Constant Contact

Thank you, Jacquelynn! It's great to hear Sasha took the time to walk through your options and pointed you to the right resources when she didn't have the answer on hand herself. That kind of thoroughness is exactly what we want every conversation to look like, and we're glad it made a difference for you.

Thanks so much for sharing this review, Kristin. Getting locked out with an e-blast on deadline is stressful enough without also being new to the role, and we're glad Sasha got you back up and running quickly and calmly. Here's to fewer curveballs (and a lot more successful sends) as you settle in.

Thanks for the kind words, Willow. Shannon's warmth and helpfulness are what we aim for on every call, and it's great to hear she delivered. Here's to smooth sailing with Constant Contact from here!

Thanks for sharing this, Sachiko! Shannon's know-how and friendly touch are exactly what we want every call to feel like, and we're glad she made things smooth for you. We hope you have continued success with Constant Contact.

Thank you, Cammie! Sasha's patience and steady focus on getting your issue resolved is exactly the kind of support we want every customer to experience, and we're thrilled she made a tricky situation feel seamless. We'll make sure she hears how much her care meant to you, and we're glad to have you with us.

Thanks for your 5-star review, Tom! It's great to hear Sasha asked the right questions upfront and helped you get through account activation without any extra back-and-forth. That's exactly the kind of support experience we want every customer to have. Glad you're all set, and we're excited to see what you build next.

Thanks for your review, Kate! Sasha's quick, no-fuss approach to solving your problem is exactly what we aim for on every call. If anything about your experience could have gone even smoother, we'd love to hear more, so feel free to reach out anytime with your thoughts.

Thank you for your 5-star review, Libby! Sasha's ability solve tough problems with simple solutions is a shining example of the support we strive to deliver. We're so happy to hear she delivered a sweet and helpful experience; don't hesitate to reach out to us if you need more help in the future.

Joni, thank you for taking the time to share this. Shannon sounds like she went above and beyond, walking you through that mass mail out issue with patience and clear, simple explanations. We're glad you felt supported through it, and we can't wait to see what you build next with Constant Contact.

Marina, thank you for your review! Sasha jumping in to solve a time-sensitive issue quickly, and explaining it clearly along the way, is exactly the kind of support we aim for. We're so glad she got you back on track, and we're excited to keep helping your business grow with Constant Contact.

Mark, thanks for the kind words about Sasha. Professional, proficient, and polite is exactly the experience we want every customer to walk away with. We're glad she took care of you, and we're looking forward to supporting your next campaign with Constant Contact.

Thanks for the kind words, Deb! Shannon's patience and clear explanations are exactly what we want every customer to experience when they reach out for help. We'll pass along the shoutout, and we're glad you're back up and running smoothly.

Hank, this isn't the experience we want anyone to have with Constant Contact. Thank you for sharing your frustrations so that we can work with you to understand what went wrong. Our team can take a closer look at your account and the charges you're describing. If you still need additional assistance, please send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.

Sounds like Shannon covered a lot of ground for you, Rumsey, from sorting out the mismatch with our AI Assistant to helping you print your contacts list. We appreciate you flagging that AI Assistant hiccup too, since it helps us keep improving it. Glad you walked away with everything sorted! Thank you for taking the time to leave a review.

Thanks for sharing your review, Evelyn. It's great to hear Shannon stuck with you and made sure that newsletter got out the door on time. That kind of patience under a deadline is exactly what we want people to feel from our team! Glad she could help you cross the finish line.

Thanks for your feedback, Mary. We know waiting on hold isn't fun, but we're glad Ray got your subscriber out of pending status and back on track. That kind of follow-through is what we want every call to end with.