BusBank

Thank you for taking the time to share your feedback. We sincerely apologize that your transportation experience did not meet your expectations. We understand how frustrating the communication challenges, delays, driver assignment issue, and mechanical problem were for your group. While some circumstances, including airport dispatch procedures, were outside of our control, we recognize that the overall experience fell short of the reliable service you expected. After reviewing your concerns with our transportation partner, we addressed the issues internally and provided you a partial refund as a gesture of goodwill. We appreciate you bringing these matters to our attention, as feedback like yours helps us improve our service and communication. We hope to have the opportunity to provide you with a much better experience in the future.

Diane, Thank you for taking the time to share your feedback. I’m truly sorry for the frustration and disappointment caused by the vehicle that was provided for your trip. While I’m glad to hear your group arrived safely, I completely understand how important it is for the vehicle to match what was reserved especially when you are coordinating transportation for a team. The 36-passenger minibus that was dispatched, although still classified as a minibus, clearly did not meet the expectations set during the booking process. Your feedback has been shared directly with our team and our operating partner to ensure better communication and adherence to confirmed vehicle specifications moving forward. Thank you again for bringing this to our attention, and I’m sorry we fell short of your expectations.