Capillus

Hello Madeline, Thank you for your feedback on the latest Trade-in Program. We're sorry to hear you didn't receive the best experience from our team! We understand your frustration regarding the value of the Capillus Ultra 82. Upon further investigation, we can see that the condition selected at the time of trade-in did not align with the final inspection by our Engineers; resulting in a reduced credit amount for the device. The Trade-in Program, as well as other Flash sale promotions are not able to be combined. Since they are not able to be combined, the Trade-in Value is deducted from the regular price, or the Flash sale price is applicable. We apologize for any unclear communication on the website, and will communicate with our team to make any necessary adjustments. Should you have any questions, feel free to contact our support team via email or online. Best Regards,

Thank you for sharing this! We’re so glad our team could provide the personal support and transparency you needed to feel confident in your decision. Being available to speak directly with our customers is very important to us, and we truly appreciate your trust in Capillus

Thank you so much for sharing your experience! We’re thrilled to hear that Isis provided such attentive and knowledgeable support throughout your troubleshooting process. She truly embodies the level of care and dedication we strive to deliver to every customer. We’re also happy to hear that your Capillus Laser Cap is now working perfectly and that everything was resolved quickly. Your kind words mean a lot, and we’ll be sure to pass along your feedback to Isis.

Thank you! We’re glad everything was smooth, clear, and quick—we appreciate your feedback!

Thank you for sharing your experience! We’re glad the battery issue was identified and resolved, and that Christina was able to support you every step of the way. Providing responsive, solution-focused service is very important to us, and we truly appreciate your recommendation and kind words. Thank you for choosing Capillus!

Hi Kate, Thank you for taking the time to share such a detailed review! We’re glad our team was able to assist with international shipping and product questions, and that the delivery process went smoothly without unexpected delays.t We're happy to hear the cap arrived safely and that you’re already noticing a reduction in shedding! We appreciate your feedback and are excited for you to continue your progress over the coming months.