Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
This is seriously some ridiculous ass bullsh*t that I gotta type out, I ordered a cute costume for a rave and a robe set in SEPTEMBER….we are almost done with the month of OCTOBER and I still haven’t received anything. I’ve gone to two not one but TWO post offices that they themselves have directed me to and it was not delivered although they say that it is. I’ve reached out recently and hope I either get a direct and final answer as to where my package is OR I get my full refund, this is the utmost disrespectful and waste of time and money. Don’t ever play with people like that and everyone I advise to use extreme precaution from EVER purchasing something from this damn website.
Ciciful 回复2024-10-21
Dear Tito,
We sincerely apologize for the frustration and inconvenience you've experienced with your recent purchase. Please be assured that your concerns have been heard and are taken very seriously.
We appreciate your cooperation, understand your dissatisfaction, and are committed to finding a resolution. A member of our team has recently emailed you with detailed information trying to work out a solution to this situation. We urge you to check your inbox for this message and contact us directly should you need further assistance.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
Hi I nearly spent over 60 quid my tracking said the item was delivered 5 days ago I checked every single day getting home and still dont have it payed for a kind of pijama looking haloween pumpkin suit and a pullover with holes on it neither came quite expensive for 2 stuff... Haven't got any answers yet I hope there is a possibility to get my delivery to me finally ir refund my items.Its really upsetting most likely that they say its delivered when I dont have my stuff. How you proof something like that... Most expensive mistake ever...
Hope I get my money back at list...
Ciciful 回复2024-10-18
Dear customer,
We are truly sorry for the distress this situation has caused you. We understand the frustration of expecting a delivery that seems to have gone missing, and we take full responsibility for the oversight in updating you on the status accurately.
Upon reviewing your order, our records do indicate that your package—a Halloween pumpkin pajama suit and a pullover—was marked as delivered five days ago. However, we empathize with your concern since you have not physically received the items. This discrepancy is certainly unacceptable, and we are committed to resolving it as swiftly as possible.
You can reach out to us at [email protected] to sort it out. We will respond within one business day. For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
5 Stars!!!! I was missing an item in a previous purchase and reached out to support and they were very professional and prompt in their response and resolution. I am very pleased with the customer service received. Thank you! Love the items and quality as well.
I placed an order for a set, and I still haven't received it. Despite multiple contacts with customer service, they keep insisting that it's 'on the way.' This company seems like a scam, and I would caution anyone against ordering from them.
Ciciful 回复2024-10-15
Dear Ryan Spears,
Upon inspection, we found that 2 parcels of your order had been shipped and delivered. On was delivered on 10/2 and the other on 10/11. We have sent you more tracking details for you to verify.
If you have any follow-up questions, please feel free to contact us at the address below.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
I placed an order for a costume Two Months and Still No Costume – Feels Like a Scam
I placed an order for a costume two months ago, and I still haven't received it. Despite multiple contacts with customer service, they keep insisting that it's 'on the way.' This company seems like a scam, and I would caution anyone against ordering from them. Waiting 8 weeks for a product is completely unacceptable.
Ciciful 回复2024-10-11
Dear Rod F,
We are extremely sorry to learn about the disappointment and inconvenience you've experienced with the delayed delivery of your costume, which you expected to arrive much sooner. Please know that such extended waits are not in line with our standards, and we understand why this situation might have cast doubt on our integrity.
In order to expedite the resolution of your case and investigate the specifics of the delay, we kindly ask you to share your order number with us. Providing this information will enable us to promptly track your shipment and provide you with detailed updates.
We understand that your patience has worn thin, and for that, we apologize once again. Please feel free to reach out to us directly via [email protected], where our team stands ready to assist you further.
Sincerely,
The Ciciful Customer Complaint Team
[email protected]
I made an order about a month ago and I still don’t get anything. At this point, I’m not even sure if I’m going to get this order. I’m mad at myself for not reading the reviews first.
Ciciful 回复2024-10-09
Dear Carlos Duran,
We deeply apologize for the inconvenience caused by the shipment that apparently fell short of your expectation.
Upon inspection, we found that the parcel of your order had been shipped. We have sent you more details via [email protected]. Kindly check your inbox.
We encourage you to get in touch with our dedicated customer service department to address your concerns. We will be responding in one business day.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
I don’t know what’s with the negative reviews maybe I got lucky. I bought some body suits to wear to raves and they fit well, super sexy! Only thing is that I ordered a mesh shirt which took 3 weeks longer to arrive and when it got here it was some long sleeve shirt with flowers. They answered immediately offered to let me keep it and gave a coupon code for that amount and a bit more for the trouble. Full refund wasn’t an option unfortunately. Fair enough as it’s annoying to ship back I guess. I even lost the coupon code and asked for it 2 months later and they gave me another. I will definitely order from them again.
