Constant Contact

Thank you for sharing your Constant Contact experience, Diana. Knowing you connected with someone who actually knew the answer makes all the difference, and that's the standard we hold ourselves to. Here's to fewer technical hiccups ahead.

Thank you for taking the time to leave a 5-star review, Jeff. Sasha is a great example of the kind of support we want every customer to experience, and it's clear she delivered. We're glad you're with us, and we're looking forward to helping you keep that momentum going."

Eileen, thank you for the 5 stars! Hearing that Constant Contact is working for you is what it's all about, and we're here to keep delivering every step of the way. Thank you for taking the time to recognize Shannon's great work, we're so proud to have her as part of the team! Here's to more great results ahead.

Charmaine, thank you for the 5-star review! It means a lot to know Adian and Bea were able to help you out. We're rooting for your continued success and can't wait to see what you build next.

Thank you for updating your review, Matt. We appreciate you sharing your Constant Contact experience with us so that we can understand how to improve the customer experience as a whole. We deeply care about our customers, which is why we try to bring transparency to every part of the customer experience. This includes pausing and un-pausing your account. Although we have an article in our Knowledge Base that details unpausing your account, we recognize that many customers will unpause their accounts directly in the application without navigating to the Knowledge Base first. That's why we've ensured that the banner at the top of your account with the "Unpause my Account" button includes the exact billing charge you will incur if you press that button. Our goal is to ensure all customers have the exact information they need to make the best decisions for their business. We appreciate your review and the opportunity to elaborate on our process. We wish you and your business continued success. - The Constant Contact team

Stacey, a 1-star review tells us that your experience went seriously wrong, and we take that to heart. That's not the experience we want for our customers, and we'd appreciate the chance to hear more about what happened so we can help. Could you share the link to the Wordpress site where our platform was advertised as free? We'd like to verify that offer and adjust it to reflect our actual offering of necessary. We'd also like to make sure you don't receive any more communications from our team if you're no longer interested. Please respond to our request for more info or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.

Thank you for your kind 5-star review, Arthur!

Ilene, thank you for taking the time to leave a 5-star rating. We're glad Constant Contact is working well for you and we're happy to hear that Mike provided great service! Don't hesitate to give us a call if you ever need some more help.

Thank you for your 5-star review, Scot! We're glad to hear that our team could deliver a great support experience.

Hi there, MG; thank you for taking the time to leave a review. Let us explain why your personal facebook messages are showing up. This is an issue with how Meta (Facebook) sets up business accounts, not a setting or permissions-based issue with Constant Contact. When you set up your Facebook business profile, you likely set it up using your personal facebook account since Facebook requires personal verification to set up an account; you can't just set up an account for your business. Therefore, your business profile on Facebook is technically an additional profile on your personal Facebook account. Therefore, when you connect your Facebook business profile to Constant Contact, you're logging in using your personal Facebook credentials. That's why you see messages from ALL of your Facebook profiles, not just your business profile. If this connection was made in error, and you do in fact have a separate personal account tied to your business profile, we recommend disconnecting your Facebook account from Constant Contact and reconnecting to that additional personal account to see if it fixes the issue. If not, please contact our support team and we'd be happy to help diagnose and fix the issue.

Thanks for shouting out Taylor's great work, Diptesh!

Thanks for making our day with a 5-star review, Denise! We're thrilled Constant Contact is hitting the mark for you, and we're excited to keep helping you connect with your audience and grow your business. Thank you for shouting-out Shannon; we're thrilled to have her as a part of our team!

Thanks for sharing this Lori! it's great to hear that Ray made that conversation so straightforward. Helping you find the right plan for where your business is right now is exactly what our team is here for. Wishing you continued success with Constant Contact.

Thank you for taking the time to share this, William! No question is too basic, and Shannon and the team are glad to make sure it stays that way. Wishing you continued success with your marketing.

Kristi, your five-star rating made our day — thank you. We're glad Constant Contact is working for you, and we'll keep showing up to help you grow. Here's to everything ahead of you!

Rita, we hear you, and we're sorry your experience with Constant Contact has been this frustrating. Unexpected charges and a blocked account are serious concerns, and that's not the experience we aim to deliver. Thank you for being direct about what happened. If you still need additional assistance, please respond to our request for more info or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.

Thanks for your review, Iris! We're so happy to hear that John could provide great support.

Thanks for your kind review, John! We're so glad that Angel could help you out.

Thanks for the kind shoutout, Sandy!

Thank you for your 5-star review, Edgar! We're so proud of our award winning support team, and we're even happier to hear that Taylor provided exceptional support. We've always got your back!