Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
I bought a leopard print mesh top to which there has been no delivery estimate. Just an email in my junk saying awaiting shipment. Over a week later I wanted to time frame. Tried emailing their support and the email doesn’t work, messaged them directly on instagram and was totally ignored and mentioned in my stories and they ignored that too. I never write reviews for anything but I don’t have anywhere to put my frustration so here it is. A bit sketchy, I wouldn’t bother with this site
Ciciful 回复2024-11-29
Dear Christopher,
Please accept our sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to review and make progress.
Regarding the shipping, your order is expected to be shipped within 24 hours. Once it is shipped, you will receive an email containing a tracking number that you can use to trace your package. The normal waiting time for delivery is usually between one and four weeks.
As for the contacting channel, we have three channels, [email protected], [email protected], and Facebook Messenger. We recommend that you switch channels if the support team didn't work.
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
I placed an order on October 11, 2024, and it's November 27th, and I still have not received it. Tracking says its still in transits. I just email them again asking for a remedy.
Ciciful 回复2024-11-28
Dear Alberto Santana,
We are deeply sorry for the inconvenience and worry that our slow delivery has caused you. It is completely unacceptable that you still haven't received your order which was placed on October 11, 2024, even as of November 27th. We want to assure you that your order is indeed in transit. We understand how frustrating this wait must be for you.
Our customer service complaint team has recently sent you an email. Please be sure to check it and make a response. We are committed to rectifying the situation and ensuring your satisfaction.
Thank you for your patience and understanding.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
never received the merchandise. reached out to customer service multiple times. it’s now going on 5 weeks… DO NOT PURCHASE FROM THIS PLACE.
Ciciful 回复2024-11-27
Dear Emily,
We are deeply sorry for the inconvenience and disappointment this has caused you. We understand your frustration, especially since you have been waiting for weeks.
Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen circumstances involving logistics and customs clearance, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.
We have sent you an email via [email protected] to follow up on this matter. Once again, we sincerely apologize for this situation and hope that you will give us a chance to make it right.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
I ordered 2 pair of the exact same pants in 2 different colors. I made the order October 15th and finally it arrived on November 22nd. When I opened the package I was so disappointed at the quality of the material and how badly it was constructed. The garment was supposed to be pleated. The fabric was so cheap everything was wrinkled beyond visible appearance. After steam ironing for an hour I was able to get it close to the advertised image. HORRIBLE! The second package was supposed to be the same garment in tan. It was a completely different pair of pants. Nothing like I ordered. But I will say this about the tan pants. The quality of the construction was excellent. At least they top stitched the garment and it was less wrinkled.
So the company responded quickly via email and made it worse by offering a gift card.
A $15 dollar gift card for an order that cost approximately $60? So besides the fact I got a pair of pants, I did not order or can even fit, the poorly constructed garment isn't even replaced.
I guess you must be real proud of your company.
Another quick response after a bad review;
Dear Dale,
I hope this email finds you well. Upon noticing your post on Trustpilot, I felt compelled to reach out to address your concerns to your satisfaction.
Please accept my sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to review and make progress.
In recognition of the inconvenience you've experienced, I am pleased to inform you that I am authorized to offer a refund of $23.99 directly to your payment account. This amount represents 100% of the wrong items' price, accounting for the discount you previously applied. Would you consider this gesture as a resolution to your concerns?
Rest assured, we are fully committed to providing the best possible service and eagerly await your response.
Warm regards,
MY RESPONSE:
Ideally it would be nice if the garment was
constructed of quality material and sewn professionally, but I will accept this offer in lieu and a lesson learned in trusting a company that misleads customers into an unrealistic visual that they cannot live up to.
I feel like if a match got too close to the fabric, it would go up in flames
Wow if their shipping was as fast as the response to my review:
Dear customer,
We're sorry the previous solution didn't satisfy you.
After reviewing your case with our management team, we're pleased to offer an improved solution:
Higher Value Gift Card: A gift card worth 30 USD for your next purchase.
Increased Refund: An increased refund of 24 USD of the item's purchase price.
