Bluehost

My hosting service had terminated. My consultant fixed the problem.

My hosting service had terminated because I thought I was in the automatic renewal plan, but wasn't. My consultant fixed the problem and got Mtn

They are always incredibly helpful and…

They are always incredibly helpful and very knowledgeable.

Blue Host's chat support was very…

Blue Host's chat support was very helpful, quickly understood my issue and resolved the issue completely. Thank you

I had a chat with Shivani from Bluehost…

I had a chat with Shivani from Bluehost and he did a great job, calm and respectful, and most of all I resolved my issue.

As non tech person i do not understand…

As non tech person i do not understand half the things they talk about and therefore becomes difficult to keep up and at times very frustrating. Sujal, today had a lot of patience in assisting me till the end.

I had a SSL Certificate expired issue.

I had a SSL Certificate expired issue. It presented a very bad situation for visitors. My agent was able to get it fixed in a relatively short period of time. The only negative was verbal communication. I don't think I've ever been connected to an agent that I can understand. It takes 3 or 4 repetitions (at least) for me to understand what they are saying. And it's not a volume issue. It's an accent issue.

Help for an old guy

I'm an old guy who is technology challenged. I was having trouble setting up an email account. My representative, Rushti was patient, courteous, and very helpful. Within just a few minutes I had my email account set up and all problems resolved. I wish I could rate him higher than a 5 star. He is a great representative of Bluehost.

Atrocious support

I gave a 1 star because 0 stars isn't available. I was a WordPress customer for many years with Bluehost. I recently needed to upgrade to eCommerce Essentials. I paid for professional services to migrate my site to enable WooCommerce. After over a week with tier 2 NEVER updating me, I canceled service and went to another provider. Bluehost refunded my upgrade, but have been giving me an endless run around for recovering the migration fee. Support is ABSOLUTELY terrible. I would not recommend Bluehost to anyone other than my competition. ;-) Seriously - Bluehost is awful if you need anything beyond a simple WordPress site that you administer everything yourself.

Bluehost live agents are usually good

Bluehost live agents are usually good. Today's support was awesome. Knowledgeable and fast. Thank you

Good attitude

Was a little confused at first with the bot, but when Chaya took over, it went smoothly and she assisted with my issue with good attitude and professionalism, assuring me along the way.

Great service

site was down without my awareness. fix was made after my inquiry

I discovered on a random visit that my website was opening to a "coming soon" page. I got to the Bluehost site and the help popout fist tried an AI agent. Useless. Then a live agent was suggested and linked. THis went fine and the agent made a routine correction that got the site back up. I shared my frustration that I was required to discover and seek a solution to a change that had been made by Bluehost (or Wordpress). I am not tech-savvy and to assume that I would play an active role in troubleshooting seems wrong to me. That's what customers pay for.

This agent was courteous

This agent was courteous, knowledgeble and listened before speaking. The previous agent who looked after me 4-5 days back was completely opposite. Made me switch to Titan email without explaining the process. I havent been able to use my email for all these days.

Vergil was very willing to assist with…

Vergil was very willing to assist with my needs. Did not make me feel as if I didn't know what I was doing.

The best assistant

The best assistant. It helped me a lot. Thank you very much!

They resolved my technical issue fast

They resolved my technical issue fast. Thanks

BlueHost Rocks

Jade in tech support went above and beyond to help me fix a problem on my website. Really appreciate BlueHost. Have been with them for many years and they are the best!

The folks and services at Bluehost are great

The folks at Bluehost are great. I've used them for years and my experience has always been the best and this time was no exception. If I have any questions they always take the time to make sure all is explained and worked out. I can't recommend them and their services enough.

Comforted to have found support at Reddit for Bluehost

Specifically, support through Reddit has been exemplary and all one could ask of support. I feel overjoyed to have found that channel as phone and chat, especially first tier, leave a lot to be desired and more often than not guesses or gives me patently wrong information. But the folks at Reddit have saved the day clearly understanding the issues and being sure it gets followed up on through qualified behind the scenes tech. And worked with me over a days to weeks issue until resolved. Not something to take advantage of or overwhelm by any of us, but comforting to know it is there when standard channels have been exhausted.

Bluehost AI help assistant is…

Bluehost AI help assistant is worthless, and live chat with a live advisor is very slow. You have to wait 5-10 minutes JUST TO GET AN ANSWER for a yes or no question, the live advisor must be helping 10 other people at the same time. Plan on giving them at least a 1 hour time investment minimum. Either way buy some aspirin!