Ciciful 回复2024-10-08
Dear Larissa R,
We're absolutely thrilled to hear such positive feedback! Knowing that our selection served up the perfect blend of style and affordability for your rave wardrobe makes our day. It warms our hearts to learn the bodysuits hit the mark—super stylish indeed!
Although disappointed to hear about the mix-up with your mesh shirt order, we appreciate your patience and understanding throughout the process. It's essential that every piece arrives exactly as envisioned, so thank you for sharing your experience. Glad our team could offer a satisfactory resolution with the coupon code, despite the initial hiccup.
Your loyalty is deeply valued—we can't wait to see what looks you'll rock next from our collection. Rest assured, we continuously work towards enhancing accuracy and efficiency, ensuring every order meets your high standards.
Looking forward to styling your future adventures!
Ciciful Team
Absolute rip off. Bad quality. I ordered extra large and I don't think it would even fit a child. Only got partial refund. If I posted it back to them I would get a full refund. £31.00 to send back. I think not
Ciciful 回复2024-10-09
Dear David Lloyd,
We are deeply sorry to hear about your disappointing experience with our product and the service you've received. It's clear that we have not met your expectations, and for that, we sincerely apologize.
We understand your frustration with the sizing issue and the quality of the item you received. It's important to us that our garments fit as advertised and meet our quality standards. We regret that this was not the case with your recent purchase.
We encourage you to make your order escalate to our customer complaint team to sort it out should you feel dissatisfied with the support team's solution.
For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
Haven't received items that I ordered on 9/12/24. I've been tracking the shipment which says it's been at the dock since 9/28....its now 10/3. I ordered early so that it would be here for my trip on 9/12. It should not take a month to get 2 pieces. I feel like I've been scammed and I'm going to call my bank at this point.
Ciciful 回复2024-10-07
Dear Dre,
We genuinely apologize for the inconvenience you've experienced regarding your delayed delivery. It's disheartening to hear that your package, ordered on 9/12/24 for an intended trip, has not arrived as anticipated. To facilitate an expedient resolution, kindly furnish us with your order details.
We understand the frustration this delay has caused and want to assure you that ensuring your satisfaction is our top priority. Should you have any further concerns or require additional assistance, please do not hesitate to reach out. We value your patience and understanding in this matter.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
I placed an order two weeks ago and I have checked plenty of times and my order still says awaiting shipment. It has been 15 days and I’m still waiting shipment. That’s crazy. I have sent many emails to get a refund, but no one has helped me yet. I was told this site was a scam and I’m starting to believe it to be so.
Ciciful 回复2024-09-25
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
[email protected]
I would recommend avoiding this website. They sent met items that were bad knock offs of what I ordered. Totally unwearable, did not match the photos. When I complained they gave me the run around and offered me a 25% refund.
They're hoping that we'll be to lazy to actually return the items (you pay for shipping back). Its a total 100% scam.
Ciciful 回复2024-09-26
Hello,
We sincerely apologize for any inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
[email protected]
It’s a scam, I haven’t received my order yet. It’s been 5 days and it’s says it’s on the delivery center but I haven’t received yet and I need my package for an event and nobody gave information or help me. I’m so frustrated.
Ciciful 回复2024-09-23
Hello,
We have shipped your order on 9/4 and the parcel was almost delivered on 9/17. But the delivery failed due to a problem with the address you filled. It says: Invalid Address. We have used [email protected] to send you more shipping details. Please contact the post office to receive your parce.
Additionally, our customer service department is always available to be gotten in touch with via emails and live chats. Emails include [email protected] and [email protected]. Live chats include Facebook and Instagram chats.
If you have any further questions or concerns regardxing your order, please don't hesitate to reach out to us.
Best regards,
The Ciciful Customer Complaint Team
[email protected]
Great variety of designs and looks. Not everything is 100% perfect, but the ones that are, are fantastic. And for the things that aren’t, there is a straightforward (if unusual) returns process, even though you have to pay your own return shipping. I kept 50% of my purchases, and what I kept I love, and will wear again and again.
Ciciful 回复2024-09-20
Dear Eugene,
We are delighted to hear that you enjoyed the variety of designs we offer and that you found the pieces you loved to be fantastic! It's our goal to provide a wide selection to suit different tastes, and we're thrilled that you discovered items you'll treasure and wear repeatedly.
