banggood

Faster shipping than expected

Faster shipping than expected. Product is OK.

Sachin Swami丹麦 · 写过 3 条评价 · 已认证 · 体验于 2026-09-03 · 发表于 2026-09-08

Highly satisfied

Product came fast, good condition, I found everything in the box which is related to my order, only manual is not good enough. Highly satisfied.

Bargen

Got rc plane well cheep on offer well pleased :)

Fast delivery and very good price (…

Fast delivery and very good price ( with coupon ). The poduct does its job. I ám satisfied .

💪❤️❤️❤️

Thank you for handling my complaint so well. I’m very satisfied. You are an amazing team that truly cares about customers. If there were 10 stars, I’d give you all of them! ❤️

Great service

Item as desceibed and very fast…

Item as desceibed and very fast delivery. 5 stars

so far so good.

so far so good. products are well made and easy to use. mostly prompt delivery. great prices.

Flores, O.美国 · 写过 4 条评价 · 已认证 · 体验于 2026-09-01 · 发表于 2026-09-08

Shopping made easy!

The website made it easy to locate the item I was shopping for. Payment was quick and simple and shipping was fairly quick. I will be returning to look for my goodies in the future. Thanks!!

Worlds worst customer service

Bought a 65mm drone from them. It had a short circuit on arrival, 3 months after I ordered it. The first battery plugged in destroyed the circuit board and melted the battery casing, nearly causing a fire. First they accused me of crashing and damaging it, then said I must have plugged the battery in the wrong way around. I sent them a video of a multimeter test showing exactly what the problem was, and they lied and said the result was normal. Ended up buying new components from elsewhere and fixing it myself adding about 50% to the cost and taking hours of my time (I ordered a pre built one as I didnt want to have to do all the fiddly soldering on tiny joints). Last two messages from them were: Please wait patiently while we investigate. Then: You waited too long (7 days) so we have closed the support ticket. Worst customer service ever.

Nick加拿大 · 写过 5 条评价 · 体验于 2026-09-04 · 发表于 2026-09-06

Banggood is the worst place you can buy…

Banggood is the worst place you can buy something , I just bought multimeter which they don't even have! So I need to wait who knows how long and of-course customer service not helping at all ! NEVER AGAIN ! Additional; estimated shipping date was 09-09 2026 today is changed to 26-09-2026, Call centre is a JOKE !!! AI . . ..

Gigore英国 · 写过 30 条评价 · 体验于 2026-08-19 · 发表于 2026-09-06

Contractual Obligations

From: kl Subject: Re: Re:Fwd: TS: Copy of your request to EVRI GENERAL SERVICE UK LIMITED -Known as UK Evri E-Commerce Courier Service Company number 15029932 [Incident: 260828-038342] Date: Sep 6 2026, at 12:53 pm To: vipserviceATbanggood.com Hello, Thank you for sharing my feedback with specific reference to your UK Logistics Team using Evri (Tracking Code-H054NA0030043923), as it is here in the UK where UK goods are handled and delivered by EVRI to paying customers as to where the problem lay. Evri are taking pictures of UK citizens goods in obscure public places, not delivering paid goods and stealing those paid goods to sell on! Thereby leaving paying customers out of pocket through theft. This is where the problem lies with you as the contracted seller with the paying customer, as by giving contracted paid goods away to third parites whom paying customers do not have a contract with, the legal arguments for theft, collusion, fraud and money laundering is burdened solely with the business whom the contact of sale goods is with the paying customer. This said, as you are aware my international Order direct from China (Order No: 116822124) was of no issue, as i received this order from a different UK Courier not associated with EVRI! Therefore, it is UK Evri based couriers where the problem lay. This ongoing historical problem regarding this issue at hand is why a legal and lawful question arrises. I hope you will reevaluate your relationship with couriers like EVRI as all parcels should be delivered by the company business solely and not third party non-contractual entities. The negative Trust pilot reviews recorded by paying customers in the last 24 hours alone acts of legal and lawful evidences for arguments atoning for the theft, collusion, fraud and money laundering cponducted by UK EVRI-HEMES Courier Logistics company. With this said, as advised, i will make another purchase from your website in the near future and share my evidences of the the outcome regarding the receipt of (Long Distance Paid Goods). Regards ---------------------------------------------------------- On Sep 6 2026, at 5:25 am, vipserviceATbanggood.com wrote: Thank you for contacting us. We are glad to hear that you have successfully received the refund of £95.72 for Order 116822123. Regarding your request to exclude Evri (Hermes) from all your future deliveries, we sincerely understand your frustration given the previous delivery experience. We have formally documented your feedback and shared it with our Logistics Management Team to evaluate the service quality of our carrier partners in your area. However, we must clarify that for international shipments, our logistics system automatically assigns the most suitable carrier based on various factors, including the destination, parcel dimensions, and weight. Therefore, we are unable to provide an absolute guarantee or manually block a specific carrier for all future orders at this time. We appreciate your patience throughout the resolution of this case and hope the full refund addresses the primary concern regarding your purchase. Best regards, Support Team ----------------------------------------------------------- Response By E-mail (Rebecca) (03/09/2026 10.35 AM) Hi Mr Lynx,   Thank you for your email.   I'm sorry to hear that you have not received your parcel and that you are dissatisfied with the delivery.   I have noted your concerns regarding parcel H054NA0030043923 and your allegation that the parcel was not delivered into your possession. I can also see that you have submitted a Subject Access Request through the ICO process, which will be handled separately by our Data Protection Team in accordance with applicable data protection legislation.   With regard to your request for a refund and compensation, Evri is unable to issue a refund for the goods purchased, as the contract for the sale of the goods is between yourself and the retailer. The retailer is responsible for investigating claims for goods not received and for arranging any refund or replacement where appropriate.   I would therefore recommend that you continue to pursue the matter the sender and retailer of the goods. They are able to raise any loss claim directly with Evri if required.   I appreciate this is not the outcome you were hoping for and apologise for the inconvenience caused.   Kind regards, Rebecca Evri Customer Services

