CarTrawler (www.cartrawler.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
We had a truly great experience with Hertz after someone had driven past our car and torn off the side mirror. We got help from the local (Scottish) road service within 45 min. We needed a new car from Hertz and the Service here was extraordinary. HERTZ Staff was friendly, helpful and arranged that we would not have to wait in the line again. Within under 1 hour we were bak on the road with a replacement car.
Fast , honest , friendly
Dear Hammam, We're happy to hear that you found our prices fair and our process easy. We appreciate your positive feedback. Best regards, Mo
Great customer service
Dear Gordon, We're happy to hear that you found our prices fair and our process easy. We appreciate your positive feedback. Best regards, Mo
Dear Porsha, We're happy to hear that you found our prices fair and our process easy. We appreciate your positive feedback. Best regards, Mo
All service was great.
Dear Customer, We're happy to hear that you found our prices fair and our process easy. We appreciate your positive feedback. Best regards, Mo
Excellent experience. I’ll definitely rent the car from you again !!
Dear Customer, We're happy to hear that you found our prices fair and our process easy. We appreciate your positive feedback. Best regards, Mo
Confirmed booking, no car, and no meaningful support I booked a car through Ryanair Car Hire, which was administered by CarTrawler, with OK Mobility listed as the supplier at Bergamo Airport. When we arrived at the agreed collection time, OK Mobility told us that no vehicle was available. We received no advance warning, despite the booking containing our contact details. The central issue is that it appears our contact details were not passed to the third-party supplier, meaning nobody contacted us before we travelled to the airport. We then spent several hours trying to contact CarTrawler using the numbers provided. The calls were unanswered or engaged. We eventually obtained an alternative number from another rental company at the airport. CarTrawler suggested an electric vehicle, but this was unsuitable for our planned journey through the Dolomites because of the limited charging infrastructure. With no practical alternative, we had to hire a replacement vehicle from Goldcar at a cost of £1,079.87. CarTrawler refunded the original £270.96 booking cost, but this left us with an additional loss of £808.91. Despite repeated correspondence and a formal Letter Before Action, CarTrawler has not provided a substantive explanation or engaged meaningfully with the additional costs caused by the failed booking. The failure of the supplier to provide the vehicle was serious, but CarTrawler’s lack of effective support and apparent failure to pass on our contact details made the situation substantially worse and resulted in significant additional expense. Lesson learned: Never use CarCrawler - always book direct with provider using a credit card as otherwise protections are broken.
Dear Ian, Please accept our sincere apologies for the inconvenience you experienced. We always aim to provide a seamless and stress-free rental process, and we are truly sorry that we fell short of your expectations this time. For your peace of mind, please know that our customer support team is available 24/7 via both phone and live chat to assist you with any real-time issues or questions. We want to make things right, so please reach out to us through our contact channels with your booking details so we can investigate your case further. Thank you for your feedback, and we hope to provide you with a much better experience in the future. Best regards, Mo
Easy at service desk. Friendly staff. Loved the car. Would definitely recommend.
Dear Michaela, We're happy to hear that you found our prices fair and our process easy. We appreciate your positive feedback. Best regards, Mo
Horrible experience and would never use again. Booked and paid in advance for Murcia Airport. Tried to charge me additional unexpected costs, which doubled the total cost of the car hire. Wanted an excess of €3,500 euros! Refused to accept American Express. Staff were rude, which resulted in me cancelling the booking and getting a taxi.
Dear Ewan, Please accept our sincere apologies for the frustration and inconvenience you experienced at the rental desk regarding your payment card. To clarify, the security deposit excess limit is a mandatory requirement enforced directly by the local car rental supplier to release the vehicle. Furthermore, individual suppliers set their own payment policies, which includes restricting certain card networks like American Express for local security or processing reasons. These payment and deposit requirements are explicitly outlined on your rental confirmation voucher under the 'Security Deposit' and 'Payment Card' sections, as well as in the Terms and Conditions agreed to during booking. Because these policies are strictly governed by the supplier at the counter, we unfortunately cannot override their on-site decisions. We appreciate your feedback and understanding. Best regards, Mo
Awesome customer service on pick up and drop off.
The Process was seamless, Car in good order. No issues what so ever.
It was an easy and quick process.
Great car, good price, really good service
Top service! Top cars! Top staff! Shuttle bus is a problem though!
Dear Customer, We're happy to hear that you found our prices fair and our process easy. We appreciate your positive feedback. Best regards, Mo
Excellent - easy - efficient. Thank you
My experience booking a rental car through CarTrawler & TUI was one of the most frustrating and misleading travel experiences I have ever had. I prepaid approximately 1,800 NOK for a rental car in Sicily, expecting that the booking terms advertised by Cartrawler/TUI would be honoured. Instead, when I arrived at the rental desk, I was told I would not receive the vehicle unless I paid an additional €350 for extra insurance. This felt like a classic bait-and-switch. The advertised price was meaningless if the car could not actually be collected without paying hundreds of euros more. Whether this requirement should have been made clearer before booking is something prospective customers should carefully consider. When I refused to pay the unexpected charge, the rental company refused to provide the car. Despite having paid in advance, I was left without a vehicle and out of pocket. Thieves, charlatans and highway robbers. Avoid!
Dear Rob, It's quite clear from your feedback that you're disappointed and frustrated. Please contact us at [email protected] with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it. Best Regards Mo
Awful company I would never use again. Booked a car via Easyjet with CarTrawler. Flight was delayed, but after speaking with CarTrawler customer services they said it was no issue and they would be tracking our flight and remain in the office until we had arrived. Upon arrival, office was closed and I was left stranded at the airport after midnight with nobody on site able to help, and nobody from customer services available to provide a solution. Ended up having to rent a car last minute from another provider who was still open at the airport but had to fork out a lot more than planned due to the last min nature. Cartrawler have been abysmal in terms of trying to get a refund or compensation. After several phone calls and emails I eventually received a refund for the car hire, but zero response to the compensation request to cover the difference in price I had to pay on an alternative car rental due to their incompetence or failure to provide the service I had pre-paid for (even though they explicitly said they were tracking our flight and would remain open). My complaint was logged 28 June, today is 5 August and I have still received no reply or resolution. Customer services just keep fobbing me off saying they will reply soon - do better and improve your customer experience!
Dear Customer, Please accept our sincere apologies for the inconvenience you experienced. We always aim to provide a seamless and stress-free rental process, and we are truly sorry that we fell short of your expectations this time. For your peace of mind, please know that our customer support team is available 24/7 via both phone and live chat to assist you with any real-time issues or questions. We want to make things right, so please reach out to us through our contact channels with your booking details so we can investigate your case further. Thank you for your feedback, and we hope to provide you with a much better experience in the future. Best regards, Mo
Help me find the right company at the best price. Service was excellent and collection and drop off was so easy. Didn’t experience any queues. Car was excellent.
202 reviews matching