Backcountry.com

Really glad the experience was smooth and that getting to a real person was easy. That is exactly how it should work and we appreciate you taking a moment to share this.

Glad Marla B. was able to get that coupon code working and get your order placed without any more hassle. We will make sure she sees your feedback.

Really glad the chat got you to the right person quickly and that the exchange was handled without any extra hassle. That is the kind of experience we want everyone to have and we appreciate you sharing this.

I am deeply sorry for what you went through. Waiting 14 weeks with no communication, then receiving conflicting explanations that do not add up, is a serious failure on our part and you deserved far better throughout this entire process. Please call us at 1-801-204-4655 and ask to escalate so we can review the full timeline, look at your proof of return, and work toward a resolution that is fair to you.

I am sorry about how this warranty claim has been handled. Weeks turning into months with no update is not acceptable, and you should not have had to chase us down only to be met with silence. Please call us at 1-801-204-4655 so we can locate your claim, get it moving, and make sure you are not left without a resolution.

So glad Reynaldo was able to help and make the experience a positive one. We will pass your thanks along to him and appreciate you taking the time to share this.

I am truly sorry for the lack of communication throughout this entire experience. A cancelled order, a missing refund on the insurance fee, and no proactive updates while promotional emails kept coming is not how we want to treat a loyal customer. Please call us at 1-801-204-4655 so we can make sure the refund is fully processed and see what else we can do to make this right.

I am sorry about how this was handled. You did everything right by reaching out immediately to correct the address, and having your order cancelled anyway with no path to recover it is deeply frustrating. Please call us at 1-801-204-4655 so we can look into what happened and see whether there is anything we can still do for you.

We are so glad Marla B. was able to walk you through everything and get it all sorted out. An A++ from you means a lot and we will absolutely make sure she sees this.

I am glad the exchange process itself was straightforward, but I am sorry the sale price was not honored as promised. That should not have happened and we understand why it leaves a bad impression regardless of the dollar amount. Please call us at 1-801-204-4655 and we will make sure that difference is taken care of.

Really glad to hear the experience was smooth and that everything got resolved right away. That is exactly the standard we aim for and we appreciate you taking the time to share this.

I am truly sorry this has happened twice now. An address update you did not make, no movement on your return, and a customer service interaction that left you feeling dismissed is not acceptable and we completely understand your frustration. Please call us at 1-801-204-4655 so we can get to the bottom of this, confirm your return status, and make sure your funds are handled correctly.

So glad Marla B. could help track down your delivery status and make the experience an enjoyable one. We will make sure she sees this and hope your order arrives right on time.

Glad Marla B. was able to take care of everything and make it easy for you. We will pass your thanks along to her.

Thank you for the kind words. We are glad the experience was a positive one and hope to help you find your next great piece of gear soon.

Thank you for the continued trust and loyalty. Knowing we are your first stop for gear means a lot and we look forward to keeping that standard every time.

Glad Marla B. was able to help find the right fit. Getting the sizing right matters and we will make sure she sees your feedback.

I am sorry we let you down. When a package is clearly stuck, our team should be doing everything possible to intervene on your behalf rather than leaving you without answers. That is not the standard we hold ourselves to. Please call us at 1-801-204-4655 so we can look into what happened and see if there is still anything we can do.

So glad Marla made the experience a great one. We will pass your kind words along to her and look forward to helping you gear up again soon.

We are glad Marla B. was able to get everything sorted for you, even after a longer road than it should have been. We will make sure she sees this and appreciate your patience throughout.