We've made this special offer with your satisfaction in mind and hope it meets your expectations. Please let us know which option you prefer, and we'll arrange it right away.
Thank you for your understanding and cooperation. We look forward to resolving this to your satisfaction.
Sincerely,
MY RESPONSE:
I don’t want a gift card because I am suspicious of future disappointments. I want a refund. PERIOD. The black pleated pants are atrocious and it was your mistake of sending me the wrong tan pants. I wish I could post the photos on the review site so the world could see how horrible your quality is and how you have no intention of making me whole as a customer.
Dale G. Madison
#DontWantAGiftCard
#WantMyMoneyBack
UPDATE:
Please rest assured that we will do our best to resolve this issue to your satisfaction.
We will refund you $47.98 for the 2 items price asap. And you don't need to send them back.
Ciciful 回复2024-11-25
Dear Dale,
We are very sorry to be disappointed with your order. We apologize for the long wait from October 15 to November 22, and the subsequent product did not meet your expectations.
The problem with the first pair of trousers, such as poor material quality and poor construction, is unacceptable. And it's also wrong that the second pair of pants was not what you ordered.
We have sent an email to follow up this matter. Please check your inbox. We will do everything we can to make things right.
We value your feedback and are determined to improve our quality control and order processing to ensure this type of issue does not happen again.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
Received overalls- looked nothing like he photo. Ordered a 2XL and the length was for someone very short. Refund process was awful and time consuming. Eventually was sent a refund form (had to send photos of the outfit). Cost $50 AUD to post a $80 AUD outfit. No contact for months- I sent and email and they said they’ll refund but no refund yet. DONT BUY ANYTHING.
Ciciful 回复2024-11-25
Dear Jimmy Gunn,
We are sorry for the disappointment you experienced during the purchase process. It is unacceptable that the overalls you received did not match the photos and had size issues. In addition, we apologize for the horrible and time-consuming refund process you had to endure.
We understand your frustration with the shipping cost of the return and the lack of refund after communication with us. We've emailed you to follow up on this and make sure your refund is processed as soon as possible. Please check your inbox for this important email.
We take full responsibility for these errors and are committed to improving our processes to prevent such issues from occurring in the future. We value your feedback and hope you will consider giving us another chance to better serve you.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
No refunds if the clothes don't fit. Be warned..credit only.
I ordered two XL items and got one medium and one large, at most. Their T&Cs say the customer pays to return items unless they're defective and only receives a credit note, not a refund, so their response below was a surprise.
UPDATE 25/11
The best they would do is pay half the return cost. People shouldn't have to pay to return randomly sized items that aren't the size advertised. Now you know.
Ciciful 回复2024-11-20
Hello,
We apologize that the item's fit and the return policy fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can escalate the matter to [email protected] to sort it out if you don't like the support team's solution.
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
[email protected]
They did not have everything that I ordered in stock but they are processing the refund for me now. The other items were nice though (seem to run bigger which I was surprised about)
I placed an order on September 9th and after a month of waiting I complained and the gave me $10 off my next order. Why didn’t they just give me $10 off that order? Because they wanted me to order again, which I mistakenly did! My first order didn’t arrive till November 5th! Almost 2 months is totally unacceptable for a company that is a mail order company. My second order has been sitting in processing for 5 days with no movement! The customer service is responsive but does not understand that who they choose to use for their shipping is their responsibility! They have chosen this shipping partner and to save a dollar or 2 they are using a substandard partner which does reflect on them. This is the second time I have order from them and it has NOT changed! They obviously do not care about their customers and I will not give them another chance! As others have stated the quality is subpar but the items are not something I plan to wear regularly so fit my needs. Like most online photos the products look similar but not nearly as nice in actuality.
The online Shipping information says:
Flat Rate Shipping: 15-30 business days
This is obviously not true or honest. And if you can not meet that then you have not met your agreed on expectations. The current status shows that it has not moved in 5 days and is totally unacceptable! And an explanation that putting the blame on someone that you have selected to service your commitments is not acceptable when you continue to use their services!
