Barnes & Noble

We apologize that you didn't have a good experience. We are committed to upholding a high standard of excellence in all that we do, and your feedback is invaluable in helping us review our service commitment. Please respond to the accompanying request for more information so we can document your feedback properly.

We sincerely apologize that you did not have a good experience with your order. Please respond to the accompanying request for more information so that we can take a closer look.

We apologize for the experience you had and for any disappointment this has caused. Please respond to the accompanying request for more information, so we may take a further look.

We sincerely apologize for the inconvenience you experienced. When you place an order, your payment method is authorized for the total amount, but charges for the items are only applied once they have shipped. This authorization temporarily reserves the funds, which most card-issuing banks release after a few days depending on your banks processing times, a process over which Barnes & Noble has no control. If the order is cancelled, you are not charged, and the authorization hold will drop. We truly regret any confusion and inconvenience caused by this authorization process.

We're sorry to hear that the order was unable to be delivered and that your replacement hasn't shipped yet. Please respond to the accompanying request for more information so that we can take a closer look.

We sincerely apologize that you did not have a good experience with your orders. Please respond to the accompanying request for more information so that we can take a closer look.

Thank you for taking the time to share your experience with us. We apologize for the confusion and frustration you encountered during your visit to the American Fork, UT location. We're also sorry to hear that our bookseller and manager came across as rude and dismissive. That's not the kind of service we aim to provide, and we take our customers' concerns seriously. Please respond to the accompanying request with your contact information so we can document and pass along your feedback properly.

Currently, we do not ship to the EU or UK. For your bookstore needs, we suggest you visit Waterstones.com who ship throughout the UK and EU.

We sincerely apologize for the inconvenience you've experienced. Your order was expected to arrive by the original delivery date provided at checkout, and we regret that it did not. We are committed to upholding a high standard of excellence in all that we do, and your feedback is invaluable in helping us review our service commitment. Please respond to the accompanying request for more information so we can document your feedback properly.

Thank you for bringing this matter to our attention. We sincerely apologize for your recent experience in one of our stores. We are committed to upholding a high standard of excellence in all that we do, and your feedback is invaluable in helping us review our service commitment. Please respond to the accompanying request for more information so that we can share your feedback with our Retail Team and ensure that the issues you raised are properly addressed.

We sincerely apologize for the unsatisfactory experience you had. We understand this was frustrating, and we deeply regret that we fell short of your expectations. Please know that this is not indicative of our usual high standards. We appreciate you bringing this to our attention, as your feedback is invaluable in helping us review our service commitment and prevent similar issues from happening again.

We apologize that you didn't have a good experience. Please respond to the accompanying request for more information so we may take a further look.

We apologize for any frustration this situation may have caused. Publishers mandate that all sellers of digital products implement a system to safeguard their copyrights via digital rights management (DRM). The use of a credit card number aids in enforcing DRM policies by guaranteeing that only permitted users can access and share the content. A credit card serves as a unique identifier that only you, as the customer, would possess. Please respond to the accompanying request for more information, so we can take a look.

We apologize that you have yet to receive your refund and sorry for the experience you had. Please respond to the accompanying request for more information so we can take a look.

Items from Barnes & Noble orders may be delivered on different days and in multiple packages, as they can be shipped from various warehouses. We sincerely apologize that your books did not arrive as expected and are now considered lost. The tracking information we have is the same as what you can access. If you would like us to take a look at the order, please reply to the accompanying request for more information.

We apologize that you didn't have a good experience. Product availability is based on inventory that can change at any time. Once an order is submitted, only limited changes can be made. We're sorry if the order was unable to be cancelled. Once the package is refused/returned to the warehouse, a refund will process. If you would like us to take a look at the order, you may respond to the accompanying request for more information.