We appreciate your feedback regarding our returns process and are glad that, despite its peculiarity, you found it straightforward. We're always looking for ways to improve, and your comments will help us in that endeavor.
We look forward to your return and are excited to see you explore more of our collections. Thank you for choosing us and for taking the time to share your experience. Your satisfaction means the world to us!
Warmest regards,
[email protected]
I love the fabric, and the designs. Everywhere I go with a ciciful clothes, people look at me. Sometimes people ask, where did I got the combinations. I'll continue buying clothes from here.
And if I have an issue, customer services and support, always respond in a timely matter.
Ciciful 回复2024-09-20
Dear Antonio,
We're thrilled to hear you love our fabric and designs! It's fantastic that our clothes make you stand out and spark conversations. Rest assured, our customer service is always here to help quickly whenever you need.
Thanks for your loyalty and kind words. We can't wait to serve you again!
Best,
The Ciciful Team
Glad I checked. Thanks trustpiliot! Was just about to order something.
Ciciful 回复2024-09-18
Dear Lance,
We sincerely apologize for any concerns you may have encountered.
We understand that online reviews play a significant role in your decision-making process. We have taken note of your concerns and want to offer a few points that might help reconsider your decision:
1. Customer Feedback: While negative reviews exist, we also receive positive feedback from satisfied customers. We take all feedback seriously and continuously work to enhance our offerings based on customer experiences.
2. Quality Assurance: Our products undergo a quality control measures to ensure they meet the standards. We stand by the quality of our products and offer a 30-day return policy to address any concerns.
3. Prompt Support: Our customer service team is here to assist you with any issues or questions you may have. We respond to customers' letters within 24 hours at the latest.
4. Compensation: We'd like to offer you a $10 gift card on your purchase as a token of our appreciation for your trust. You can try the one that you liked the most with this offer.
We genuinely value your business and hope you'll reconsider your order.
Warm regards,
The Ciciful Customer Complaint Team
[email protected]
Ended up not even ordering from them because this was so frustrating. Saw an add for "10 items for $39". Was excited, clicked on the ad and it brought up a list of items, most of which looked great, but no prices listed, and the only linkw as to continue to their website. So I did, and discovered that it was specifically a 10 item mystery box, so I read the description of the mystery box, and it's leotards only! No leotards were shown in the ad, or the list of products clicking on the ad brought up. Not gonna trust them to send quality products if they have to use deception to get orders
Ciciful 回复2024-08-28
Dear Trace Lundell,
We apologize for any concerns caused. As per the description of the Ciciful Mystery Box,
link: https://www.ciciful.com/products/ciciful-mystery-box-7vay?cfb=28f361c0-6d1e-4a76-b931-8ae0234c5735&ifb=28f361c0-6d1e-4a76-b931-8ae0234c5735&scm=search.v39.672.102.103.104&score=1&ssp=&spm=..index.header_1.1
the syles in the box include bodysuits, tops, outerwear, dresses, bottoms, accessories, sets, underwear and jumpsuits in regular sizes. And the 10 pieces are a random selection of styles and are all different products.
We would like to clarify that there's no deceptive descriptions there. You can copy and paste the link to verify it by yourself.
As a token of apolofy for the concerns caused, we'd like to offer you some kind of compensation. We await your email in the Trustpilot background so that we can get in touch with you to address this problem.
If you have any follow-up queries, please feel free to contact us at the address below.
Kind regards,
The Ciciful Customer Complaint Team
[email protected]
Placed an order and 2 of the items I purchased weren’t available so they just sent me random pieces without notifying me and there were items I would never wear. Tried to pick other items and it was just a hassle as those weren’t available either. Didn’t offer to refund my money. I gave up and will donate the wrong items and be out the money I paid. The items that weren’t available from the original purchase still show available on the website. Not worth the hassle.
Ciciful 回复2024-08-23
Dear Mark Sandgren,
We are truly sorry to learn about the frustration and inconvenience you've experienced with your recent order. It is absolutely not our intention to mislead or cause any customer to feel as though they've been mistreated. Your feedback has been taken very seriously, and I want to personally assure you that we are investigating this matter thoroughly.
We would like to make this right. I understand you've already decided to donate the items you did not order, but we would like to offer you some compensation to address your concerns.
Once again, please accept our sincere apologies for the inconvenience and frustration you've experienced. We value you as a customer and are committed to resolving this issue to your satisfaction.
Sincerely,
The Ciciful Customer Complaint Team
[email protected]
I recently bought two items from the website and begin to worry where the items were after a month and came to realize they were shipped to an old location, however, through the support team I was able to resolve my issue.
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