Constant Contact

Wow, 10 years!! Thank you so much for being a long-time customer, Debbie, and for sharing your review. While we're disappointed that we haven't delivered a great user experience for you with our recent updates, we value your input. Our user experience team would love to hop on a call with you to hear more about your use case and how we can improve your experience. Please send an email to social_support[at]constantcontact[dot]com to let us know if you'd like to speak with our team and we'll put you in contact with our UX folks.

Thanks for taking the time to leave a 5-star review, Juliana!

Thank you for your review, Norman, and for providing more information regarding your Constant Contact account. While we typically don't offer refunds for add-ons, our team was in the wrong here and we intend to make things right. After reviewing your call with our sales team, they did accidentally mislead you; we apologize for the confusion caused throughout this situation. We've begun processing a refund for the entire amount paid on your account including add-ons; that will typically be returned to your account within 5-7 business days. We appreciate the opportunity to make things right and we wish you continued success moving forward.

Thank you for the five stars, Catherine! Knowing you're having a great experience with Constant Contact means a lot to us. We're excited to keep helping you grow your audience and connect with the people who matter most to your business.

Five stars — thank you, Char! We're glad Shannon was able to provide you with great service. Here's to making your marketing easier and more effective every step of the way.

Thank you for the five stars, Mary! It's great to know Shannon was able to make the difference for you. We're here whenever you need us and look forward to supporting your continued success.

Five stars, Heather — that genuinely made our day! Thank you for trusting Constant Contact with your marketing and for recognizing Tim's great work. We can't wait to see what you accomplish next.

Thanks for shouting out Katy, Moishe!

Ravi, thank you for taking the time to leave a review. Clearly your experience with Constant Contact didn't live up to what it should be, and that's not something we take lightly. Our team would be happy to help you adjust your account tier to the lower tier if you're still under 500 contacts. If you still need additional assistance with this, please respond to our request for information or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.

Thanks for the 5-star review, Jason! We're so glad Shannon was able to help you out with your authentication issue. We're glad our teams and tools are working for you and we look forward to being part of your continued success.

Thank you so much for the 5-star rating, Michele! It's great to hear you're having a positive experience with Constant Contact and our team. We're rooting for your success and look forward to helping you grow.

Rachel, thank you for taking the time to share your experience, even when it wasn't a positive one. Hearing that we fell short matters, and we want to be clear: this isn't the experience Constant Contact aims to deliver. We'd like to understand what went wrong to determine what we can do to try and make it right. If you still need additional assistance, please respond to our request for more info or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.

Thank you for the 5 stars, Patricia! It's great to know that teammates like Amanda deliver when you need help, and we're excited to keep supporting your marketing as you grow.

Thank you for your review and long-time loyalty Marie. We can't express what a pleasure it's been to support your marketing efforts over the last 15 years and we'd like to do what we can to ensure we continue being your marketing partner for the foreseeable future. We apologize for making your experience more difficult and we'd love to explore what we can do to improve the overall user experience. Please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that we can connect you with the right member of our product team to discuss your use case and how we can improve.

Thank you for taking the time to leave a review and share more information with our team regarding your Constant Contact account, Sunil. We apologize for providing a 1-star experience; that's certainly not the standard at Constant Contact. We've sent your details to our Billing team who will contact you directly with more information regarding your experience if we're able to further assist.

Thanks for taking the time to recognize Bea's excellent work, Rick! We look forward to supporting you with this level care during your time as a Constant Contact customer.

Thanks for taking the time to leave a 5-star review, Jackie! We appreciate YOU for showing love to Shannon; we're so happy she was able to help you out.

Allen, hearing that your experience fell short is something we take seriously. This isn't the standard we hold ourselves to at Constant Contact, and we want the chance to make it right. If you continued to be charged after successfully closing your account, well that's an obvious mistake that we'd be happy to fix. If you still need additional assistance, please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.

Austin, this isn't the experience Constant Contact is built to deliver, and we'd like to help. We'd appreciate the chance to connect and figure out what went wrong. If you still need additional assistance, please send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.

Thank you for taking the time to share this, Rae. Hearing that Sasha was patient, thorough, and got all your questions answered is exactly what we aim for with every interaction. We'll make sure she knows you said so. Here's to smooth sailing ahead with your marketing!