We’re sorry to hear about the experience and understand how frustrating it can be when an order does not arrive as expected.
After reviewing the order, we found that the shipping address provided at checkout was missing the apartment or building number. Because the address was incomplete, the carrier was unable to complete the delivery, and the package was returned to us.
We understand that mistakes can happen, and we’re always happy to work with our customers to help resolve situations like this. We appreciate your feedback and hope we have the opportunity to provide you with a better experience in the future.
We have reviewed your ticket and can confirm that an update was provided today regarding your case.
We appreciate your patience while we continue working through the details of your request and will continue to provide updates as additional information becomes available.
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IOANNIS VASILOUNIS · 写过 3 条评价 · 体验于 2026-06-26 ·
★★★★★
我的海盗椅需要一个备用零件
我的海盗椅需要一个备用零件。在我发送了包含问题的视频后，技术支持人员 Matthew B 反应非常积极，立即了解问题并发送了更换所需的零件！出色的客户支持。
