Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
以上内容由商家自行提供，未经平台核实。Ciciful（www.ciciful.com）在 OK.one 的综合评分为 2.5 分（满分 5 分），基于本站收录的 265 条用户评价，属于爱好与工艺品分类，口碑较差。56% 的评价为 1 星，差评比例偏高；商家回复了 99% 的差评；近 12 个月新增 29 条。数据最后更新于 2026-10-25。
It’s is a hit and miss kind of a place. Sometimes you order and it’s better than expect but sometimes it’s not very good. It’s takes time to arrive but I can’t find such unique clothing anywhere else in uk for some reason. So I’m more than happy to take a gamble now and then and hope that what I ordered will look great on me haha. Just be careful with the sizes. But they should think about getting a shop on ASOS !
Bought what I wanted and it fit well.
Merchandise always arrives promptly and looks exactly as advertised on the website. The fits are always great too!
Ordered from them over 9 days ago no order confirmation. No eta.did I get ripped off
Hi We are deeply sorry for any inconvenience caused by the delay in shipping. Rest assured that we are taking care of your orders. Should you have awaited your order for a while without any update, please do not hesitate to contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can. Kind regards, Ciciful Customer Complaint Team [email protected]
I only made my.order a day or 2 ago... never received any order number or receipt.. so if the order doesnt come then they can justify not sending it because they failed to provide anything! I hope all goes well with this because i didnt just want to waste $100 for absolutely nothing!
Hello, We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue. Thanks. Ciciful Customer Complaint Team [email protected]
Ordered an item in January and finally received today 18/04. The item I have received is completely different to what I ordered. It does even come close to resembling my purchased item. I originally asked for a refund in February as the item was not going to arrive in time and they make it extremely painful to get your money back. Absolute useless site and would never purchase here again.
Hello, We are sorry that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at [email protected] to sort it out. For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP. Best wishes, Ciciful Customer Complaint Team [email protected]
Absolutely DISGUSTING company. The underwear I purchased were USED already, and had been washed and dried with tags removed. Support refuse to refund. Avoid this filthy scam website.
Update: Please note that according to our return policy, used items can't be returned. The product you return needs to be in original and intact condition. Items should be put in the original bags that have the product codes. Hello, We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue. Thanks. Ciciful Customer Complaint Team [email protected]
Ordered 12 items on the 1st of February and the order today is still not complete (12.04.). Two Months and 11 Days and still not all Items arrived. Worst of all, two of the Products are completely different Products. I dont want to wait another couple months to receive the Products that I paid for!
Hi We are sorry for any inconvenience caused by the delay in shipping. Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue. Thanks. Ciciful Customer Complaint Team [email protected]
Ripping of designs from smaller lgbtq designers and stealing their photos. EDIT: As per requested here are some of the sku codes from your product pages containing images from my website, that I own, with my products. SKU: K563640834075996160 SKU: K567169810287714304 SKU: K563636716443607040 SKU: K563640834017275904 SKU: K564642270469378048 SKU: K576233877379174400 SKU: K565360309302939648 SKU: K564642789314318336 SKU: K563639617274286080 SKU: K580229922119483392 SKU: K577320211582681088
Hi Thank you for bringing this matter to our attention. The products and images displayed on our website are provided by our supplier. As an honest seller, we value and respect all intellectual property rights. We were wondering if you could email us to provide a picture of the product you are talking about. This will help us locate the SKU quicker and initiate the necessary steps to resolve this problem ASAP. We can be contacted at the email below. We look forward to hearing back from you. Thank you in advance. Best Regards, Ciciful Customer Complaint Team [email protected]
Excellent product. Fits well. Shipping was delayed but CICIFUL reached out to me about that and offered refund, different item, or waiting on product.
Citiful has nice things but they have a horribly annoying habit of advertising and selling items on their website that aren’t readily available to be shipped out. It’s happened to me twice. The first time , I will take on the chin because I didn’t see “pre-order” in the fine print. The 2nd time I looked and that disclosure wasn’t there and my shipment was STILL partially shipped. They are quick to take your money but slow to produce the goods. This will most definitely be my very last time ordering g from this company and I urge ppl to take caution. It could be WHENEVER before you get your items 🗣️STOP PUTTING STUFF ON YOUR WEBSITE FOR SALE WHEN IT IS NOT READY TO BE SOLD!!!!!!!!!!!!!! Scammers
Hello, We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue. Thanks. Ciciful Customer Complaint Team [email protected]
Unique styles!! Excited to rock these fits at Burning Man and beyond. Terrific customer service.
