CHUWI is a famous China digital brand owned by CHUWI innovation and technology (Shenzhen) co., ltd. Established in 2004, now our company has more than 10 years history. We have been engaged in designing, developing and producing our own brand tablet pc...
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast shipping times and secure packaging, noting that items consistently arrive promptly and in wonderful condition. Many buyers also highlight that the devices offer solid everyday performance, a great display quality, and impressive value for the price tag.
Some reviewers were not happy with missing accessories or incomplete packages received upon delivery. Additionally, other customers noted frustrating experiences regarding poor support response times, delayed order tracking information, and unexpected hardware failures after short periods of use. A few people also felt that certain items failed prematurely or did not meet expectations.
After placing my order I received exactly one email saygin "Thank you for ordering...blablabla".
Almost two weeks down the road I still have no information whatsoever about lead time, delivery date or the order's status.
This is REAL poor customer communication. Room for lots of improvement here!
Chuwi 回复2022-05-17
We sincerely apologize for the the issue you have experienced with your order. For order status, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
Still waiting for the computer, didnt get any update, so I don't understand why I should rate anything 😄
Chuwi 回复2022-04-22
We sincerely apologize for the the issue you have experienced with your order. For order status, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
Hello, this is the third mail that I write.
Yesterday I placed an order with number #13644 The problem is that I made a mistake when choosing a laptop and I didn't realize it until I made the payment.
That is why I want to cancel the order, in addition to the refund of the money.
Finally, on the website it appears that I paid €377 but in reality I was charged €397.
Greetings and thank you.
Chuwi 回复2022-04-22
We sincerely apologize for the the issue you have experienced with the item you ordered. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
14 days ago I contacted Chuwi via their official forum. In response to my issue of a non-working Hi-10 device following a standard reset procedure, they offered to send me the operating system to reinstall. I supplied the device serial number they asked for, but there has been no further response from Chuwi. This does not reflect well on their after-sales service team, who appear unwilling to convert talk into action. If there has been an unavoidable delay, they should let me know.
As a side-issue, Chuwi device failures like mine seem to be more common than would be hoped for, judging by the posts of other Chuwi owners.
A combination of unreliability and poor service has been the downfall of many a business.
Chuwi 回复2022-04-22
We sincerely apologize for the the issue you have experienced with the item you ordered. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
Worst experience, bad quality and misleading description, poor communication and not helpful customer support.
Don't buy.
Chuwi 回复2022-03-24
We sincerely apologize for the the issue you have experienced with the item you ordered. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
Much higher customs costs than expected and promised by Chuwi !!!
When I placed the order You write that: "if you need to pay 2% tariff according to your law, it will be calculated according to our customs clearance price."
You sent order declared as 112USD. Despite this I had to pay 231,64 PLN (~58 USD) !!!!
The purchase from you is completely unprofitable!
Chuwi 回复2022-03-08
We sincerely apologize for the the issue you have experienced with the item you ordered. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
Rechaza mi pago y nunca contestaron el chat // Refused my payment and never answered the chat
Chuwi 回复2022-03-08
We sincerely apologize for the the issue you have experienced with the item you ordered. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
We sincerely apologize for the delay on shipment. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
The purchasing experience was great for my purchase of the Minibook X. Everything is as expected on the laptop and functioning fine with Windows 11. I would like to see some support for Linux. So far no distro will work with it. I would also like to see an option for a larger battery. life on it is pretty short considering a Chromebook will last at least 6-8 hours
The experience, from ordering to receiving the MiniBook X from Chuwi was very good. The checkout was a little frustrating because I could only use one coupon at a time (the second one I was offered by Chuwi customer representative via live chat). Also, I did not have the option to pay via PayPal credit or credit card, only PayPal directly from my checking account. I was able to work around it by adding another credit card to my PayPal account.
Other than that, the order was supposed to ship at the of Feb 2022 but it actually shipped after a few days of ordering, Jan 25, 2022, and I actually received today, Feb 2, 2022.
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