banggood

Still not received some items after 3…

Still not received some items after 3 weeks

Received wrong article

Received wrong article, mutch to long before you have your orders, waiting sometimes a few months!!!!!!! I switched to temu, no problem so far with the site temu

Gigore英国 · 写过 30 条评价 · 体验于 2026-08-29 · 发表于 2026-08-29

Banggood offer of Refund! (Trading Standards Observation)

On Aug 29 2026, at 11:40 am, kl wrote: Hello Regarding order 116822124 this package was deliverd on Thursday 27 August 2026 as the pdf tracking document attached confirms. In regards to your previous reasons for not issuesing my refund of £95.72 for order number: 116822123, stateing... ..."because the tracking information for order 116822123 showed that the package had been marked as “Delivered”... ...you clearly could see from the picture the EVRI courier took that the package was placed in a unknown public place and not hand delivered to my door!? This, as my door picture submitted to you is evident that the parcel located on a unknown street floor is not my front door. No parcel handled by EVRI or any other courier should not be left in any location other than hand delivered to my in person! I appriciate your offer to refund me my funds of £95.72 which i obviously accept, and will await such refund back onto my payment card. In the meantime, i will pass this email onto the case officer at trading standards as further evidence and will await the repsonce in regards to my compensation. For future orders i hope you now know not to use EVRI couriers as i would not use EVRI courier service out of chioce. With this said, i imagine if my full refund is received shortly, this process would probably determine if my case progresses or not. Regards Mr Lexus Lynx ---------- Reply Message --------- From: vipserviceATbanggood.com Subject: RE: Re: Re: Re: Re: Order Number: 116822123 Not Delivered By Evri (Hermes) ***GOODS NOT RECEIVED*** Date: Aug 29 2026, at 10:25 am To: kl Dear buyer, Thank you for your message. We have carefully reviewed your concerns and fully understand your worries regarding the delivery of your package and our previous communications. First, we would like to clarify that our previous request for relevant supporting information was made because the tracking information for order 116822123 showed that the package had been marked as “Delivered” by Evri, while you reported that you had not actually received it. We requested the information only to help further verify the delivery situation and assist with an inquiry with the carrier. Our sole intention has always been to resolve the delivery issue as fairly as possible, and we never intended to cause you or your family any pressure. If any of our previous emails made you feel uncomfortable, we sincerely apologize. Our records show that the tracking status for the first order 116822123 has been updated to “Delivered.” We also understand that you believe the delivery photo provided by Evri does not show your residence, and we understand your concerns about this. However, as the seller, we also have to rely on the delivery and tracking information provided by Evri, and we are unable to directly control the carrier’s final-mile delivery process or specific delivery arrangements. Finally, we fully understand how concerning and frustrating it can be to wait for a package while being unable to locate it. Although our system shows that the order was marked as “Delivered” by Evri, out of consideration for your experience, after internal discussion, we have decided to make a special exception and provide you with a full refund of £95.72 for this order. If you agree with this solution, please let us know, and we will arrange the refund for you as soon as possible. Regarding your request for an additional £10000 compensation, we are sorry, but we are unable to provide additional compensation. We understand that this may not be the outcome you were hoping for, and we sincerely appreciate your understanding. If you still have concerns regarding Evri’s delivery process or the delivery photo, you may also contact Evri directly to file a complaint. We will cooperate by providing the relevant order information if necessary. In addition, regarding order 116822124, the tracking information currently shows that the package was successfully delivered to the recipient on August 27, 2026. Could you please let us know have you received this order: 116822124? Also, you can check the tracking information through:  17TRACK Tracking:  //t.17tracknet/XYYEX0040577054YQ We truly value you as our customer and sincerely hope that the above refund solution will help resolve the issue with order 116822123 as soon as possible. Thank you for your patience, understanding, and cooperation. Waiting for your reply. Best regards.

