you needed and set up that notification for you. We will make sure she sees this and hope we can get that item in your hands soon.

This genuinely made our day. Steve H., Anna, and Jane each bring a level of care and humanity to their work that we are incredibly proud of, and it means so much to hear that came through for you across multiple interactions. We will absolutely make sure all three of them see this.

So glad Marla was able to help find the right hiking boots and make the process a comfortable one. We will pass your kind words along to her and hope the boots treat you well out on the trail.