Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Súper bad shopping experience. The sizes are small and it’s not easy to returns. Ciciful offer me 30% of mt shopping or less that I’ve spent in a voucher. What kind of solution are this?
Ciciful 回复2024-01-29
Dear Bruno Diniz,
The 30% refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences. We do also offer full refunds after customers return the product.
If you don't like the customer support team's solution, please escalate your case to [email protected]. We would like to look into the issue and resolve the problem. We look forward to your order ID as we couldn't locate the order through your name.
[email protected]
Love the unique fashion pieces offered. Was surprised a bit though with having to size up to an XL on numerous items (normally at most I take a Medium-Large). But I absolutely loved the unique pieces. Shipping took a while but you get updates. The return process was a bit manually and required some back and forth but I would definitely shop again, just plan on ordering larger sizes!
Horrible experience there website sis say there processing takes up to 8 business days so in the 9th business day i emailed them to get a reply one of your items is out of stock please pick a new item out of our in stock items to complete your order. I replied with No just refund my money you have had for over a week i waited a day didn’t get a reply then emailed i am still waiting on my 100% refund they emailed me back saying we are short for the delay here is a $12 gift card to use on your next order would you like us to continue processing your order.
I replied i have already asked for a refund any other action is disrespectful i want my refund it’s been 3 days and nothing
Ciciful 回复2024-01-19
Dear Turner Joshua Price,
The result of searching your username is CF00071673. Is it your order ID? If yes, it has been refunded. we will send you an email and give you the refund screenshot. If not, please give us your order ID so that we can look into the refund and expedite it if necessary.
Rosemary
Ciciful customer complaint team
[email protected]
I’ve ordered from CiCiful several times but never had to return something. Understanding where the product comes from I was concerned how the process would be handled. I was very satisfied with the option provided to me and the quick response I received.
Worst quality I've seen in a long time. Flimsy fabric that looks nothing like the pictures. Reminds me of wish days. And their website doesn't seem to be showing any of my reviews. Their stuff comes from China. If they are using shortcuts like this, their prices should be much lower.
Ciciful 回复2024-01-03
Dear Dr. Mehz Penumbra,
Thank you for sharing your feedback regarding your recent experience with our products. We sincerely apologize for any disappointment or inconvenience caused by the quality of the fabric you received.
At Ciciful, we hold ourselves to quality standards, ensuring that our products meet our customers' expectations. It is disheartening to learn that we fell short of your expectations on this occasion.
Regarding your comment about the fabric being different from the product images, we understand how crucial it is for our customers to receive items that accurately match their expectations. Rest assured, we review our product images and reflect the true appearance of our merchandise if necessary.
Regarding the origin of our products, our items are sourced from different international suppliers. We select our suppliers based on their ability to meet our quality requirements and ethical manufacturing practices.
Dr. Penumbra, we genuinely value your patronage and would like to make amends for the disappointment you experienced. We would be grateful if you could kindly respond to our email. So we can resolve this problem ASAP.
Best Regards,
Rosemary
Ciciful customer complaint team
[email protected]
I ordered around 10 pieces, always order 1 or 2 sizes up. The pieces themselves fit my body shape perfectly. I am extremely happy and satisfied they arrived much quicker than anticipated, just in time for NYE. I will be ordering again some more 2024 holiday fits. Thanks Ciciful.
Because of our life in the spotlight, we require endless fashion options for our productions. We have purchased items and love what we have received. Also, ordered the wrong size on some others and contacted them for further assistance. This will determine how their customer service helps in getting the issue resolved. But looking forward to many more purchases. Sidow Sobrino
Please beware of this company. I ordered $99 worth of products and would have ordered more. They sent a confirmation number and I have not heard from them since.
I emailed them 3 days ago and have not received a response. I'm will be contacting Instagram and Facebook to advise them that they are promoting and marketing a fraudulent company.
Do not and I mean DO NOT buy anything from them. DO YOURSELF A FAVOR AND USE TEMU OR SHEIN.
Ciciful 回复2023-12-06
Dear customer,
Firstly we would like to clarify that Ciciful is not a scam website. More importantly, our customer support team always responds to customer's emails within 24 hours.
If you have not heard back from [email protected] after 24 hours, please consider the possibility that your email didn't get through and try to reach out to another email address: [email protected].
Additionally, we tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Rosemarry
Ciciful Team
[email protected]
Stolen money and undelivered items. Do not trust this company! Was lured in by a Facebook ad and I will never again be trusting an overseas company located in China. No thank you.
Ciciful 回复2023-11-29
Dear Benjamin,
If you have any queries or need assistance with your order, you are always allowed to reach out to our customer service, at [email protected].
We are sorry for your dissatisfaction with the wait for the item. However, your orders have all been shipped out and divided into three packages.
We will send you an email to tell you more details. Please pay attention to it.
Best regards,
Ciciful Team
[email protected]
The size of the pants was too big I don’t think the size chart is accurate.
Ciciful 回复2023-11-16
Dear Jason,
We are sorry for how you feel about our products' size. Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. We will also keep reviewing our size chart to make it as accurate as apollible.
If you have any questions, please feel free to contact customer service centre.
Ciciful Team
[email protected]
I inquired about one of their clothing items, a reply, within the same day. Other companies need to take notes because that never happens. I thank Ciciful for such a prompt clear response.
Sizes are accurate on the website, good quality and fast delivery. Dealing with customer service is always easy and they will offer you various solutions based on the issue you have. I will be ordering from them again soon!
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