Ciciful 回复2024-11-13
Dear John Light,
Please accept our sincere apology for any frustration you might experience.
Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen circumstances involving logistics and USPS operations, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.
It is verified that the parcel of your new order has been shipped. Once the USPS receives it, they will deliver it to you soon. We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
Ciciful has incredible costumer service. They were very helpful and fast when I ordered a wrong item. The clothes are great quality for price, and the shipment times are very reasonable. Highliy recommend! I will keep buying here.
Never received the item and asked for a return and they just told me to “wait patiently for the item” WTF
Ciciful 回复2024-11-05
Dear Victor,
Please accept our sincere apology for any frustration you might experience with the delay in shipping. Your feedback will be documented and shared with the corresponding team to verify and make progress.
We understand your desire to get a refund. But to get a refund, a customer can either request to cancel it before shipping or return it after receipt. Hence in such a window of shipping, our support is unable to operate a refund as you requested.
Your order has been shipped and both our support team and the customer complaint team have sent you the shipping details. If you have any follow-up questions, please feel free to contact us at the address provided. We are here to help.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
I never received the item. Courier they used dropped it off at my door, in a place where it could easily be picked up. I have a secure mail / drop box so not sure why they didn’t use that. The whole thing seems dodgy. Like they put it there, took a photo and then took it with them.
Disappointed.
Customer service has been no help whatsoever.
Would never buy from them again!
Why they sent something without requiring a signature for delivery I don’t know.
Ciciful 回复2024-11-05
Dear Kirsten M,
We are extremely sorry for the inconvenience you have faced. It seems that the problem lies with the operations of the post office. They should have used your secure mail/drop box instead of leaving the item in a vulnerable place at your door.
Also, the lack of a signature requirement for delivery is quite concerning. We understand your frustration and dissatisfaction and will forward your feedback to the corresponding team to review our delivery channel and make possible progress.
Our customer service should have been more helpful, and for that, we sincerely apologize. Given the nature of this issue, we suggest that you upgrade this incident to our complaint team. They will be able to conduct a more in-depth investigation into what has happened with the post office and ensure that appropriate actions are taken.
We value your business and hope that you will give us another chance to serve you better in the future.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
The necklace I purchased was exactly as shown and I was very happy with the appearance and fit. It arrived just in the nick of time for me to wear it at an event.
I love the clothes you provide the customer service is excellent these are amazing value for money very much wanted amazing clothing colours material I’ve bought many items and will be placing another soon I can’t give you enough credit for how strongly I feel that your products are definitely 5 star all round and a must for all lovers of bright cheap beautiful clothing a must for all who dare to wear them I can’t wait to wear all my clothes personally I’m truly delighted with all aspects of your speed of delivery the fantastic customer service you have given me your products are very well made these are quality products really well prices and Amazing clothing that are truly loved by me for sure so a true 5 star from me 4 Ciciful hip hop hooray what a find you are thanks sooo much
Dear Ryan Spears,
Upon inspection, we found that the order associated with your name had arrived in the UK and had been delivered. During transportation, its tracking number has been changed to Royal Mail ones. As proof of delivery, we have attached the delivery confirmation details in an email sent to you earlier today.
If you haven't received the delivery confirmation email, please check your spam or junk folders. Should you have any further questions or concerns about your order, we're here to assist you. Don't hesitate to reach out to us at [email protected].
Warm regards,
The Ciciful Customer Complaint Team
[email protected]
Do not order through this company. I placed an order on September 16th and I still I have not received my order as of October 23rd. There customer service is essential chatbots that say "so sorry" and "we are sorry you are frustrated" and "nothing we can do."
10/25/24 Update
The item arrived today, 39 days after ordering it. The item shipped from Hong Kong through Texas before arriving in California.
The product itself (Ciciful Men's Red Shirt Overalls Jumpsuit With Pockets) only barely resembles the product online. Instead of being a dark red, it is more Bozo-the-clown red. It is poorly constructed with seams and threads coming undone. The legs to do not taper at the bottom as photographed online. It's more like a onesie than a jumpsuit.
