总的来说，在西班牙这家汽车租赁公司的经历非常积极。工作人员自始至终都很友好、乐于助人，这使得接送服务变得顺利和轻松。
押金偏高，所以要做好准备。从好的方面来说，押金的退还很快而且没有麻烦——我毫不拖延地拿回了我的钱。
一个真正的缺点是他们需要一张实体信用卡才能存款。在当今时代，当我们大多数人都使用 Apple Pay 或 Google Pay 付款时，为此必须携带实体卡有点不方便。如果他们能够实现支付方式的现代化，那就太好了。
仍然会推荐，只需确保您携带实体卡并准备好存款金额即可。
CarTrawler 回复2026-07-20
Dear Paul
We are so pleased to hear that our staff provided you with a friendly and helpful experience, making your car pickup and drop-off smooth and easy in Spain. We also appreciate your positive feedback regarding the quick and hassle-free refund of your deposit.
We understand your point about the inconvenience of needing a physical credit card for the deposit in today's digital payment landscape. We are always looking for ways to modernize our services and your feedback on payment options is valuable as we consider future improvements. Thank you for your recommendation and for highlighting these important points for future customers.
Kinds regards.
Mohamed
We appreciate you taking the time to share your feedback regarding your recent experience. We are glad to hear that the withdrawal process at the service point was easy for you. However, we are concerned to learn about the difficulties you faced with pre-registration due to the separate systems and the issues surrounding the insurance process with CarTrawler. We also regret that the car provided did not meet your expectations. We are always working to improve our services and your comments are valuable in helping us identify areas for improvement. We will review your feedback internally to see how we can enhance the booking and vehicle provision experience for our customers.