This company are the worst I've rvery…

This company are the worst I've rvery dealt with. My product which was s drone I ordered back in July is apparently stuck at customers indefinitely and no one knows when or if I will receive my order. One one from bang good can help. I can't get my 200 pounds back. Its an absolute joke. Never ever use this company. They take your money and then you get nothing in return.

Vaianu Hrv法国 · 写过 1 条评价 · 体验于 2026-02-08 · 发表于 2026-09-03

Order ID

Order ID: - 116305400 Fraud and Warranty Breach Dear Banggood Support, I am writing to formally demand the immediate full refund of 600 € for my scooter (116305400 ), purchased in January.The scooter stopped working in February, within the legal warranty period. Your customer service delayed the process for months, promising a spare part. In August, your services shipped the part to the wrong address, which is entirely your responsibility.Your recent claim that the "return window has expired" is completely illegal. I have been reporting this defect since February.Please be informed that I have contacted my bank today to initiate a formal Chargeback procedure (dispute for non-compliant merchandise and warranty breach) under Visa/Mastercard rules. My bank has accepted the file with all chat histories from February to August as evidence of bad faith.Furthermore, a formal report has been filed on econsumer.gov and SignalConso (French Fraud Watchdog).I demand a full refund of 600 € within 48 hours to cancel the bank dispute.Best regards,Hervoche Vaianu

Massimo Paci意大利 · 写过 43 条评价 · 体验于 2026-09-01 · 发表于 2026-09-03

You buy and pay something to receive something else

I bought a mini drill crearly shown in the site complete with a full set of accessories and I received a mini drill body and no accessory. Another site of thieves showing something and selling something else. I can only suggest to stay away from this type of providers

Useless Customer "Support"

After this experience, I can only give my worst possible evaluation to this Organization. I bought an amateur radio and received a different model, a cheaper version. After two weeks of many e-mails and pictures to customer support, Banggood did not give me any solution. I had to open a dispute using my Paypal account. Also, my negative product review was deleted from their site (so, what's the point of this feature if bad reviews are simply erased?). Regarding this Organization I can only find that they are not trustworthy. So, my advice to other buyers would be: a) Fist, ask yourself if you really need that item. Most of the times, the answer will probably be NO. Buy a good book instead. b) If you do really need it, try to buy somewhere else or, even better, buy locally. c) If, for whatever reason, you still want to buy from Banggood, document very well the unpacking, so there are no excuses in case you might need to open a dispute. Contact Banggood support and after about 3 or 4 days of e-mails and no solution, open a claim in Paypal. This might be the only chance of solving your issue.

Ivan Ovdiienko芬兰 · 写过 1 条评价 · 体验于 2026-09-03 · 发表于 2026-09-03

Scam shop

"We recommend you purchase shipping insurance. If no insurance is purchased, we will not compensate you if the package is lost in transit." Fake "insurance" scam, seller is always responsible for package lost.

Marek Karyś波兰 · 写过 1 条评价 · 体验于 2026-09-02 · 发表于 2026-09-02

Scum

Hello, I received the projector, but unfortunately, there is a large visible speck of dust or debris in the projected image. The optical/display system was supposed to be sealed to prevent dust from getting inside. No chance to return product. Theo complaint form does not allow you to finish the return proccess

I have received different lower spec…

I have received different lower spec product Cuspomer service not sorting the issue, i have to contact to paypall to get my money back

Jozef Mak斯洛伐克 · 写过 2 条评价 · 已认证 · 体验于 2026-09-01 · 发表于 2026-09-01

....

The way how the case was solved by banggood