I saw a front pic of an item, I asked them and 'support' said to be a brief. After waiting +30 days (I was told 'the item was new'), I received an item completely different: it seemed to be made of rubbish bags rather than neoprene, it was supposed to be adjustable (it is not), one suspender was longer than the other one. On top, they did not want to provide info about how to return the item. Your response tries to put the situation on me (”expectations”). Customer service said lies about the item. My expectation was that the item would look like the picture, and it looked like made out of rubbish bags. I wasted time and money…so do not dare to say “expectations were met”…you guys lie to sell your products
Dear Nestor, We are sorry that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. It is verified that the CS representative already offered you the return info. Kindly check your inbox. feel free to contact us at the address below. Faithfully, Ciciful Customer Complaint Team [email protected]
Hello Patricio Munoz, When I tried to locate your order via your name "Patricio Munoz" there was only one result. But the result was another "Patricio Munoz" from Australia whose order was canceled already. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue. Thanks. Ciciful Customer Complaint Team [email protected]
Placed large order, no confirmation email or order number. So upset, such BS I spent a lot of time on the site I was genuinely excited to get them UPDATE: their support team reached out and helped and I’m very happy with the products I purchased. If they get their ordering system communication fixed I’ll be a repeat customer for sure.
Dear Tessa Mueller, Your order was shipped in part on 3/10/2024 and the confirmation email was emailed to you on the same day as well. Tracking number: YH24031000101SZ Tracking site: https://t.17track.net/en#nums=YH24031000101SZ We would appreciate it if you could contact us to inquire about your order first before making a conclusion of a scam. For your convenience, we have used [email protected] to send you an email to offer more updates. If you have any follow-up queries, please feel free to contact us at the address below. Ciciful Customer Complaint Team [email protected]
I ordered a sequin jacket on 30 Jan. It was shipped on 31st Jan. It hadn’t arrived by 15/2 I raised a complaint on that date. There was lots of back and forth. By the 25th Feb the courier provided me with an email confirming it was a lost package. I provided this evidence. We continue to have back and forth and still no refund! Do not rely on this company doing the right thing! CICIFUL then responded on this site that it was one day since I provided evidence This is not true this is the second time I provided evidence! They would not accept the information provided by the courier service the first time. So they are also untruthful! Furthermore despite the response below the only email I actually received from on my actual email address from them was that the customer team is taking over the management of my complaint. Here is an idea resolve the complaint I raised via PayPal and repay the amount you owe me.
Hello, Please note that it was less than one day past since you provided the document. Our customer support team needs time to look into this parcel with our Logistics department and then make a response. And we would like to clarify that we can offer free-resending or refund if we confirm the parcel is lost as we do our best to ensure a smooth service for our customers. If you don't feel satisfied with the support team's communication, you are allowed to escalate the matter to [email protected] to address the problem. Thanks for understanding. Ciciful Customer Complaint Team [email protected]
Amazing experience with the products being better than advertised 90 percent of the time. Comes in a timely manner being that it's being shipped from overseas. I had one package i was anticipating but unfortunately recieved another pink lingerie set that was 10$ less than the one I ordered and wanted so I basically paid more for less and the wrong item. The site is still great but Ill have to reach out to them and see if that can be corrected
Dear Charles Drabkin, Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. The email addresses include [email protected] and [email protected]. Ciciful Customer Complaint Team [email protected]
Great customer service, and all of my orders arrived quickly and looked just like the online photo.
I was very happy with the products i received. I made an order of 5 items. I got four of them within the two week period. The fifth item took way longer, after an about a month I inquired and customer service informed me the item was on back order, they advised i wait a little longer. Two more weeks go by and I inquired again. I was told it was getting ready to ship. I got it 3 days later. Although the item took a long time to ship I was not impressed by the communication of delay. I would have preferred them to be proactive rather than reactive.However, my experience with customer service has been stellar through and through.
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