Constant Contact

Thanks for this, Faith. It's great to hear Sasha took the time to really understand what you were going for and helped you get there, right down to what looks best on the page. That kind of patience and know-how makes a real difference, and we're glad she made your experience a good one.

We're sorry to hear about the your experience, Harold. Thank you for sharing more information about your Constant Contact account. Unfortunately, we can't find record of anyone in our system using your provided name, email address, or phone number. Would there be additional information that we can look up to identify your Constant Contact account? If so, you can share that via email by sending a message to social_support[at]constantcontact[dot]com.

Thanks for taking the time to shoutout Shannon's great work, James!

Thanks, Philip. We're glad Sasha could make a complicated issue feel easy. Well done to her, we'll pass along the kind words!

Thanks for your 5-star review, Marissa. Making a two-factor reset painless, and actually enjoyable, is exactly the kind of experience Shannon's known for! We'll make sure she hears how much it meant.

Thanks for sharing, Tracy. Sasha making sure you got to the right people and staying on to see it through is exactly the kind of follow-through we want every interaction to have. We'll make sure she hears how much that meant.

Thanks for the 5-star shout out for Shannon, Emily!

Thanks for your kind words, M.A. Walking away from a support call stress-free, with a clear resolution and someone who took the time to get it right, is exactly the experience we aim for every time. We'll make sure that kind of care keeps showing up for you.

Thanks for taking the time to leave a review, Joe. Never feeling rushed, having every question answered, and knowing Shannon made sure everything worked before hanging up is exactly the kind of support we want every customer to walk away with. We'll make sure she hears how much it meant!

Thanks for your kind words, Varmani. Getting a clear, easy-to-follow walkthrough on setting up authentication is exactly the kind of support we want every call to deliver, and it's great that Sasha made the process feel simple. We'll pass along the appreciation to her.

Thanks for sharing, Brad! Getting things fixed with that much patience and thoroughness from Sasha is exactly what we want every support call to look like. We'll pass along your thanks to her.

Thanks for the 5-star review, Jerry. Sasha clearly went above and beyond getting that list work done, and we're glad she was able to get you sorted after a long stretch of it sitting unresolved. We hear you on wanting that same level of care on every interaction, and we'll make sure Sasha gets the recognition for stepping up.

Thank you for your review and valuable feedback, Gabriel. First and foremost, we're sorry for providing such a confusing experience. We strive on making marketing simple for our customers, and the fact that your experience from start to finish was far from simple is disappointing to hear. For starters, Constant Contact has partnered with Real Grader and Keller Williams in an effort to bring world-class marketing tools to the real estate market. Our agent could have been more clear about that connection on the call and for that, we apologize. And although our terms and conditions contain more information about our refund policies and add-on restrictions, we certainly can be more proactive and transparent about talking through those things when getting you signed up. We'll use your feedback to improve our experience and are grateful that you took the time to share it with us. If you still need additional assistance from our team, please send an email to social_support[at]constantcontact[dot]com along with your account username, email, and a reference to this review. Our team would be glad to help.

Thanks, Naveed. Glad Shannon was able to get everything you needed finalized! Courteous, helpful support like that is exactly the experience we want in every support call. We'll be sure to pass along the shout-out.

Thanks for your review, Ellen. Getting a login issue sorted quickly, and with patience while you worked through it, is exactly the kind of support we want you to count on. We'll make sure Shannon hears the thanks!

Thank you for taking the time to shoutout Shannon, Michele! We're glad she was able to provide superb customer service to you.

Hello Jill, thank you for taking the time to leave a review. We appreciate you sharing your experience with us; this is exactly the kind of experience we don't want any of our customers to have. Eight contacts without a resolution is far more than anyone should have to go through, and that number seems out of the ordinary for our team; we'd love to dig in and figure out what went wrong. If you still need additional assistance, please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.

Thank you for taking the time to leave a review. Your experience with our team doesn't reflect what we aim to deliver, and we're genuinely sorry you went through this. Getting disconnected during a support call is frustrating and we take these issues seriously. Thank you for taking the time to share this with us. If you still need additional assistance, please respond to our request for information or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.

Thank you for your review, Farah, and for bringing this to our attention. We apologize for providing such a frustrating onboarding experience; that's so far from the exceptional customer service we aim to deliver every day. We'd like to look into what went wrong and see how we can still assist. Please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.

Hello there, thank you for your review. We're sorry to hear about your frustration experience and we'd like to learn where things went wrong. Our team would like to investigate your account and see what exactly happened as this experience is far from what we intend to deliver for our customers. Please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.