Ciciful 回复2024-10-24
Dear J D,
We sincerely apologize for the significant inconvenience and frustration you've experienced concerning your order since September 16th. It's evident that our service fell short of your expectations, and we're here to make amends.
To directly address your issue, we're keenly focused on locating your specific order and expediting its delivery. We understand the importance of clear communication, and we're implementing measures to ensure our customer service interactions are more effective and empathetic.
In light of your experience, we're reviewing our protocols to prevent such situations and ensure a higher standard of service. Your feedback is crucial in this process.
Please let us know your order number, so we can expedite the resolution and restore your faith in our commitment to customer satisfaction.
Warm regards,
The Ciciful Customer Complaint Team
[email protected]
Still didint hear about my stuff redelivery or refund customer service is awful I raised a feud with my Paypal account and also stopping my back to go trough with the payments!!shame on you ciciful !!!
Ciciful 回复2024-10-22
Hello,
We appreciate your patience and understand the frustration your experience has caused. Rest assured, we're committed to resolving the issue at hand.
Regarding your dispute, we would like to clarify that initiating a dispute through PayPal or blocking further transactions can limit our ability to directly facilitate refunds or manage re-delivery options. Typically, when disputes are opened, it involves third-party intervention which can prolong the resolution process.
Best,
The Ciciful Customer Complaint Team
[email protected]
I got scammed. Ordered my costume in July and until now (October) didn’t received it. When I contacted them they said they can’t refund my money back. BS!
Ciciful 回复2024-10-21
Dear Rod F,
We understand the frustration and anxiety you must be feeling, and we want to assure you that we are here to help rectify this situation. We deeply regret any misunderstanding that has led you to believe you've experienced less than satisfactory service.
To clarify, we are a legitimate business and take every measure to ensure customer trust and satisfaction. It's never our intention to cause inconvenience, and we're sorry that your experience has been otherwise.
To better understand your case and proceed with the necessary actions, we kindly ask you to provide us with your order number. This will allow us to thoroughly review the specifics of your order and communicate directly with our logistics department to determine the current status of your package.
We can be contacted at the address below.
Best Regards,
The Ciciful Customer Complaint Team
[email protected]
I had my order delivered to the wrong adresse and they keep telling me that search here search there when I even found the random place they wacked my package to and it has been stolen I ring up people on the door bell nobody know nothing they dont answer only If I post here so until Im not getting my refund Im gonna do it everyday. I want my refund and no excuses u sent it to a wrong adresse it dissapeared give me back my 60 pounds!!!!!! YH4093071673SZ
Ciciful 回复2024-10-21
Hello,
Upon reviewing your order (YH4093071673SZ), our records indicate that the delivery was made to the address provided at the time of purchase. We're here to assist and ensure clarity on the delivery process, and we encourage you to reach out if any further issues arise.
Best Regards,
The Ciciful Customer Complaint Team
[email protected]
Ordered a costume for Halloween in the beginning of September and it’s nearing the end of October And the event I needed the costume for is next week. Have yet to receive any update or any information on when My order is supposed to be delivered. Honestly, feel quite scammed by this company.
On their website, it says the processing time for an order takes 3 to 8 days, my order was processed in five days.
Website also states delivery times could be 10 to 15 days. Currently going on 26 days past that initial timeframe.
I obviously understand delays coming from different places, globally, but communicate that with your customers or at least offer them a refund if you can’t deliver customer service or the payed for product, In a timely matter, especially when you state the timeline in how long an order should take to receive on your website.
Ciciful 回复2024-10-18
Dear Benavidez,
We sincerely apologize for the significant inconvenience and frustration you’ve experienced with your Halloween costume order. Such a delay is absolutely unacceptable, and we understand how it can dampen your excitement for the upcoming event.
Unfortunately, despite our best efforts to adhere to our promised timelines of 3 to 8 days for processing and 10 to 15 days for delivery, unexpected global logistics disruptions have affected our operations. This has led to unforeseen delays, which we acknowledge should have been communicated to you more effectively.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us at the address provided.
Warmest regards,
The Ciciful Customer Complaint Team
[email protected]
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