Gigore英国 · 写过 30 条评价 · 体验于 2026-08-19 · 发表于 2026-08-27

noreplyatico.org.uk Copy of your request to Hong Kong Tai…

Copy of your request to Hong Kong Tai Long Ltd-Guangzhou Yuanjuren Trading Company Inc-Hong Kong Yi Si Ke Ltd-Rarlong Technology Ltd-Hong Kong Shun Heng Ltd-Hong Kong Xumuyang Co. Ltd Dear Customer, Thank you for using the ICO's subject access request service. Your request has been sent to Hong Kong Tai Long Ltd-Guangzhou Yuanjuren Trading Company Inc-Hong Kong Yi Si Ke Ltd-Rarlong Technology Ltd-Hong Kong Shun Heng Ltd-Hong Kong Xumuyang Co. Ltd and is copied below. Name of organisation: Hong Kong Tai Long Ltd-Guangzhou Yuanjuren Trading Company Inc-Hong Kong Yi Si Ke Ltd-Rarlong Technology Ltd-Hong Kong Shun Heng Ltd-Hong Kong Xumuyang Co. Ltd Organisation email address@ dataatbanggood.com Details of the personal information I want: 1. All full names of persons and all communications in all formats including picture identification of such persons between the online Chinese-Hong Kong -commerce seller Banggood - uk.banggood.com and EVRI GENERAL SERVICE UK LIMITED -Known as UK Evri E-Commerce Courier Service Company number 15029932 Registered office address Capitol House 1 Capitol Close, Morley, Leeds, West Yorkshire, England, LS27 0WH. Regarding the Long Distance monetary purchases not received from Bangggod.com made on Wednesday Aug 19 2026 and the handling of such paid goods by the couriers on:Monday 24 August 2026 employed by EVRI GENERAL SERVICE UK LIMITED concering Order Number: 116822123 from banggod website. Time period Wednesday Aug 19 2026 - Ongoing Reason for requesting this information: Legal Evidences for Long Distance International Theft by Organised Criminal Businesses Other details that will help the organisation find the information: 2.From: cserviceatbanggood.com Subject: RE: OSEmpty package/Package lost,OrderID:0 Date: Aug 25 2026, at 10:55 am To: kl Dear Customer, Thank you for contacting us regards to the order 116822123. We are really sorry for the inconvenience caused to you. We are checking this situation with EVRI logistics company, we would refund to you first. Best regards Banggood Email 1- From: kl Subject: Re: Re: Order Not Delivered By Evri (Hermes) ***GOODS NOT RECEIVED*** Date: Aug 26 2026, at 12:43 pm To: vipserviceatbanggood.com Hello You will see from the picture the EVRI courier took, they deliberately placed the parcel in a outside location so that they could hide the fact they never delivered my goods to my flat door. This, as no picture of my flat door number where they should have hand delivered the goods to me personally was taken by Evri couriers. The three other pictures i took attached show where the courier possibly place the parcel in the corner of the outside door on the street so as to steal the parcel for themselves, or was instructed to do so by EVRI Management. Either way, Evri ensured evidence of hand delivery to me the customer was was obscurred by placing my long distance paid goods on the public street where no address resides. Please issue my refund for £95.72 today, Regards. All information requested must be issued by Hard copy format to my address Within one month of submitting this subject access request. Email 2 - From:kla Subject: Re: Re: Re: Order Not Delivered By Evri (Hermes) ***GOODS NOT RECEIVED*** Date: Aug 27 2026, at 11:32 am To: vipserviceatbanggood.com Hello The Order for this number 116822124 you mentiond is still in transit as you are aware. Such deception by discussing this seperate order number from the problem order 116822123 your stole will only serve as evidences. There is no video for people to produce evidence of courier deliveries to uk citizens property as a matter of The United Kingdom Consumer Rights Act 2015 law! You have all the evidences which prove long distance purchases from UK, USA or European citizens which have not been handed to those citizens mentioned. Due to your collusion with EVRI UK Courier Services for the historical theft, fraud and monetary deception of UK Citizens i demand a full refund for Goods Not Recieved and the email address of your Data Protection Officer which is nowhere to be found on your Banggood website. Regards On Aug 27 2026, at 9:50 am, vipserviceatbanggood.com wrote: Dear buyer, Order 116822124 To help us further verify the delivery issue, could you please provide a video from your home security camera covering the relevant delivery time shown on the Evri tracking page? If possible, the video should clearly show the entrance or delivery area of your property and include the date and time information. This will allow us to compare your security footage with the delivery photo and delivery time shown on the Evri tracking page. We hope this information will help us further investigate the issue. Best regards

Terrible customer service

Terrible customer service. No straight reply, even if there is any reply. I am still waiting for feedback via email based on Banggood initiative. I ordered a chair which arrived without bolts and washers, I am wating since 13.08. for the replacement of the tools, the package is still not arrived. I received fake tracking number first. BTW the chair (WITHOUT BOLTS, IN NOT USABLE CONDITION) in 2 days. It's laying on the floor for 2 weeks now. This issue caused by the store which lead me absolutely bad impression. I will mind twice if I order again.

If you receive a faulty product…

If you receive a faulty product from banggood, customer support will do everything in their power to take as long as possible, running in circles, asking for photos, videos and finding every excuse on earth not to give you any refund, even if you provide clear evidence. Long story short, the flight controller on my drone is defective, after a month of messaging they ended with giving me advice to solder the board myself, instead of just refunding me. It's basically a "fix it yourself" response. Their strategy is to just bore you to death with pointless technical advice until you give up. Ridiculous company. Never in my life I had an experience this comically bad from a store. A billion dollar company saving every penny, what a joke.

