Hello,
Thank you for taking the time to share your experience!
I wanted to let you know that we reached out to you requesting a bit more information so we can locate your account and take a closer look at what's been happening.
Once we have those details, we will ask our Escalations team to take a closer look at your account and assist however we can.
Thank you for bringing this to our attention. We appreciate your time and look forward to hearing from you.
Charlotte
Customer Advocate at Bluehost
Hi Matthieu,
Thank you for taking the time to share your experience!
I wanted to let you know that we reached out to you requesting a bit more information so we can locate your account and take a closer look at what's been happening.
Once we have those details, we will ask our Escalations team to take a closer look at your account and assist however we can.
Thank you for bringing this to our attention. We appreciate your time and look forward to hearing from you.
Charlotte
Customer Advocate at Bluehost
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Update 8/7/2026
Hi Matthieu,
Thank you for taking the time to provide the additional information needed to help us locate your account.
We've asked our Escalations team to take a closer look at your account and assist however possible. A member of our team will be reaching out to you directly to discuss this matter further.
Charlotte
Customer Advocate at Bluehost
Hi Marta,
Thank you for taking the time to share your review! It's unfortunate to hear your experience.
I wanted to let you know that we reached out to you requesting a bit more information so we can locate your account and take a closer look at what's been happening.
Once we have those details, we will ask our Escalations team to take a closer look at your account and assist however we can.
Thank you for bringing this to our attention. We appreciate your time and look forward to hearing from you.
Charlotte
Customer Advocate at Bluehost
________________________________________________
Update 8/7/2026
Hi Marta,
Thank you for taking the time to provide the additional information needed to help us locate your account.
We've asked our Escalations team to take a closer look at your account and assist however possible. A member of our team will be reaching out to you directly to discuss this matter further.
Charlotte
Customer Advocate at Bluehost
Hi Jolie,
Thank you for taking the time to share your experience! It's unfortunate to hear you ran into an issue with your website and services.
I wanted to let you know that we reached out to you requesting a bit more information so we can locate your account and take a closer look at what's been happening.
Once we have those details, we will ask our Escalations team to take a closer look at your account and assist however we can
Thank you for bringing this to our attention. We appreciate your time and look forward to hearing from you.
Charlotte
Customer Advocate at Bluehost
Hi Wanda,
Thank you for taking the time to share your experience! It's unfortunate to hear you ran into issues with malware.
I wanted to let you know that we reached out to you requesting a bit more information so we can locate your account and take a closer look at what's been happening.
Once we have those details, we will ask our Escalations team to take a closer look at your account and assist however we can.
Thank you for bringing this to our attention. We appreciate your time and look forward to hearing from you.
Charlotte
Customer Advocate at Bluehost
