Barnes & Noble

We apologize that you didn't have a good experience and that your book arrived damaged. If the item is not in stock for replacement at our warehouses, we would be unable to have it pulled from a store location (if available) to have it mailed. We're sorry for any disappointment this may have caused. If you would like us to take a look at the order, please respond to the accompanying request for more information.

We apologize for the issues you experienced with logging into your account and with your order. We understand how frustrating this can be and we’re sorry for the inconvenience. Please respond to the accompanying request for more information so we can look into this further.

We apologize for the issue you are having with your gift card and for any frustration this may have caused. Please respond to the accompanying request for more information, so we can take a further look.

We sincerely apologize for the issue with your order and the experience you had with our customer service. We understand your frustration and sorry that you did not receive the promised coupon. Please respond to the accompanying request for more information, so we can take a closer look.

We sincerely apologize for any inconvenience you experienced with your order and understand your frustration. We would like to look into this matter further and assist you. Please respond to the accompanying request for additional information.

We apologize for your experience and any disappointment it may have caused. Once an order is authorized in our system, only limited changes can be made. The shipping method is determined after the order has been shipped. During the checkout process, the estimated arrival date is provided before the order is submitted. Please respond to the accompanying request for more information, so we can take a closer look.

We’re sorry that your order has not yet arrived, and we understand how disappointing this must be. We appreciate your patience and want to resolve this for you as soon as possible. Please respond to the accompanying request for more information.

Great to hear that you enjoyed your visit to your local B&N store and made your trip worthwhile. Our mission is to provide excellent service and to create a shopping environment that is comfortable and inviting. Looking forward to your next visit.

We're sorry that you didn't have a good experience. Protecting the privacy and security of your personal information is a priority at Barnes & Noble, and we do our best to ensure that your personal information is always handled in a safe and responsible manner. More information can be found by searching 'Barnes & Noble Privacy Principles' in our Help Center at BN.com. Information on deleting your account can be found here: https://help.barnesandnoble.com/hc/en-us/articles/5337182266139-Delete-Your-BN-com-Account

We apologize that you didn't receive your order and we understand your disappointment. We would like to take a look into this for you. Please respond to the accompanying request for more information.

We apologize that you and your daughters didn't have a good experience, and thank you for the feedback you provided. We strive to maintain a high standard of excellence in everything we do and your feedback will certainly enable us to review our service commitment.

We sincerely apologize for the unavailability of the specific titles you are seeking. For online ordering, you may check our website often, as we're always adding new items daily. If at the store, we encourage you to consult with a store bookseller regarding the titles of interest, as they may assist you with potential in-store ordering options.

We apologize for any inconvenience caused by the automatic renewal of your B&N Membership. Please respond to the accompanying request for more information, so we may take a further look.

We apologize for the condition of the item you received and we understand your disappointment. We would like to take a look into this for you. Please respond to the accompanying request for more information.

We apologize for the unpleasant experience you had at the store. Barnes & Noble strives to create a friendly, inviting atmosphere in our stores, and we take our customers concerns seriously. Please respond to the accompanying request for more information, so we may forward your feedback to the Store Manager and the issues you raised may be properly addressed with all concerned.

Thank you for your feedback. We’re sorry to hear about the frustrating experience you’ve had with the NOOK app and online services. We understand how important a smooth and reliable experience is when purchasing and reading eBooks, and we appreciate you bringing these issues to our attention. We're continuously working on improvements to enhance performance, selection tools, and overall usability. If you're experiencing issues with missing eBooks or app functionality, please reach out to our Support Team—we’d love the opportunity to assist you directly. Your feedback helps us improve, and we truly appreciate your support.

We apologize that you didn't have a good experience and for any disappointment this has caused. Please respond to the accompanying request for more information, so we may take a further look.

We sent you an email on Monday at about 3:09 PM, and we're really sorry to hear it didn't make it to your inbox. Could you please take a moment to check your spam or social folders? Thank you!