Sgln法国 · 写过 1 条评价 · 体验于 2026-08-13 · 发表于 2026-08-25

Absolutely terrible customer service

Absolutely terrible customer service. Avoid this company for soldering stations. I received a KSGER soldering station with a handle whose pinout does not match the station. The Protective Earth is therefore not properly connected, which is a serious safety concern. I made a very exhaustive video explaining the problem with my multimeter to the company and they don't even have the right team available to check what I sent. I have been fighting with customer service for two weeks. Different teams keep passing the case back and forth without actually doing anything. On August 19th, I was finally offered a €30 refund, which I immediately accepted. I still haven't received anything 6 days after, and they are now asking me to provide proof of their own offer. I even had to purchase a compatible handle myself, with my own money on Aliexpress, because they couldn't resolve the issue. If you are considering buying a soldering station or any important equipment from Banggood, I strongly recommend looking elsewhere. And be careful even with accessories: I bought their “brass wool” for cleaning soldering tips, but the material is actually copper-coated metal and is magnetic, which is not what I expected from a product sold as brass wool. I am absolutely fed up with this experience. Avoid this company. Go to AliExpress instead, or anywhere else.

My order was delivered incomplete

My order was delivered incomplete, and getting Banggood to correct the problem was unnecessarily difficult. Several items I paid for were missing from the delivery. Instead of being able to speak with someone who could take responsibility and resolve the issue, I was pushed through AI-based customer service and repeatedly passed between different departments without a resolution. I had to provide proof that the order was incomplete and practically beg Banggood to send the merchandise I had already paid for. A customer should not have to fight this hard to correct a fulfillment mistake that was not their fault. My biggest concern now is trust. Why should I gamble on another order and simply hope everything arrives correctly? If something is missing again, I have every reason to believe I could end up going through the same frustrating process—or something worse. Banggood needs better quality control when orders are packed and, more importantly, actual human customer service capable of taking ownership of a problem instead of repeatedly transferring customers through an automated system. I eventually received the missing items, but that does not erase how difficult Banggood made the process. Based on this experience, I have very little confidence in placing another order.

it was good.badggood!!!

Good experience

Ok price and fast delivery.

charged for priority shipping and item…

charged for priority shipping and item not received even after a month. Customer service has poor attitude. Order number : 116764050

RC Plane delivered in dripping wet box.

RC Plane delivered in dripping wet box. I filed a return/replace Ticket, provided with pictures of damage. After many back-n-forth 'comments' banggood is refusing to send me a replacement product or refund Next step = open a dispute with my credit card

Ivy Stewart美国 · 写过 1 条评价 · 体验于 2026-08-16 · 发表于 2026-08-19

Never got my stuff

Placed an order backin March and paid over$50,but still nothing showed up. Tried emailing support a couple times, no reply at al. Kinda disappointing, wouldn’trecommend.

HiTech奥地利 · 写过 1 条评价 · 已认证 · 体验于 2026-08-11 · 发表于 2026-08-18

I will never buy anything from Banggood anymore

I have received Sonoff NSPanel Pro in badly packed state - not only postal delivery package was totally damaged, but the manufacturer's package was horrible either - it looked that some customer had returned the unit to the seller and the seller sent it to me, even without renovating the factory package. Certainly, I will not buy anything from Banggood anymore.

KrrK波兰 · 写过 6 条评价 · 已认证 · 体验于 2026-08-11 · 发表于 2026-08-18

Wrong parcel received — 11 days without a resolution

I ordered two BlitzWolf power banks, but the parcel contained four BROS fly traps and a packing list for a completely different order. However, the shipping label showed my correct details and the tracking number assigned to my Banggood order. I submitted my complaint on August 7 and provided complete evidence: photos of the parcel, shipping label, contents, barcodes and the document found inside. Eleven days later, I have received neither the power banks nor a refund. Customer service keeps forwarding the case between the warehouse, supplier and “technical team”. I only receive requests to wait another few days. Nobody is willing to make the simple decision to resend the correct products or refund my money. This is the worst complaint handling I have experienced when shopping online. Amazon or AliExpress would resolve such an obvious mistake much faster. Banggood has kept my money, failed to deliver my order and still offers no concrete solution. I strongly advise against shopping here.

charged 3 euro import tax even item was…

charged 3 euro import tax even item was clearly sent from Europe. greedy cnt.

Timothy J. McKenzie美国 · 写过 2 条评价 · 体验于 2026-07-18 · 发表于 2026-08-14

Scam site

I believe it's a scam site. They never delivered item, and then just offered to refund a few dollars. I wouldn't trust the site.

Thing don’t work out of the box

Thing don’t work out of the box. Completely a waste of my money

Very bad

Very bad Not worth the price Not comfortable And the support desk is not compatible with the chair even tho the support team mentioned it’s compatible

Customer service so far has been very…

Customer service so far has been very bad. I never received my ordered and paid for Item. They have to sort things out. Fast