Constant Contact

Tim, we're sorry to hear this, and being charged that amount without a clear understanding of the change is a frustrating position to be in. That's not the experience we want anyone to have with their billing. We take account and payment concerns seriously and want to get this looked into directly. Please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.

Thanks for the kind review, Karl! We appreciate you acknowledging Catalyst's great work.

Thanks for taking the time to shout out Shannon, Keith! We're glad she provided excellent service and quickly assisted you.

Thank you for taking the time to leave a 5-star review, Tara!

Hello Jody, thank you for leaving a review and bringing your experience to our attention. This experience certainly seems out of the ordinary and we'd like to assist if we can. Please send an email to social_support[at]constantcontact[dot]com with your account name, account email address, and a reference to this review so that our team can review your account and get in touch with your for further assistance.

Thank you for your review, Lynne! We appreciate you highlighting Bea's service, and we're proud to have her on our team.

Thank you for your kind words, Rony! Our team will always be here to help you through even the smallest questions, so don't hesitate to call when you need a helping hand. We appreciate you taking the time to acknowledge Bea's great work!

Thank you for highlighting Shannon's great work, Judie! We're extremely lucky to have her on the Constant Contact team and we're glad she was able to provide a great experience.

A 6 out of 5 is big praise, Michael!! We're so pleased to hear that Shannon delivered exceptional service all around and we'll share your kind words with her. Don't hesitate to give us another call if you ever need some more help!

Thank you for acknowledging Bea's great work, Eva! We appreciate you taking the time to leave a review and we're grateful for your feedback.

Thank you for your review and for providing more information regarding your Constant Contact account. After further review, we can confirm that your account was properly charged for renewal. As per our Terms of Service for pre-payment renewals, we unfortunately cannot offer you a refund at this time. We appreciate your patience while we looked into your account and wish you continued success moving forward.

Thanks for your 5-star review, Garry!

Thank you for taking the time to share your review, Pat. While we hate to hear that you're not a fan of Constant Contact, we're open to any constructive feedback you'd like to provide on how we can improve our service and offering. If you'd like to help us improve, please send an email with your feedback to social_support[at]constantcontact[dot]com along with your account username so that we can consider your suggestions for future updates.

Hello Michel, thank you for taking the time to leave a review and share your experience with us. We appreciate you giving our support team the opportunity to work with you to rectify the issues and we are honored by the opportunity to serve you for over two decades. Please don't hesitate to call our team if you need any further assistance.

Thank you for taking the time to leave a review, CJ. While we failed to provide you with a great experience, we appreciate you sharing your feedback with our team. Our goal is provide as much value as we can to each customer, which is why we have a variety of packages at different prices to offer affordable marketing tools to businesses of all sizes. Although it seems we missed the mark here, we wish you and your business continued success as we strive to improve our offering moving forward.

Thanks for sharing the great experience John provided, Maryann! We appreciate you taking the time to leave a 5-star review.

And what a decade it's been! We're humbled to support your team for more than 10 years now and we're so excited for what's to come over the next 10 years. Thank you for your review and for trusting us to support your marketing needs.

Thank you for your feedback, Courtney. We appreciate you taking the time to share your thoughts; our team will use this to improve the customer experience moving forward.

Thank you for shouting out Bea, Deborah! We appreciate you taking the time to leave a review.

Hello Matt, thank you for sharing your experience and for providing more information regarding your account. We apologize for the confusion caused between our sales, onboarding, and billing departments. We certainly missed the mark in providing an exceptional customer experience and for that, we're sorry. As requested, your account has been cancelled and your refund is being processed as part of our 30-day money back guarantee. You should see those funds in 5-7 business days. Thank you for sharing your experience to help us improve. We wish you continued success moving forward.