Backcountry.com

I am very sorry for everything you have gone through here, from the injury that kept you off your skis to the confusion and frustration around the final sale designation and your attempts to speak with a supervisor. You should be able to rely on clear information before you buy and to have your concerns heard when something changes, and I apologize that your experience felt the opposite. Please contact us at 1 801 204 4655 and ask for a supervisor so we can review your order details, look at how the item was presented at the time you ordered, and see what options we have to help.

Thank you for sharing this. I am glad that even though the code did not work at first, Marla B was able to step in, apply the discount, and get your order placed smoothly. We will make sure she sees your appreciation.

I am very sorry that we sent the wrong size not once but twice, and that the return and refund process has added even more inconvenience on top of an error that was entirely ours to own. You should not have to spend your time and resources correcting our mistake, and I sincerely apologize for how long this has dragged on without a fair resolution. Please call us at 1 801 204 4655 so we can personally review your case and work to get this resolved in a way that is fair to you.

Thank you for taking the time to share this, Susan. I am glad Marla B was able to help you out and we will make sure she hears your appreciation. We hope to help you again soon!

I am very sorry that your shipment was marked as delivered but never received, and that our team did not take the appropriate steps to investigate further with FedEx on your behalf. You deserve more than just a tracking status as an answer, and I apologize that we fell short here. Please call us at 1 801 204 4655 so we can escalate this with our carrier team and work toward a proper resolution for you.

Thank you, Richard! We are happy to hear you had a great experience and that our team was helpful and kind. We appreciate you shopping with us and hope to help again soon.

Thank you for sticking with us through a frustrating start to that chat, Vidal. I am glad Marla was able to step in and resolve everything quickly and professionally. We will make sure she hears your kind words and we appreciate your patience.

Thank you for sharing this! I am glad Marla B was able to get your delivery address corrected quickly and smoothly. We will pass your thanks along to her and hope your order arrives just as expected.

Thank you for the kind words and for taking the time to leave a review. We are glad we could help and look forward to assisting you again soon!

Thank you, Arthur! Fast and efficient is exactly what we aim for and we are glad it showed. We appreciate you shopping with us and look forward to helping again soon.

I am very sorry your order was cancelled after you placed it, and I completely understand how frustrating and confusing that experience must have felt. That is not the standard we hold ourselves to and we would like the chance to look into what happened. Please contact us at 1 801 204 4655 so we can review your order and make sure you are taken care of.

I am very sorry that you have been unable to reach us and that the experience left you feeling completely ignored. That is unacceptable and I sincerely apologize. Our phone number 1 801 204 4655 is active and we want to hear from you. If you continue to have trouble reaching us by phone, please try reaching out through our live chat at Backcountry.com and ask to speak with a supervisor so we can personally help you with your jacket exchange and make this right.

Thank you so much for the kind words, Kimberly! I am glad Marla made everything clear and easy from start to finish. We will be sure to pass your feedback along to her and hope we can help you out again soon.

Thank you for the fantastic review! I am thrilled to hear that the selection, pricing, and service all hit the mark, and that Marla B went above and beyond for you. We will make sure she hears about your kind words and we look forward to being your go to for gear.

I am very sorry that we sent the wrong item and that our Worry Free coverage was not honored the way it was promised to you. That is not acceptable, and your experience is exactly the opposite of what that program is designed to provide. Please call us at 1 801 204 4655 so we can review your order and make sure you receive the resolution you were promised.

Thank you so much for the continued trust and for coming back to us time and time again. I am glad our chat support was quick and got everything taken care of for you. We truly appreciate your loyalty and cannot wait to help you gear up for your next adventure.

I am truly sorry for the warehouse error and for the frustration of missing your race deadline because of a mistake that was entirely on our end. You should never have to jump through hoops when we are the ones who shipped the wrong item, and I sincerely apologize that our process made a stressful situation even worse. I am happy to share that your replacement pair has been sent and tracking shows as delivered, so we hope they are in your hands. If for any reason there is still an issue, please do not hesitate to call us at 1 801 204 4655 and we will take care of you right away.

Thank you for sharing this and what a great outcome. I am glad Marla was able to answer your technical questions and point you to the right resources so you could shop with confidence. We will make sure she hears your feedback, and we hope you love your new gear!

Thank you for the great feedback, Kody. I am glad Marla B was able to answer all of your questions and give you the confidence that your boots and bindings would work together perfectly. We will pass your kind words along to her and hope you have an amazing time on the mountain!

I am very sorry for the frustration around your sizing issue and I completely understand how disappointing it feels to be unable to return or exchange an item when you cannot try it on beforehand. While final sale items do carry restrictions, your feedback about how that policy applies to sizing is important and worth sharing with our team. I am happy to let you know that we are reaching out to you directly with a solution, so please keep an eye out for our message. If you need anything in the meantime, do not hesitate to call us at 1 801 204 4655.